One Call Insurance Reviews - Read 163,732 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.44 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Best Customer Support in the Reviews.io Customer Voice Awards, Summer 2020

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price good communication happy thanks”

Posted 47 minutes ago

“I was doing a change in car insurance and sj7 helped me extremely well”

Posted 3 hours ago

“Very helpful. Call operator VE3 was helpful and effecient.”

Posted 3 hours ago

“Took a bit of time with online chat but got there”

Posted 3 hours ago

“I’ve been with One Call a few years now and they’ve Sinai’s given me the best price compared to other instance companies.
When I’ve contacted contacted customer service they’ve usually been very helpful and efficient.”

Posted 4 hours ago

“FC4
Helpful person, however the system doesn’t allow for any flexibility or consideration reg different circumstances
Helpful staff, but restricted system”

Posted 5 hours ago

“Very happy with service thanks”

Posted 8 hours ago

“The staff were very helpful”

Posted 9 hours ago

“I felt I relieved the information I needed”

Posted 9 hours ago

“I thought KS3 was wonderful today. She tried her hardest to get a good deal for me. She was attentive and listened to my requirements. Very professional and easy to talk to. Well done you!”

Posted 10 hours ago

“Making Change to policy was time consuming, though Vikki did everything to help and make adjustments. Only comment is that it would help if a telephone conversation could have taken place to speed the operation up.”

Posted 11 hours ago

“One call dealt with my query in there usual promt action in these trying times and I will still recommend you to my colleges and friends.”

Posted 11 hours ago

“Although I had to contact the company for wrong price on policy when I got on the chat line the reply from Paigem was courteous and quick.”

Posted 11 hours ago

“Very speedy response to question asked. ( Rachel T) RT6”

Posted 12 hours ago

“Sara F was very helpful with my call
And solved my problem without any hassle.
Very happy with outcome
Thank you”

Posted 12 hours ago

“My Prof of address and license”

Posted 12 hours ago

“Somewhat disappointed that I have not so far been able to change my insurance on my Skoda Yeti to my new car which Is an MGZS EV electric car. The person on the chat line tried to be helpful but they couldn't get any further than me. As we are all being asked to move over to electric I feel that you should be better geared up to be able to do these changes without all this hassle. C18”

Posted 13 hours ago

“Spoke to Bethany on live chat and she was very helpful, understanding and polite. It’s just a shame I couldn’t stay with you guys but you wanted so much more money than other insurers. But hey on the up side I bagged a better deal and saved money.”

Posted 1 day ago

“LO5 was very Helpful and informative using the live chat service. After having issues with the portal not allowing me to log in at first, then going round in circles trying to update my details. The portal service doesn’t seem to be the most efficient way for doing things as it doesn’t always work.”

Posted 1 day ago

“The online Chat works extremely well, especially during the Covid lockdown.”

Posted 1 day ago

One Call Insurance is rated 4.50 based on 163,732 reviews