One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,057 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,057 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“firstly your advisor gave the wrong information, was abrupt. It's not your choice on how I communicate with the other insurance company. At least she did apologise. I will not be taking out insurance with you or recommending One Call”

Helpful Report

Posted 5 months ago

“No success with my question?? Couldn’t speak with a advisor? Not everyone is computer literate!!”

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Posted 5 months ago

“I received a renewal which had almost doubled so called to query this and review. I have not had any claims at all. I was dealt with by KT/1. She reviewed my details and lowered the renewal quote so I asked for that to be sent through. She didn't send anything through. She did however just send an email saying my new contract was to start on the effective date. No details of the price or cover were ever sent. I called again to query this ands spoke to a male who said he could see what had happened and would send the quite. This never arrived. I sent an email to KT/1 explaining all the above and that due to this I wanted to cancel my renewal. KT/1 just sent email saying I had to call between office hours. I replied to email, again requesting she cancel my renewal but was cut short with an email response referring to previous one and ending with "I cannot communicate about this anymore." Poor customer service. Poor response to contact. Too many mistakes. Certainly won't be renewing and sadly would not recommend based on my experience. I would add that following this review and my email, One Call did call me and apologise and try to better the quote. They did accept that the service did fall below the expected standard and would address any staff training issues. This aspect was managed professionally and apology accepted. They could quite match a comparison site quote however so not renewed.”

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Posted 5 months ago

“Very slow to get sorted out”

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Posted 5 months ago

“EK4 was most helpful on chat and processed request quickly. Company charges to cancel are ludicrous. Loyal policy holder for years. Will not be using again”

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Posted 5 months ago

“The agent I spoke to was very helpful and for that I would give 5 starts. However, my car is currently being repaired and the car I was provided by the repairer is manual and difficult to manouvre and hence I am not using it. Whan this happened many years ago insurers provided like with like courtesy cars. Our car that is being repaired is top of the range automatic and the least we should have received is an automatic car with easy steering wheele.”

Helpful Report

Posted 5 months ago

“Really not happy took out car insurance payed in full and cancelled within 2 hours and had to pay £80 CANCELATION FEE”

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Posted 5 months ago

“I had to start a live chat online because they don’t have a customer service telephone number as an option. The first person ended the chat without answering my query, so I had to speak to another person instead, who dealt with it straight away.”

Helpful Report

Posted 6 months ago

“so far i have had no documents emailed or in portal to show im covered to drive after payment was made it 24 hours and nothing”

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Posted 6 months ago

“I’ve accidentally gone through the process twice because I had an email saying I had left the quote too soon, so went back and retrieved it Please could I have some advice how to proceed to get one payment back Many thanks”

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Posted 6 months ago

“Many agents are very proffessional, however on this occassion so very slow to responde.”

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Posted 6 months ago

“Excellent customer service from il2 on live chat. However, the auto-renewal quote was £120 higher than the quote I was able to get by simply reapplying without any change of vehicle details. It's annoying and unethical for companies to hike prices in this way. Of course, it's up to the customer to keep an eye on their profiteering but it's a scam nevertheless.”

Helpful Report

Posted 6 months ago

“One call Insurance have no telephone number to contact customer service. It’s done through messages on-line. They are presumably dealing with lots of customers at the same time as there are several minutes between each message. 25 minutes for one simple question. The final answer to which was “No, we don’t need to know”. A very long and tedious process. Not for me but maybe that’s because I remember the days of the work being done by the company and not the customer.”

Helpful Report

Posted 6 months ago

“Card details changed 3 mths ago still find it a poor service for payment as have to keep going on chat to deal with it 🥴”

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Posted 6 months ago

“Took forvere to cancel my policy- 45 mins in total. Other than that, went smoothly”

Helpful Report

Posted 6 months ago

“Inflated price cover and poor service and communication.”

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Posted 6 months ago

“Too slow. Very difficult company to deal with unless you’re buying insurance. Tried to cancel a policy and it took 45 mins.”

Helpful Report

Posted 6 months ago

“Very helpfull but lack of an agent to talk to is lowering your service unfortunately .regards a client”

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Posted 6 months ago

“You send a letter demanding £5 or policy cancelled (same day I receive letter) yet, do not include payment details? Please, up your game!”

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Posted 6 months ago

“Having had your company recommended to me in 2023 I switched to you from Direct Line which has been fine until now. Having decided to change my car to a newer model, albeit a Vauxhall Corsa, I didnt envisage the complications that would arise. I was told that the present insurance would end on the 23 rd of this month and that I would have to get a quote from elsewhere, as the present company would not insure the new vehicle. Reason for that not given. In the meantime I have got a quote from amother company which comes in to affect on the 23rd of this month. Whilst I appreciate that I will pay a penalty clause for cancelling the present insurance policy I would expect some remuneration as I paid for the whole year which doen't expire until March 2025. As someone who has always paid up front I feel very disappointed with the treatment both my wife and I have had trying to sort this out. We were advised to ring another number which proved to be non productive as I was left on the line with music playing for 0ver 30 minutes. I hope you can understand both opur disppointment and frustration that we both feel. Havung said that, Hannah, who we chatted with, was very helpful. 1 very disappoinetd customer”

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Posted 6 months ago

One Call Insurance is rated 4.6 based on 380,057 reviews