One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 391,383 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 391,383 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent over two hours on a live chat, spoke to 3 different people, all to add my daughter to my car insurance policy. Such a bad experience. Also thought this may be a slightly cheaper and easier way to insure. Didn’t mind the £105 it would cost me, but putting the mileage cost up by a half is ridiculous. She would probably only have driven it half a dozen times!!”

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Posted 4 days ago

“Tried for almost an hour to renew and finished up having to phone. I had to say no when asked if I wanted to renew just to be able to talk to an adviser, RM1, who was extremely helpful and thankfully sorted this out. This guy has the patience of a saint and was very understanding and patient, a good guy.”

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Posted 5 days ago

“unable to speak to an agent about my Pay As You Drive issue. hat to go through live chat which took over 2 hours”

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Posted 6 days ago

“Extremley difficult to contact and even to log into portla. Cannot talk to anyone. Will seriously think about changing when contract is up”

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Posted 6 days ago

“Tried to use the portal to update my insurance however prevented from completing due to the choice made for one question. Used chat which I was advised I’d be charged for, spent the best part of 30 mins on chat for something that could have taken 10minutes speaking to someone. Interestingly I was charged an additional premium for something that I’ve previously been refunded money for with a different company and the operator tried to sell me more and questioned my decision when I declined. Second time I’ve tried to contact this company and find them unhelpful. Will not recommend or use again.”

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Posted 1 week ago

“Charged me £42 for having to talk to them on the phone when their software was not capable of being transferred on to my new bike on the same day. Other than that the staff member I dealt with made a great effort to get me insured on my new bike. It was very much sorted at the last minute or I would have had to get a cab home and leave my new bike with the dealer.”

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Posted 1 week ago

“Responses seemed slow, then I lost all contact. So I do not know if my change went through or not”

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Posted 1 week ago

“A long wait to chat and then had to be transferred to another chat. All the information had to be repeated. I was advised to disconnect the inactive tracker, reconnect it, then go for a drive, which I did. When I returned the live chat had been terminated and I had to start all over again, joing another live chat queue of 13. The problem is still not resolved as I now have to wait 24 hours to see if it is working or not. What a frustrating experience all round.”

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Posted 2 weeks ago

“customer service not at all helpfull”

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Posted 2 weeks ago

“Was helped by BB5. Absolutely excellent customer service provided.”

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Posted 2 weeks ago

“I tried to arrange for an additional driver (my 20 yo daughter) to be put onto my current motor policy, only as a temporary situation. Doing this online via the portal did not look very promising, so I tried the chat option to get some human assistance. After yet again putting in the info asked for , and a longish wait in the virtual queue, I finally was able to ask the question. Answer: Sorry, we can't/don't do that. No explanation as to why. But given a link to a different insurer, who may be able to help. Turns out this is just a different part of One Call.... After yet another session of the same info input, I got to the point where a quote was going to be provided. Only to be informed that, on reflection, the duration of the cover needed (10 days) was not going to be acceptable, but that perhaps 3 days of cover could be possible. Well, that also couldn't, it turned out. Now was offered the option of a 1 day cover, which I tentatively accepted -just to see the price- , not because the offer was any good to me and my daughter... That price was the princely sum of £54... I logged out....”

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Posted 2 weeks ago

“You end my chat before I could make a decision on what I wanted to do now I've got to do all this again”

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Posted 2 weeks ago

“It wasn’t clear whether it best to cancel my insurance as I’ve sold my car or to keep it running until I purchase my new one and amend it . I also needed to know whether the car i possibly will purchase will be cost more to insure and the answer isn’t clear. Unfortunately at 5pm phone line close which wasn’t helpful.”

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Posted 2 weeks ago

“I asked for my policy to be posted to me as my printer wasn’t working .As yet I have not received this or my breakdown policy I would appreciate if you could arrange this .”

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Posted 2 weeks ago

“I had an extremely long renewal process to add a named driver and thinking this was an annual policy i am surprised to see that the certificate runs for 1 month, not one year. This would be understandable if i had been advised of this at the time, but i can see i will have to do this all over again next month.”

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Posted 2 weeks ago

“Refused to add named driver for a temporary period. Simply not acceptable. And you’ve sent me the wrong survey. It was car insurance and operative Tm1 did his best”

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Posted 2 weeks ago

“You weren’t able to help with my request .. very disappointing”

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Posted 3 weeks ago

“it over a week for you to complete my request with promises to ring me never happened on 4 occasions but the lady who finally carried out my request wasbrillant”

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Posted 1 month ago

“All went well with phone call, but after a week l am still awaiting my policy number,details and contact numbers should anything happen ?”

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Posted 1 month ago

“Wait too long. Response between text too slow”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 391,383 reviews