Tried to use the portal to update my insurance however prevented from completing due to the choice made for one question. Used chat which I was advised I’d be charged for, spent the best part of 30 mins on chat for something that could have taken 10minutes speaking to someone. Interestingly I was charged an additional premium for something that I’ve previously been refunded money for with a different company and the operator tried to sell me more and questioned my decision when I declined. Second time I’ve tried to contact this company and find them unhelpful. Will not recommend or use again.