One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 403,851 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 403,851 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Live chat service provided by agent TS4 was shocking. I contacted to simply pay a change of policy fee. Took 40 mins for her to send me the payment link. Asked me the same questions 3 times, which I answered every time. What should have taken 5-10 mins max took 45 mins in total. One Call get better Live Chat staff!”

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Posted 15 hours ago

“The price it high”

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Posted 1 day ago

“Website would not let me turn off auto renew so... I called. Took about one hour for customer service to answer the phone and the same time for the online chat. But they did let me leave. Turn off auto renew after a long discussion.”

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Posted 2 days ago

“Renewal quote is always through the roof and can then magically get it down to beat cheaper quote.”

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Posted 2 weeks ago

“I used to think one cell was the best insurance but since i went from my 125cc to a 600cc i was told they had to cancel that insurance and start a new one as i wanted pillion cover and was made to pay a cancellation fee to start a new one but it's not my fault for the cancellation but i am getting penalised for it not happy”

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Posted 1 month ago

“I had a claim. It is almost impossible to find out how to submit one. The website is full of bugs and it took a great deal of effort to discover the phone number to ring. I initially submitted a claim on the website portal. It remained unacknowledged for three days. I spent several hours in anguish beating my head against an unresponsive brick wall. For me it was a worse experience than news of the accident itself (happened to wife, only slight damage).”

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Posted 1 month ago

“I'm a new customer and there is no phone number on my welcome letter, despite the letter stating 'I can contact you on the above number'. I would also like to see ALL of your phone numbers on the letter if these are different for breakdown assistance, making a claim or if I need to contact customer services, as this is essential.”

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Posted 1 month ago

“Ref for KL4, very pleasant manner, sorted .both car insurances out in no time at a good price, much cheaper than my renewal letter. Satisfied customer.”

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Posted 1 month ago

“I was told you could not add an named driver to my policy, which is what I wanted. So, it was a very dissappointing experience.”

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Posted 1 month ago

“Having to do everything on line is a nightmare for an elderly person. No option for ohone calls to speak to an actual human being!!!”

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Posted 1 month ago

“The online portal wouldn’t let me change my address having tried several times. I then had to use the chat option but had to wait 10 mins to chat to someone. Then it took nearly 20 minutes to make a change to my address and annual Mileage which was a ridiculously long time. I had to leave in the end as it had taken half an hour in total and I was due in a meeting. Should be a significantly quicker process.”

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Posted 1 month ago

“Thank you Ben for your kind help and support in changing over my policy for my new car”

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Posted 1 month ago

“Would be nice to talk to someone”

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Posted 1 month ago

“TM7 was without doubt very helpful today. He spent time and dealt with my quote in a very calm manner.”

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Posted 1 month ago

“While they couldn’t amend a policy they could try and get me to pay cancellation then conveniently provide a new policy honouring my changes. Even though advertised we can make changes to our policy at a lower fee online.”

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Posted 1 month ago

“Issue could have been resolved quicker if a voice to voice conversation had been had”

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Posted 1 month ago

“Would much prefer to speak to a member of staff that wait and chat over messaging, irregardless of the performance of your staff it’s a very impersonal way to conduct business I wouldn’t subsequently recommend one call to anyone based on this experience.”

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Posted 1 month ago

“Not happy with the response? I will be considering a new insurance provider next time.”

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Posted 1 month ago

“You can’t cancel your renewal over the phone as they only list the claims telephone number. I went on live chat but was 37th in the queue. It took time..”

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Posted 1 month ago

“This company are poor. They collected a payment on 19/8/25 for a policy that was cancelled and, despite four calls to get them to pay the money back, ten days later I am still waiting for the refund. I am a pensioner and don't need the stress. Try elsewhere for your insurance.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 403,851 reviews