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One Call Insurance Reviews

4.6 Rating 334,412 Reviews

91 %

of reviewers recommend One Call Insurance

Company Reviews

4.6

Based on 334,412 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 4th April 2024

One Call Insurance 5 star review on 24th March 2024

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One Call Insurance 5 star review on 3rd March 2024

One Call Insurance 5 star review on 8th February 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“30 minutes on a call to get a quote then told to await call back - still waiting 2 hours later They phoned just after I left the above review and put the phone down as soon as I answered.”

Posted 7 months ago

“Firstly GF7 was brilliant who finally sorted my issue out. Do not recommend the One Call site as what they would accept for proof of no claims meant I spent half a day with my previous insurer to get it in format they would accept. Then there was a muck about with my protected no claims. Meant policy had to be redone again. Been driving for 40 plus years and this was my worst experience ever in getting my car covered. However the big shout does go to GF7 who sorted it allout”

Posted 7 months ago

“Took almost two hours to resolve the issue with my home insurance via the Chat Line; really need to get a phone line as it’s much easier and quicker. I had to be put through to 3 different agents. I was on the chat from 11.23 u til 13.14!!!!”

Posted 7 months ago

“When I finally got through to the operative NK3 was able to complete my request without to much pain. The issue is the set up it is absolutely awful... waiting in one que at number 15 for nearly half an hour and then just as I am about to be connected the screen shuts down and boots me out and I have to start all over again at number 23 what ever happened to good customer service and effective simple communication 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡”

Posted 7 months ago

“It is very difficult to cancel your policy if you sold your car and you have to pay a lot above the normal cost. However, agent Natasha (NK3) was very helpful.”

Posted 7 months ago

“Took an eternity to change my vehicle Details, no phone number and had to deal with a bot. To add insult to injury charged me £155 to simply change details, a ripoff and I wony be renewing with you”

Posted 7 months ago

“Too long waiting to talk to someone.”

Posted 7 months ago

“i can only change my policy (like not renew as the quote isn't competative) via LiveChat and every time I open it, there are well over 100 people waiting. I leave the screen open and carry on working (like most of us have to), and it times out after a while and I have to start again (laptop does not lock - in fact I've just moved to this tab and it's timed out immediately and I've started again in the queue). Frustrating beyond belief as it's been about 4.5 hours now.”

Posted 7 months ago

“TD2 was as helpful as she could be, and provided an outcome I was satisfied with. However it is much harder to communicate electronically as opposed to human interaction. Also there is a quote on the One Call website guarantees that the renewal would match your previous years cost. This is so not true and the reason I only gave two stars.”

Posted 7 months ago

“Company charging too much for renewing policy But a very helpful online chat with agent S02 got everything sorted for me in a very professional and friendly way”

Posted 7 months ago

“Unfortunately my Home Insurance renewal was over 100% more expensive, without making a claim. Have been with One Call for 2 years. Last year's renewal increase was acceptable, this year was obviously not. I had opted in to auto renewal, just in case I forgot, but could not opt out of this via the portal when the renewal quote arrived without speaking to someone on live chat. Got there in the end. Found a quote that was £300 cheaper on a market compare site. So, if the quote is good for you, fine, go with it but know you'll have to go through the usual hassle of changing provider at renewal and cancellation is not straight forward :P”

Posted 7 months ago

“Cannot speak to anyone, no phone line”

Posted 7 months ago

“Live chat is all very well but speaking to an operator is far more helpful. My issue was not sorted and I am therefore left waiting for an unknown amount of time for a call regarding my car insurance. Please bring back phone lines.”

Posted 7 months ago

“Very upsetting can't get through wait hours still can't get through login my email doband password but no connection fed up...”

Posted 7 months ago

“GM9 was very helpful. Shame about the price of insurance. Renewed a different car in Oct 23 with Aviva price increased by 5.21%. Renewed with One Call (Ageas) increased 69.58%. Ok, different cars but same drivers, same cover etc.”

Posted 7 months ago

“ir2 was my rep, really good, fast and polite, the company couldnt compete with the market however and i have halved my monthly payment going elsewhere. They have however been excellent for the last 5 years so, no bad feelings.”

Posted 7 months ago

“Very slow response time on live chat. Very difficult to access live chat from portal. Ridiculous costs just to change address on policy. Constantly being asked about upgrading and spending more money, why I haven’t upgraded etc. felt very pressured. B12 was fairly efficient after a long wait.”

Posted 7 months ago

“I have a visual impairment and the site is not accessible in terms of having to wait for ages for the online chat. NO2 (Nicole C was helpful when I did eventually get through). Would prefer to just cancel my policy online rather than having to waiot to chat online.”

Posted 7 months ago

“Insurance was fine (it is what it is) but as soon as I tried to cancel my auto-renewal 17 days before the renewal date I got into problems. There was no option to stop my auto-renewal online in the last 30 days of the policy online (I assume because this is time when you are most likely to renew your policy). When I tried live chat in the evening (after putting kids to bed) it was not available. So the only option was to call/live chat during the day. I was on hold for 25 mins before it was answered (and was still at position 20 in the live chat queue after 30 minutes). The irony is that I might have stayed as a customer if the price was competitive. Instead the price was inflated (even though they have access to the same data as price comparison websites) and I don't want to go through the rigmarole of phoning up with the same details as last year just to be given a reduced price that they could have applied automatically.”

Posted 7 months ago

“Service was good but very slow I tried numerous times to contact one call about my direct debit to no avail...it is a very poor service that doesn't have a customer service telephone number and I will be going elsewhere when my insurance is due renewal”

Posted 7 months ago

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One Call Insurance is rated 4.6 based on 334,412 reviews