One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 379,949 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 379,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VH3 was very helpful and efficient. Was not pushy and listened. Thanks”

Helpful Report

Posted 11 hours ago

“The time to get to chat with MS2 was too long.”

Helpful Report

Posted 1 day ago

“They didn’t. Tried to get a renewal quote around 28 days before my insurance ran out. Online didn’t allow me to nor did it let me talking online Then sent me a renewal letter at zero cost Did chat online who said they will send me a quote but still waiting for it Of course their rules say can only do 21 days before it expires Needed to do it early as going abroad. So not very customer friendly Have had to go elsewhere to get my car insurance”

Helpful Report

Posted 3 days ago

“Poor - website won't allow me to select window screen - lax attitude on the phone call. Unimpressed”

Helpful Report

Posted 3 days ago

“The website wouldn’t work for my renewal and I had to call customer services. SR8 was very helpful with changing my bike insurance over, however the extortionate admin fees from one call have ensured I won’t be renewing my policy again with this company.”

Helpful Report

Posted 4 days ago

“Call was ok but came out more expensive”

Helpful Report

Posted 6 days ago

“Look i think you charging £15 for a missed direct debit is so wrong.people are going through a difficult times.i will be looking for different insurance companies in August when my insurance is up for renewal”

Helpful Report

Posted 6 days ago

“I changed my car . My insurance went from £200 to £640 a year !!!! I thought I’d look on the internet £285 with Churchill for the same cover - WHY ???? I’ve also got a £79 bill to leave the company The help line was so slow texting . It took me 12 minutes to just get through basic security”

Helpful Report

Posted 1 week ago

“Leah and Engin K have been helpful and reassuring when in contact. However the processes of the company have caused me quite a lot of stress. I thought after Day 2 that the policy was completed. Then Day 2 I received a message that the policy was not completed . It then transpired that you didn’t have my car registration number. Not sure how this happened as initially I was messaged that the policy was completed. Today- day 4 I received a message that the policy was not completed with a link to contact you. I clicked on the link but it said page not found. This morning after live chat you have confirmed that the policy is up and running. Not sure what is happening with your company but this has all been very stressful”

Helpful Report

Posted 2 weeks ago

“Spoke to user name KT1 re home insurance quote. Very helpful and pleasant in renewing our insurance”

Helpful Report

Posted 2 weeks ago

“I was scammed on my bank account. The bank tried to set up a new account. She was unable to transfer my dd. Unknown to me 3 payments had gone through without my knowledge. 1 council bill sorted as soon as I knew. Water got paid but one call. No sympathy, charged me £15. Then while I was on-line (because you can't phone) they told me I wasn't covered for legal fees then I wasn't covered for burst pipes. Extra. Then they had the cheek to ask for good scores on this review. Won't be using them again. They don't value existing customers. And since when did everything become an add on.”

Helpful Report

Posted 2 weeks ago

“I have just cancelled my insurance (have sold my car) - the 'chat' process was laborious, took far too long and despite asking for (and being told I would get it) my no claims proof, I have not received anything. It seems impossible to contact One Call other than through the 'Chat line' where there is invariable a queue for an agent.”

Helpful Report

Posted 2 weeks ago

“Call handler was helpful but made an error that meant they tried to charge me an extra £260. Quickly revivified and did everything else to help me.”

Helpful Report

Posted 3 weeks ago

“EK4 did a good job. Your portal is rubbish and difficult to use although the online chat was helpful and quick. On the whole I would not recommend One Call I still want to talk to a person on the phone and receive paperwork in the post. Not everyone has the skills or wants to do everything online. I have happily paid more to go elsewhere.”

Helpful Report

Posted 3 weeks ago

“Very quick and helpful agent - who dealt with my questions swiftly”

Helpful Report

Posted 3 weeks ago

“Charges made on people's insurance changes not good”

Helpful Report

Posted 3 weeks ago

“KB2 Seemed more interested in asking me to leave positive feedback”

Helpful Report

Posted 3 weeks ago

“So frustrating, not possible to telephone to discuss whether I could obtain insurance/add driver for a temporary visitor. Online query was impossible as sent around in circles and spent too many hours before being told they did not provide this. Online is fine for non-complex queries but is not suitable for complex. Now looking for an insurer who has proper costomer service via telephone prior to renewing my policy in May.”

Helpful Report

Posted 3 weeks ago

“Customer servicer was good but overpriced. No loyalty to returning customers. Competitors much better.”

Helpful Report

Posted 3 weeks ago

“All conversations through a bot. Each response takes 1 minute, and they can’t deviate through their flow process, so you can’t even speed it up. Very frustating!”

Helpful Report

Posted 4 weeks ago

One Call Insurance is rated 4.6 based on 379,949 reviews