I was forced to use the online chat to effect an amendment to my existing policy on changing my vehicle. I was under the impression that this could be done on-line with no administration fee. However, the 'system' did not allow me to do this myself and I was directed to an online Chat with Sara (SF7) who had to charge a £24 admin. fee. The 2 star rating is for the automated system. However, Sara deserves 4 stars.
7 months ago
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