One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 397,668 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 397,668 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“You can’t cancel your renewal over the phone as they only list the claims telephone number. I went on live chat but was 37th in the queue. It took time..”

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Posted 3 hours ago

“This company are poor. They collected a payment on 19/8/25 for a policy that was cancelled and, despite four calls to get them to pay the money back, ten days later I am still waiting for the refund. I am a pensioner and don't need the stress. Try elsewhere for your insurance.”

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Posted 3 days ago

“I recently bought car insurance and had some live web chat communications after an unnecessary problem. I'm appalled by the shambolic service: for several days the company wasted valuable time and tested my patience by wrongly rejecting my legitimate proof of existing no claims bonus, stating that it did not comply with their requirements despite it strictly satisfying each of their stated criteria! They eventually relented and accepted the uploaded document, presumably after the appropriate parties there had actually read what I'd uploaded. OneProtect's policy of supporting communication with them only by webchat (except for claims), must reduce costs and premiums, but it's infuriatingly awkward and it takes ages to get through anyway. It would be much better to simply speak to the person (?) on the phone. OneProtect use TrustPilot not so much for reviewing the company itself, but to rate their individual web chat staff because they explicitly ask customers to identify whoever took their calls after each webchat and provide the link to TrustPilot. It seems completely innappropriate for OneProtect to be exploiting TrustPilot to subject their webchat staff to the ire of disgruntled customers that have had to get in touch about problems caused by OneProtect's practices, policies or whatever. I really don't want to buy from this company next year.”

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Posted 4 days ago

“I would rather have spoken to somebody. Did not enjoy my experience with live chat, it took to long for my liking.”

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Posted 4 days ago

“The operator today was fine but this has been the worst Insurance company I’ve ever dealt with. Hopefully I never actually have to make a claim. Such a money grabbing operation and no attempt to mask it. Avoid at all COSTS.”

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Posted 1 week ago

“The price was unbeatable by a significant amount, and the chat operators are really helpful, however on reviewing the documentation less than 24hrs after buying the policy, I noticed a number of mistakes and contacted them immediately using the online chat. I know that the mistakes were not on the quote form I filled in. After making the changes, I was told I would need to pay an additional £10 - absolutely preposterous for what can only be a system or admin error and not one on my part. When I challenged and I asked to cancel the policy, the point the person I was chatting with agreed to waive that charge. My advice - double check all the detail in the documents, these errors could lead to you not being insured.”

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Posted 1 week ago

“MB1 was excellent from start to finish”

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Posted 1 week ago

“first of all on chatting with agent LB3 she was very helpful and would give her top marks for her service provided , the reason i have given a 2 star is due to the fact that I have been trying to change my car on my policy since 12pm today until 7pm tonight after 7 calls made today and 2 emails sent and promised call back by agent Esmond, i then chase this up at 17.20 to be told by agent Jasmin JM6 that sorry we cant help you as close at 5.30 and Esmond would call me in the morning , I advised that i could not leave this until the morning as this would mean my new car would be uninsured , still was told cant help go to portal , I explained that i was not confident in using this and was told nothing she could do after speaking to a manger , so not the best service provided in this instance . I look forward to your reply to the complaint I have logged with agent JM6”

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Posted 1 week ago

“They provide a place where you can hand over money and be compliant with the requirement for insurance. If you never need to speak with them, after they have your money go here. If you might want to speak with them consider the following. They have un-manned their telephone lines and their email addresses are all 'noreply'. The only way to communicate with them is via chat. The lowest I have been in the queue is 25th. It took 40 minutes to get to 1st. Another 3 to become the chattee. Made my request and was then left hanging. They have had MY One Call er CHAT. Never again.”

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Posted 1 week ago

“Dealt with Courtney very happy.”

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Posted 2 weeks ago

“Chat stopped without warning?”

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Posted 2 weeks ago

“Very expensive - could not really compete with other providers.”

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Posted 2 weeks ago

“When I received my substantially increased quote I researched on a comparison website and found a lower quote. I spent ages hanging on the phone, being reminded periodically by a somewhat strident woman that agents were busy supporting other customers - although it was probably not intended the inference was that the other customers were much more important than me. I then tried live chat, which told me my position in the queue. When I was connected and outlined my query I very quickly received a quote that was only pennies more than the comparison quote. I accepted the revised quote and was asked for immediate payment although the renewal date is 3rd Sept and payment would normally be taken up to 5 days preceding that. I am not mentioning the agent as I am sure this is not their fault. Please reconsider your recorded message and make it clear that if a revised quote is offered that payment will be required immediately.”

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Posted 2 weeks ago

“When I eventually managed to get through to the right person (TM7) they sorted my query quickly and efficiently. However, I called initially last week and was told I needed to call a different number, this I did and asked for a call back. I never received one. Today I called and was told I needed to call a different number, this I did. After waiting on the phone for 45 minutes I asked for a call back which I received and was told I needed to call the premium line. This I did. I was also told that my call would be answered quickly and if it wasn’t answered within 4 minutes then I would be paid £1 per minute over that time. I waited over 6 minutes and then requested a call back which eventually came. Then my query was resolved.”

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Posted 3 weeks ago

“Nightmare trying to arrange insurance not being able to speak to a human, having to type. Almost an hour to complete. PS, I can't type.”

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Posted 3 weeks ago

“I've asked twice for paper copies of my insurance documents and they still haven't arrived despite being told they would be posted straight away. Not best pleased.”

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Posted 3 weeks ago

“No customer service”

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Posted 4 weeks ago

“Do not like live chat. Have just asked to cancel my car insurance at midnight tomorrow 3rd of August. But have found it has been canceled immediately, so is now not covered”

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Posted 4 weeks ago

“I was sent a letter saying I had misrepresented information, that I was At Fault for an accident before I went with One Protect. I spent HOURS on the phone with my previous insurers and their subwriters etc. Also many hours waiting to speak on Chat Live, being 20th in the queue. But finally, in the form of Madie H, it was sorted. Thank you Madie. I will never get those 10 hours back, nor the sleep that I lost. And in future I will choose an insurer with a Helpline, not just a live chat.”

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Posted 1 month ago

“Online form does not work to add a driver so tried the live chat - very slow service - id answered the questions before the chat but they were then all asked again in the chat - slow to respond to my answers to to be told no my policy wouldn’t allow me to add a driver. All in all over 2 hours spent trying to make the change. Online forms need reviewing.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 397,668 reviews