Very poor experience today on the chat to look at changing my insurance due to purchasing a new car. Customer service skills seriously lacking from this person. No "hi" or "hello" at the start of the conversations, just a very terse question. Waited 5 minutes at one time during the chat for a response and had to prompt her to respond. Wasn't interested in keeping my custom with your company, nor willing to try to match with other quotes that I had provided. Very disappointing experience which resulted in me cancelling my policy and moving to another insurance company who were far more customer-oriented. Some lessons to be learnt here. I give this 2 star as I haven't had any issues with my previous several year's insurance policies with this company but the missing 3 stars is because of this very poor experience. Think it might have been a different matter if I could have actually called to make the changes to my policy.