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One Call Insurance Reviews

4.6 Rating 331,932 Reviews

91 %

of reviewers recommend One Call Insurance

Company Reviews

4.6

Based on 331,932 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 4th April 2024

One Call Insurance 5 star review on 24th March 2024

One Call Insurance 5 star review on 8th March 2024

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One Call Insurance 5 star review on 5th March 2024

One Call Insurance 5 star review on 3rd March 2024

One Call Insurance 5 star review on 8th February 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was ok apart from trying to sell me more insurance. All I wanted to do was cancel my policy. And the cancellation fee was quite high”

Posted 1 week ago

“JW5 was pleasant and efficient Just really upset that it cost £60 to change my address on my policy I moved 0.2 miles It doesn’t pay sometimes to be honest”

Posted 1 week ago

“Great service from JH7 but I wish they did not try to sell you a load of stuff when all you want to do is a simple change.”

Posted 1 week ago

“MG9 was very efficient with my Live Chat call today and helped me progress my query. However, in general, Live Chat is very laborious - it would be quicker and less frustrating if there was a telephone line to call & speak to One Call staff directly for general queries.”

Posted 1 week ago

“TD2 refunded a £24 charge for reporting a medical change that i was charged this "admin fee".”

Posted 1 week ago

“I had a problem with sending my Proof of “No Claims Bonus” the cancellation letter from my previous insurer was not sufficient proof and was an incorrect format, which I didn’t understand! After speaking with Rylie, the issue was resolved, I had to contact my previous insurer who subsequently sent me an acceptable ncb, which I forwarded on my One Call portal.”

Posted 2 weeks ago

“So frustrating no being able to just phone and talk but once connected to chat id7 was really helpful and sorted issue quickly”

Posted 2 weeks ago

“PP1 Was helpful but i would of liked to speak to someone by telephone, disappionted i didn't , live chat is not good, will not renew my policy.”

Posted 2 weeks ago

“JC1 very helpful and clear communication”

Posted 2 weeks ago

“AR6 was pleasant on the chat line...but couldn't give me a better quote and gave me a telephone number which, frankly I'm dreading ringing because I know now it will take forever to be connected! I tried half the afternoon to find a relevant telephone number for One Call Insurance myself and failed miserably. As a customer who (at the moment) has both car and home insurance with yourselves, a far better service would be provided by being able to speak to someone properly, rather than going backwards and forwards via a keyboard!”

Posted 2 weeks ago

“Courtney was extremely helpful and efficient and sorted my issue quickly so I could access my insurance certificate documents”

Posted 2 weeks ago

“I was shocked to read that my renewal was approximately 2.5 times more expensive than what I paid last year, despite not making a claim for almost 3 years and being a long time customer. Thankfully after live chatting with representative JC5 a much more reasonable and sensible quote was provided to account for the industries claims that all their costs are up, despite lower inflation (well according to the government and media) and the end of the supply chain issues of the past. Anyway faith restored somewhat with One Call and worth contacting them should you also be surprised by any sky high renewal quote.”

Posted 2 weeks ago

“advisor JH2 gave helpful advice quickly but this fault should never have been raised. seems the tracker was ok anyway”

Posted 2 weeks ago

“Excellent service once I got around to finding what to do online. I was frozen on screen several times and it hasn't been easy contacting a live chat agent. However, once contact was made I managed to obtain some advice. Regards, Trevor”

Posted 2 weeks ago

“The operator was as expected trying to keep the policy open. The costs were ridiculous and no phone line to speak with anyone, not good! Also why put telephone in this review when you’ve closed down!”

Posted 3 weeks ago

“Received very good customer service from Leah about home insurance renewal. Our renewal quote was almost 82% more than last year, which was rediculous. Sensible renewal quotes to current customers would I'm sure prevent most loyal customers from new searchs to beat unnecessary inflated price rises. My new quote with Leahs intervention, was more exceptable preventing myself to renew elsewhere. Think about this skewed policy you have, for all your customers, now and in the future.”

Posted 3 weeks ago

“The process is too long winded even though the process is fairly straight forward, however I have no complaints with regards to the communications as such.”

Posted 3 weeks ago

“Disappointed it took 45mins to cancel my policy. Once connected to the operator very professional and friendly service”

Posted 3 weeks ago

“After trying both phone and live chat services over last three days unsuccessfully, I managed to get to talk to someone today.She managed to find a cheaper rate for my renewal.”

Posted 3 weeks ago

“GG1 was very helpful, even though she was unable to insure my n ew car for me but my contact with her followed a long on line session trying to use your portal. I am very familiar with computer systems, having owned a computer (such as it was) since 1979. I can safely say that the system I have experienced today is the most counter intuitive one I have ever encountered.”

Posted 3 weeks ago

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One Call Insurance is rated 4.6 based on 331,932 reviews