One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,382 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Card details changed 3 mths ago still find it a poor service for payment as have to keep going on chat to deal with it 🥴”

Helpful Report

Posted 10 months ago

“Took forvere to cancel my policy- 45 mins in total. Other than that, went smoothly”

Helpful Report

Posted 10 months ago

“Inflated price cover and poor service and communication.”

Helpful Report

Posted 10 months ago

“Too slow. Very difficult company to deal with unless you’re buying insurance. Tried to cancel a policy and it took 45 mins.”

Helpful Report

Posted 10 months ago

“Very helpfull but lack of an agent to talk to is lowering your service unfortunately .regards a client”

Helpful Report

Posted 10 months ago

“You send a letter demanding £5 or policy cancelled (same day I receive letter) yet, do not include payment details? Please, up your game!”

Helpful Report

Posted 10 months ago

“Having had your company recommended to me in 2023 I switched to you from Direct Line which has been fine until now. Having decided to change my car to a newer model, albeit a Vauxhall Corsa, I didnt envisage the complications that would arise. I was told that the present insurance would end on the 23 rd of this month and that I would have to get a quote from elsewhere, as the present company would not insure the new vehicle. Reason for that not given. In the meantime I have got a quote from amother company which comes in to affect on the 23rd of this month. Whilst I appreciate that I will pay a penalty clause for cancelling the present insurance policy I would expect some remuneration as I paid for the whole year which doen't expire until March 2025. As someone who has always paid up front I feel very disappointed with the treatment both my wife and I have had trying to sort this out. We were advised to ring another number which proved to be non productive as I was left on the line with music playing for 0ver 30 minutes. I hope you can understand both opur disppointment and frustration that we both feel. Havung said that, Hannah, who we chatted with, was very helpful. 1 very disappoinetd customer”

Helpful Report

Posted 10 months ago

“I’m still unable to find my no claims bonus document which I was told would now be available. When I began to type to ask exactly where I could find it, the chat was ended.”

Helpful Report

Posted 10 months ago

“Most annoying process”

Helpful Report

Posted 10 months ago

“Online chat led me to the wrong department three times and then it was slow”

Helpful Report

Posted 10 months ago

“Your agent was concise and explained the renewal breakdown clearly. More competitive renewal price. Would recommend your agent DJ2 anytime.”

Helpful Report

Posted 10 months ago

“They are OK if you can talk to someone on the phone, but their chat line is useless and some of it is based on AI, so wait on the phone even if it takes and age as personal service is the best and you can relay the problem so much easier.”

Helpful Report

Posted 11 months ago

“Call handler talked too fast so I had to keep asking for her to repeat questions and information. She sounded very uninterested as if she didn’t really want to be there . Call handler was VH3”

Helpful Report

Posted 11 months ago

“KS8 was very helpful and did what I asked to be changed on my policy”

Helpful Report

Posted 11 months ago

“Hi just renewed insurance with agent ln1 and he was very helpful despite the delays in conversation where my answers to a question was 1 that was asked 2 questions ago there's a comedy sketch about that , the 2 Ronnie's 🤣”

Helpful Report

Posted 11 months ago

“I was forced to use the online chat to effect an amendment to my existing policy on changing my vehicle. I was under the impression that this could be done on-line with no administration fee. However, the 'system' did not allow me to do this myself and I was directed to an online Chat with Sara (SF7) who had to charge a £24 admin. fee. The 2 star rating is for the automated system. However, Sara deserves 4 stars.”

Helpful Report

Posted 11 months ago

“Found your admin and support poor on the whole. I dread to think how hard it would be to actually make a claim if sorting quotes a s cover is so difficult. Only the last of 4 interactions seemed to result in the operator understanding my frustration.”

Helpful Report

Posted 11 months ago

“What I don’t get you are called “one call” yet you have No phone number the bot chat is very very slow a call that would take a few mins turns into a 30 min bot chat not good”

Helpful Report

Posted 11 months ago

“Extremely hard to get a hold of and to actually talk to someone, very stressful dealing with the company.”

Helpful Report

Posted 11 months ago

“Your website does not always work so to make changes to your policy is very frustrating”

Helpful Report

Posted 11 months ago

One Call Insurance is rated 4.6 based on 398,382 reviews