One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,327 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,327 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The last agent I spoke to was so very helpful and couldn't help us any more than she did. Excellent service. The reason for the two stars was the last two (might have been three) agents were really not helpful at all and actually got very defensive when we were just trying to get to the bottom of the situation we were dealing with. We declined theit renewal quote as found other insurance at less than half their new HUGELY inflated quote.Much happier to be shot of them in short.”

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Posted 5 months ago

“To send a notice of cancellation when all you need are new bank details is unnecessarily aggressive.”

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Posted 6 months ago

“Just to let you know I had a lovely adviser today Natasha NK3 who helped me as my Direct Debit had been cancelled in error and she sorted this all for me today and also helped with cover on my excess to provide cover. Thanks again for the lovely service Natasha x😘”

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Posted 6 months ago

“Used the online chat service to confirm payment of final premium on policy. The agent I spoke to (Faye) seemed unenthusiastic to assist with my query, writing one word answers and words such as yeah instead of yes. Unprofessional, unhelpful and poor customer service.”

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Posted 6 months ago

“JW5 at One Call was a great help. They're OK as insurance companies go. However their Fat Cat bosses are raking it in and don't care about those of us struggling to cope in this financial situation.”

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Posted 6 months ago

“Could not sign in to my account the customer service was brilliant managed to sort out my problems in the quickest time the person who helped was OC3 Oliver c thankyou”

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Posted 6 months ago

“My husband and I are in our late 70’s and found it really stressful doing online chats, all together it took 2 hrs to finally transfer our current vehicle insurance to the one we are purchasing on Friday. During the first online chat I was suddenly told the chat was ending and we had to start again from beginning including queuing!! Very poor service!”

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Posted 6 months ago

“seamless efficient change of vehichle with AM4 pleasure to deal with”

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Posted 6 months ago

“Very helpful chat but the changes on my insurance are not reflected on my certificate and I find the whole process exasperating”

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Posted 6 months ago

“Tried to find out why monthly card payment failred. Could only tell me 'there was an issue'.”

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Posted 6 months ago

“Felt the live chat was mainly there to sell me further policies rather than dealing with my request to simply add a driver! The same questions were asked as those I’d already filled out on the online form . However this was difficult too as it took several attempts to get to the end . Furthermore adding a driver which was far from easy also turned out to be very expensive”

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Posted 7 months ago

“for me is bad the system to atender customers and is very expencive insurance .”

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Posted 7 months ago

“Trying for 2nd motor bike policy!! Would not take me on.😙😙Peter👎👎”

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Posted 7 months ago

“There is no phone number to speak to the company or any agent. I somehow managed to get on live chat 2 weeks ago to ask for my car policy documents to be printed out and sent to me, explaining why and was assured by the live chat agent that they would send them but to date I have received nothing so I am left feeling anxious and suspicious that my policy exists……. Can you help me?”

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Posted 7 months ago

“I made 3 attempts to "talk" to One Call today. The first two attempts were closed by One Call before I even got to "speak" to someone, on both occasions I had started in the queue at about position 23/24 & the chat was closed when I got to position 3! On my third attempt I did manage to "speak" to someone. One word answers were provided by her. Why on earth do you insist on only this method of "communication" for existing policy holders?”

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Posted 7 months ago

“Much too much Jargon it took me an Jr to swap my car policy to a truck ...social only ..the preambles done my head in ..I put the phone down!”

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Posted 7 months ago

“Very frustrating, tried to call but no success. The no. For one call insurance is not taking me anywhere. 😔”

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Posted 7 months ago

“KS8 I wanted to cancel my policy and it took way too long to do and the hoops I had to jump through with KS8 trying to talk me out of cancelling. It's put me off using One Call ever again”

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Posted 7 months ago

“Tyler (TW9) While friendly it seems didn't actually fully do what was asked. He didn't add protected no claims and I only found out because I asked for the quote to be sent to me instead of pushing ahead and paying there and then! I don't think it was malicious however it was clearly an oversight.”

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Posted 7 months ago

“I’m incredibly grateful to Benito Gabriel and his team for their exceptional work in helping me recover my funds from a scam platform. Their expertise and commitment were evident throughout the entire process, and they handled everything with the utmost professionalism. Thanks to their efforts, I got back every penny I had lost. I highly recommend their services to anyone in need of assistance with financial recovery! 𝐄𝐦𝐚𝐢𝐥..𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 7 months ago

One Call Insurance is rated 4.6 based on 398,327 reviews