One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,060 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really annoyed that when I bought a new van I insured it before I sold the old one and I have been charged nearly £56 to cancel the old policy. I have never heard of this before and certainly will not be renewing my insurance with you next time because of this”

Helpful Report

Posted 8 months ago

“The breakdown cover is not with the AA RAC or Green Flag but with independent companies who charge £3 per mile out side a 10 mile radius of your home so not what i wanted. you only find this out when you receive your PDF. When i requested a refund ,I was told there would be a cancel fee of £49.99 even though the policy was not even started. I could have gone with another company which was cheaper and done a breakdown cover with the AA just the same price but better . No cooling off period which most Insurance companies have.”

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Posted 9 months ago

“They are called One “Call” but you can’t call them, the live chat is almost dead, took me an hour to process a change of address for contents insurance. Cannot be recommended. Poor service”

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Posted 9 months ago

“It's actually impossible to actually talk to someone direct to ask questions so it took me a LOT longer to do what I needed to do. I tried to self serve via the portal , but could not progress with a policy change as I had questions about it .I couldn't find a Tel no as my policy wasn't up for renewal. Typing with one finger on a mobile to explain issues on the online chat takes ages. When I eventually got thing sorted after 45 mins of online chat the card payment froze and I got thrown out of the chat, and then I had to start again - no 26 in the queue! I eventually got through again and redid the whole lot. This time the operator got things done quite quickly, and instead of sending a link for payment used the card on file for PayPal so I would not get cut off again which was very helpful . Her name was Faye ( F?2 )A couple of phone lines to speak to someone when the proforma doesn't fit would be nice! This was the most stressful start to my day.”

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Posted 9 months ago

“I had to contact twice to ger my email confirmed! The same email that they sent this to?”

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Posted 9 months ago

“Very hard to get hold of anybody when you need to speak to an operator this online chat is absolutely rubbish hence why you lost my custom ?? Although when you manage to get through to somebody, they are very kind and helpful”

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Posted 9 months ago

“I am disappointed that my son is over on holiday from Oz and I can’t get him added to my car insurance”

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Posted 9 months ago

“I was using one call for many years 22years NCD unfortunately I had not one but two accidents had two claim no problem paying out thank you, unfortunately I was diagnosed with sleep apnea I am now sorted went to reinsure you were asking £4,000 having a laugh 😂 no problem found new insurance company I am happy chappy”

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Posted 9 months ago

“Its a real pain having to make changes via chat. i waited 45 mins for an agent to become available and then it took another 45 mins to complete the change. I had to repeat the same info over and over again which made the process longer than it needed to. Also the time lapse between each question was often many minutes”

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Posted 9 months ago

“Wiktor was great in sorting out my issues. But prior to that, Other customer service i had received was poor from different members. Giving wrong information. I would not recommend onecall. I think overall customer service is poor and inefficient. Especially because there is no phone number to contact to discuss any issues. Renewal line is a waste of time, took many attempts before I got through only to be miss informed.”

Helpful Report

Posted 9 months ago

“The staff are fine but it takes ages to talk to someone, the hike in prices is not great, jumping on the band wagon. Had a no fault claim on my car policy with a different insurer and it cost me 47 pounds on my bike policy. It was within my renewal cool off but wasn't told that at the time. Was never staying after that. Also when you're getting a bike quote and your asked to confirm that it's right hand drive, it's mot good. Today was OK with lb5 but that was to cancel my policy, and its rare.”

Helpful Report

Posted 9 months ago

“I accessed the customer portal & my new registration was not recognised. I tried at least 10 times yesterday. Live chat was not offered, I only accessed live chat this morning and Bethany BG3 was very helpful and sorted out my insurance. Excellent & very good service from Bethany (BG3(”

Helpful Report

Posted 9 months ago

“You have not done what I asked for so that's a bit poor. Is it so difficult to give someone an invoice. I think you should actually be able to speak to someone on the phone not text”

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Posted 9 months ago

“Chatted with Ethan about the difficulty I had trying to make a payment in respect of my change of address and it ended with no resolution on how to pay and being told my policy would cancel in 7 days. Having thought about what to do and having been told that there would be no refund of premium if I cancelled even though there are 4 months to run on my car insurance policy U chatted with Amber who was able to send me a payment link that worked first time. I have no idea why Ethan didn't offer this and now, having thought over my discussion with him, I find it very difficult to even consider taking out more insurance with your company. Whilst Amber was brilliant, my chat with Ethan has really soured my view of One Call. In terms of your question re refunds, none was offered even though my policy has 4 months to run. This is now a mute point because I've paid the additional charge so it will run through to its renewal date when I fully intend to look for an alternative car insurer.”

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Posted 9 months ago

“I didnt have to waitlong before being contacted. It was direct & answered everything I needed to speak about.”

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Posted 9 months ago

“With then for home and contents insurance. Never claimed and premium increased by over £100. Only offered to reduce there offer once I told the. I had got better and cheaper cover elsewhere.”

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Posted 9 months ago

“Following a call yesterday by a gentleman in Customer Services(?) about the one star review that I originally gave One Call, I am still only able to give 2 stars, despite his explanations about the new IT system being in transition. Firstly, to One Call’s credit, the service I had from the staff on Live Chat was always polite and patient, and, for the most part, they each knew their business well. Secondly, however, the telephone service offered on 01302 564524 Monday to Friday was SHUT at ~ 2-2.30pm Friday 12th July and on 2 other occasions when I tried to ring within “opening hours”. Thirdly, whilst I appreciate that the new on-line system being used currently has its teething troubles, it is, however, appalling for the customer and frankly not fit for purpose. This is largely due to screen contents being invariably lost or disappearing for no apparent reason, but, crucially, what One Call staff see on their screens is not what I see on mine, and vice versa, the staff cannot see what is on my screen. I can only hope that over the coming months, this interface will improve hugely and that is why I have improved my star rating.”

Helpful Report

Posted 9 months ago

“I had to wait for a while on the chat line even though it said I was 1 in the queue the issue was an email received to fit the tracker as you haven’t received a signal. The email wouldn’t let me respond and went to the chat line operator mc2 who very helpfully assured me it had been posted and not to worry. Wasn’t very happy that the chat line took so long to initiate”

Helpful Report

Posted 9 months ago

“The website caused me endless problems, and there is no way to talk to someone on a phone when it all goes wrong. The difficulties included trying to get a password accepted - no guidance when trying to reset it, and on managing to use the online chat, what I was told was eventually not needed: a simpler password worked, even though it hadn't worked on my many previous attempts. Just one of the difficulties experienced. Another is the confusion of terminology used: "Schedule of Insurance" for instance does not normally mean "Certificate of Insurance." On the plus side, chat operator OC3 was helpful, but it was obvious too that he was overloaded with too many people to chat to all at the same time.”

Helpful Report

Posted 9 months ago

“TD2 was very helpful online. Thank you. However, I have just had to pay Motorcycle Direct £40 to cancel an insurance policy which I bought because OneCall sent me a letter stating that my insurance with them was cancelled. This was an error which I only discovered by chance. I’m not impressed.”

Helpful Report

Posted 10 months ago

One Call Insurance is rated 4.6 based on 380,060 reviews