One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 421,856 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 421,856 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very quick answer to my question, continuing with One Call Insurance for another year. SP6”

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Posted 32 minutes ago

“Agent BH1 - quick response to my query. Helpful.”

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Posted 40 minutes ago

“Answered all my questions and polite”

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Posted 47 minutes ago

“Gentleman that I spoke to action my question promptly. Unlike the woman who I spoke to the previous day . Very helpful. Very polite. NE1 .”

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Posted 1 hour ago

“Customer service assistant was extremely helpful with good advise renewing my policy VH5”

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Posted 1 hour ago

“Prompt and helpful service when I telephoned to add something to my policy.”

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Posted 2 hours ago

“I was very happy with the service that i received from LN1,he listened to what I was asking about my changes to my policy i needed to make ,and made things very clear. I did have some problems listening due to the quality of your phone line,,.”

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Posted 3 hours ago

“Agent ci9 Courtney was excellent. Calm and prompt with information I needed to confirm process and info & also confirming my car insurance is in place.”

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Posted 4 hours ago

“CN4 was very help full and quick to gain me a final result. Friendly yet proffesional.”

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Posted 22 hours ago

“Hopefully it gets sorted soon agent sc8 was helpful .”

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Posted 1 day ago

“Got to webchat within about 5 minutes. Had a sensible, fact-based discussion about high cost of renewal compared to other vendors. Reached a compromise price.”

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Posted 1 day ago

“Sorted fairly quickly. Little bit of confusion on how much it would cost to cancel the insurance.”

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Posted 1 day ago

“Advisor 'NP3' Made contact with Advisor day prior to Policy Renewal. Helpful and informative. Took onboard my reason for leaving, down to cost. Looked into Policy and discussed possible amendments. As a result remaining with One Call. Many thanks....NP3 !”

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Posted 1 day ago

“Needed to use livechat to access policy. instructions were clear. support was good.”

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Posted 1 day ago

“Jh7 -fast response but expensive to make changes be warned! Jh7 was helpful”

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Posted 1 day ago

“SM6 was helpful, polite and very efficient. My query was resolved in minutes, even though I'm no longer a customer. Very happy with the service today.”

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Posted 1 day ago

“JT3 really helped as much as he could, very polite and helpful. Not a fan of the companies chat system BRING BACK PHONES”

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Posted 1 day ago

“yes it was ok although the portal is unhelpful and did not work the chat process was ok but long delay between answers - i felt the process was to complicated for a simple change of vehicle and not very equitable for current customer . the agent was doing her job but there were no incentives for current customer loyalalty”

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Posted 1 day ago

“Agent Connor CN4 was helpful today. He did his best to resolve a situation that I still think is slightly unfair, but we reached an amicable agreement. Thanks for a helpful live chat.”

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Posted 1 day ago

“JC1 was helpful.”

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Posted 2 days ago

One Call Insurance is rated 4.6 based on 421,856 reviews