One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,003 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,003 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“very difficult to speak with someone direct and always try to get you to use web chat”

Helpful Report

Posted 3 months ago

“Long online wait to cancel,the policy... Screen then froze so still unsure of cancelled properly In future would only use a company with telephone contact”

Helpful Report

Posted 3 months ago

“Several attempts to “chat”. Gave up as wait was too long. Eventually stuck it out and after approximately an hour between the wait and the “chat” came away with nearly £70 fees.i understand the upsell culture, but didn’t like feeling pressured. Thinking I will shop around when renewal comes.”

Helpful Report

Posted 3 months ago

“Nothing wrong with your car insurance but to cancel my car insurance policy was an absolute joke. Forty minutes of typing back&forth waiting for you to type back. I can now see on my portal that policy has been cancelled but i' m completely unaware if I'm entitled to a partial refund even though I typed this question twice.”

Helpful Report

Posted 3 months ago

“Reference KT 1 I spoke to Keira Tombs today. I originally phoned and requested a call back. This was received within 5 minutes from Keira. She was pleasant and helpful and carried out my request for a change to my cover and answered my questions in a clear and concise manner.”

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Posted 3 months ago

“VH3 was very helpful and efficient. Was not pushy and listened. Thanks”

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Posted 4 months ago

“The time to get to chat with MS2 was too long.”

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Posted 4 months ago

“They didn’t. Tried to get a renewal quote around 28 days before my insurance ran out. Online didn’t allow me to nor did it let me talking online Then sent me a renewal letter at zero cost Did chat online who said they will send me a quote but still waiting for it Of course their rules say can only do 21 days before it expires Needed to do it early as going abroad. So not very customer friendly Have had to go elsewhere to get my car insurance”

Helpful Report

Posted 4 months ago

“Poor - website won't allow me to select window screen - lax attitude on the phone call. Unimpressed”

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Posted 4 months ago

“The website wouldn’t work for my renewal and I had to call customer services. SR8 was very helpful with changing my bike insurance over, however the extortionate admin fees from one call have ensured I won’t be renewing my policy again with this company.”

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Posted 4 months ago

“Call was ok but came out more expensive”

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Posted 4 months ago

“Look i think you charging £15 for a missed direct debit is so wrong.people are going through a difficult times.i will be looking for different insurance companies in August when my insurance is up for renewal”

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Posted 4 months ago

“I changed my car . My insurance went from £200 to £640 a year !!!! I thought I’d look on the internet £285 with Churchill for the same cover - WHY ???? I’ve also got a £79 bill to leave the company The help line was so slow texting . It took me 12 minutes to just get through basic security”

Helpful Report

Posted 4 months ago

“Leah and Engin K have been helpful and reassuring when in contact. However the processes of the company have caused me quite a lot of stress. I thought after Day 2 that the policy was completed. Then Day 2 I received a message that the policy was not completed . It then transpired that you didn’t have my car registration number. Not sure how this happened as initially I was messaged that the policy was completed. Today- day 4 I received a message that the policy was not completed with a link to contact you. I clicked on the link but it said page not found. This morning after live chat you have confirmed that the policy is up and running. Not sure what is happening with your company but this has all been very stressful”

Helpful Report

Posted 4 months ago

“Spoke to user name KT1 re home insurance quote. Very helpful and pleasant in renewing our insurance”

Helpful Report

Posted 4 months ago

“I was scammed on my bank account. The bank tried to set up a new account. She was unable to transfer my dd. Unknown to me 3 payments had gone through without my knowledge. 1 council bill sorted as soon as I knew. Water got paid but one call. No sympathy, charged me £15. Then while I was on-line (because you can't phone) they told me I wasn't covered for legal fees then I wasn't covered for burst pipes. Extra. Then they had the cheek to ask for good scores on this review. Won't be using them again. They don't value existing customers. And since when did everything become an add on.”

Helpful Report

Posted 4 months ago

“I have just cancelled my insurance (have sold my car) - the 'chat' process was laborious, took far too long and despite asking for (and being told I would get it) my no claims proof, I have not received anything. It seems impossible to contact One Call other than through the 'Chat line' where there is invariable a queue for an agent.”

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Posted 4 months ago

“Call handler was helpful but made an error that meant they tried to charge me an extra £260. Quickly revivified and did everything else to help me.”

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Posted 4 months ago

“EK4 did a good job. Your portal is rubbish and difficult to use although the online chat was helpful and quick. On the whole I would not recommend One Call I still want to talk to a person on the phone and receive paperwork in the post. Not everyone has the skills or wants to do everything online. I have happily paid more to go elsewhere.”

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Posted 4 months ago

“Very quick and helpful agent - who dealt with my questions swiftly”

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Posted 4 months ago

One Call Insurance is rated 4.6 based on 398,003 reviews