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One Call Insurance Reviews

4.6 Rating 380,041 Reviews
92 %
of reviewers recommend One Call Insurance
4.6
Based on 380,041 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
97%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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I’m still unable to find my no claims bonus document which I was told would now be available. When I began to type to ask exactly where I could find it, the chat was ended.
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Posted 6 months ago
Most annoying process
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Posted 6 months ago
Online chat led me to the wrong department three times and then it was slow
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Posted 6 months ago
Your agent was concise and explained the renewal breakdown clearly. More competitive renewal price. Would recommend your agent DJ2 anytime.
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Posted 6 months ago
They are OK if you can talk to someone on the phone, but their chat line is useless and some of it is based on AI, so wait on the phone even if it takes and age as personal service is the best and you can relay the problem so much easier.
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Posted 6 months ago
Call handler talked too fast so I had to keep asking for her to repeat questions and information. She sounded very uninterested as if she didn’t really want to be there . Call handler was VH3
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Posted 7 months ago
KS8 was very helpful and did what I asked to be changed on my policy
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Posted 7 months ago
Hi just renewed insurance with agent ln1 and he was very helpful despite the delays in conversation where my answers to a question was 1 that was asked 2 questions ago there's a comedy sketch about that , the 2 Ronnie's 🤣
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Posted 7 months ago
I was forced to use the online chat to effect an amendment to my existing policy on changing my vehicle. I was under the impression that this could be done on-line with no administration fee. However, the 'system' did not allow me to do this myself and I was directed to an online Chat with Sara (SF7) who had to charge a £24 admin. fee. The 2 star rating is for the automated system. However, Sara deserves 4 stars.
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Posted 7 months ago
Found your admin and support poor on the whole. I dread to think how hard it would be to actually make a claim if sorting quotes a s cover is so difficult. Only the last of 4 interactions seemed to result in the operator understanding my frustration.
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Posted 7 months ago
What I don’t get you are called “one call” yet you have No phone number the bot chat is very very slow a call that would take a few mins turns into a 30 min bot chat not good
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Posted 7 months ago
Extremely hard to get a hold of and to actually talk to someone, very stressful dealing with the company.
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Posted 7 months ago
Your website does not always work so to make changes to your policy is very frustrating
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Posted 7 months ago
Call yourself ONE CALL should be NO CALL.Where is the phone number if you haven t a computer.
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Posted 7 months ago
LR1 was very helpful in cancelling my policy and providing proof of NCB. Having said that, it's a massive relief to change insurers and leave One Call Insurance
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Posted 7 months ago
Our connection was cut off. I am having a problem logging in to see my documents. My initial contact with you was followed up with a suggestion to improve my breakdown cover. I don't need to do that thankyou. Just to access my documents. Can you help me do that?
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Posted 7 months ago
On line proposal form blighted by constantly having to remove cookie reuest
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Posted 7 months ago
The chat option is slow and requires you to sit staring at the screen so you don't get cut-off. The first two times having sat for 5 minutes with no progress I tried to do other things only to get cut-off. The third advisor was able to answer
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Posted 7 months ago
DJ2 tried helping me with my house insurance renewal. It had over doubled within a year, with no claims or changes. DJ2 did look into comparing quotes and could get the total town over 100 from previous quote, but I can get like for like elsewhere for almost half the price
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Posted 7 months ago
I was told I would receive an email link to reset my password, but nothing has arrived
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Posted 7 months ago
One Call Insurance is rated 4.6 based on 380,041 reviews