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One Call Insurance Reviews

4.6 Rating 332,321 Reviews

91 %

of reviewers recommend One Call Insurance

Company Reviews

4.6

Based on 332,321 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 4th April 2024

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One Call Insurance 5 star review on 8th February 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The "Chat" person did a good job, five stars for them. BUT the phone lines say they are closed (not according to the hours in my policy renewal letter) and once logged into the portal, it says I can't make changes there - use the online chat. For which there is an additional charge!”

Posted 3 months ago

“Too difficult to contact and make changes. I don’t find you helpful.”

Posted 3 months ago

“I was sent a renewal quote at over 90% my current quote. I would expect 30%, even 40% increase given rising costs - but 90%! No changes except it was one year on. I did the online chat and got it reduced by lowering vehicle value and mileage, but it's still 60% more than current. Worse, my portal did not - as far as I could tell trawling through it - show my current premium, so I had to check my bank statement to find out what my premium is and to work out how much it had increased. Together, these are appalling practices which assume customers will just let the auto renew tick over at an inflated price, and impacts people who do not have the knowledge, confidence or ability to challenge it. I fedback this directly to the chat assistant and the stock answer was to write a review. So here it is. Beware the auto renewal and always ask for a better price.”

Posted 3 months ago

“Very unhappy because like Angela Moore I made an enquiry about to see if a window bracket was covered on under the policy The underwriters said to me it’s not worth claiming as the excess is more than getting it done myself. How right they were and I was grateful for the advice. However, it was quietly one call still put my policy price up £250 just by a simple enquiry, and no claims ever made I have spoken to the underwriters about this, and they said there’s nothing to do with us it’s to do with One Call The underwriters said the old enquiries, even if it’s to confirm, they have the correct address will be marked as an enquiry only One Call don’t see it that way”

Posted 3 months ago

“extremely frustrating process setting up a new policy! Would much prefer to actually speak to someone - after getting an online quote and using online chat to check if business cover was included (which was confirmed it was), the policy now shows only travel to a permanent place of work... now spending an age trying to "speak" to someone to resolve -”

Posted 3 months ago

“Change of registration number to private plate. The portal would not allow me to do this and directed me to Live Chat which took 50 minutes, including being timed out. All my documentation with DVLA was in order so no excuse OneCall. Must do better.”

Posted 3 months ago

“AR6 was helpful and deserves 5* - unfortunately the chat was slow and my query could not be resolved, I'm now waiting for the IT team to resolve why I did not receive an activation email to the portal”

Posted 3 months ago

“Thanks for the chat today. It took a while to sort the insurance the response was slow and time-consuming I was the 21 in the queue. I wish there was a phone call to be offered instead of a chat. Specifically for some cases that is not straightforward. When I was in queue waiting, I was logged off many times, and to log in again I had to fill out all the details again and again. I found the experience rather stressful. If there was someone to talk to, it would be much easier and quicker.”

Posted 3 months ago

“So difficult to get in touch with One Call now need to reopen phone lines. Live chat queues are shocking 51st in queue first time I tried to get through 58th in queue second time I tried. Not acceptable will make me think twice about renewing my policies with One Call.”

Posted 3 months ago

“Took ages to respond”

Posted 3 months ago

“Communication with you...hard Will be canceling this computer run company”

Posted 3 months ago

“I cancelled my policy due to getting a new car, paid the remaining and now getting texts saying I owe money. The portal shows it as cancelled and absolutely no way to contact them to prove discuss the issue. Online only is not the best for every situation...”

Posted 4 months ago

“The price you get charged for making changes on line”

Posted 4 months ago

“Initially good with a competitive price and product offering. One Call is an insurance broker that finds the keenest packages depending on needs. All is well and good until a customer needs to change the vehicle within the insured period. Not from a MINI ONE to a McClaren, but what may be reasonably viewed as a minor change e.g. like for like. As a Broker finding the niche/bespoke deal that will secure custom (even with an added finders fee) there are restrictions and penalties within the small print - that may not be reasonably expected or ever encountered. Therefore, should a customer need to notify of even a like-for-like vehicle - they may find that this cannot be accommodated with the insurance company offered and paid for by the Broker. This means finding a new insurance company and incurring punitive penalties and fees imposed by the Broker e.g. equating to circa 60% of the insurance premium - ouch! The One Call online assistant was repeatedly, and frustratingly, confounded by the issue of a customer trying to stay with One Call and the fact they could not. It takes perseverance to be forced to leave at a substantial cost - stay and not have any interaction (e.g. claims, changes, issues of any type) and it will probably be fine.”

Posted 4 months ago

“The lady I spoke today was helping. And understanding. I thank her for her help”

Posted 4 months ago

“One call was easy to set up insurance online and when had a problem the staff online were more than happy to help out and sort out the issue all was very good Andrew”

Posted 4 months ago

“Despite changing policy to 15 NCD I didn't receive a discount won't ne renewing next year”

Posted 4 months ago

“I am disappointed that I cannot add two people to my insurance without having to cancel the policy. I have never had this before. However your staff both on the chat and call were very nice. Tbh I will leave on call and use a broker who can offer better policies.”

Posted 4 months ago

“I'm exhausted from the effort of trying to change my existing policy onto another car. I can't even bear writing the details. When I finally get a call tomorrow I may just cancel and get the new car insured somewhere else. Why can we not just speak to people instead of having to type for an hour waiting for replies and disconnecting umpteen times!!!??”

Posted 4 months ago

“TJ2 Tara was great. However, I had to wait ages to get on the portal in the first place, a and the system kicked me out time and time again this morning and I kept going back to number 20 in the queue. Can't actually speak to anyone, which is annoying. Will go with a different company for insurance next year.”

Posted 4 months ago

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One Call Insurance is rated 4.6 based on 332,321 reviews