One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,060 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting into my account and onto the chat line took overran hour. Once I spoke with Joshua everything went well an efficiently. YOUR LOG IN PROCEDURES AR AWFUL”

Helpful Report

Posted 10 months ago

“no customer service available over the phone at the weekends and difficult to get through during the week. although the HD2 online chat was helpful but too a while to get what I needed.”

Helpful Report

Posted 10 months ago

“They seem to make it as difficult as possible to cancel a policy. My elderly mother cannot use the telephone as she is deaf. Consequently you can only cancel a policy between 5.30pm and 8pm using chat, although I gave up on that and wrote them a letter. Why do they need to speak to you if you want to cancel or not renew a policy (unless, of course, it's to try and change your mind, which smacks of sharp practice). One Call - put a simple cancel or do not renew button on your website please.”

Helpful Report

Posted 10 months ago

“Changed my address no problem , but the portal waa a waste of time , kept asking same questions”

Helpful Report

Posted 10 months ago

“Tried to get a quote for my Moto Guzzi 1000SP from One Call using the MoneySuperMarket comparison site. My motorcycle model was not listed, though there were two provided that were at least the same engine size. Knowing how wriggly insurance companies are about having precise details, I rang their sales line: 31 minutes I shall never get back. One Call's list of M-G motorcycles was twice the size of the MSM list - precisely four - and none described my model (which is not rare by any means). The assistant was clear that she could not help me any further, call closed. And that was that.”

Helpful Report

Posted 10 months ago

“Very hard to contact”

Helpful Report

Posted 10 months ago

“Got house insurance renewal last year 200.98 this year want £307.03 for same cover how can they justify 50% increase told them wont be renewing found another company 235.64 same cover there loss”

Helpful Report

Posted 10 months ago

“The price shot up by £100. Looked on Internet and found same coverage from many companies for the £100 less. Trying to contact one call was a nightmare. 45 minutes waiting on phone. Also tried the portal system. That said not available. Impression is they hope you hang up and pay. When phone eventually answered I was told they could possibly get me a cheaper one. If that's the case why not tell you that when sending renewal out. I know other people who had same problem .”

Helpful Report

Posted 10 months ago

“Thanks for SM2 for being so helpful, other services are bad”

Helpful Report

Posted 10 months ago

“The customer Portal may work well for 95% of customers but for the remaining non tech minded there should be another way to contact you and speak to a human being ( other than making a claim) Maybe you should rename yourselves No On Can Call insurance”

Helpful Report

Posted 10 months ago

“Your telephone when I rang it would be free if I changed my address in line then when I went online it was not free”

Helpful Report

Posted 10 months ago

“I appreciate how One Call responded to my concerns and ensured that we were happy with our policy - which we are - especially the cost which was much less than our previous insurer offered”

Helpful Report

Posted 10 months ago

“Not very good, document not there where it should be .”

Helpful Report

Posted 10 months ago

“Renewed and put it on my portal without correspondence Took payment into pending without correspondence No one to one conversation Impossible to find a phone number other than for accident claims. Eventually found messaging with someone who was very helpful”

Helpful Report

Posted 10 months ago

“I like one call insurance have been with you few years now but I am not happy that I have had to pay a fee as I bought new car I didn’t leave one call insurance I just swooped to the house hold one where my husband is and was a lot cheaper as you put mine up to £70 per month on my new car but on the one call house hold one where all cars under same address I got it for £37 so it was a no brainer .”

Helpful Report

Posted 10 months ago

“Great for three years, without a claim, then there price for cover on home insurance double. Very disappointing.”

Helpful Report

Posted 10 months ago

“I have had a policy with One Call for a while but I was a bit unhappy with the additional payment I had to pay for changing my vehicle, and when I asked about cancelling the policy I was told there would be no refund even though I have only had my policy for 4 months. I felt I had no option but to pay the additional payment rather than going with another much cheaper company as I would be out of pocket in the long run. I can not fault the Operator RA5 as he was very helpful and did try to get me a better price for the new policy.”

Helpful Report

Posted 10 months ago

“Terrible, never finalized new quote, I need you to call me asap.”

Helpful Report

Posted 10 months ago

“It's near impossible to speak to someone if you have a query, you can only use the portal. There is no chat at weekends when you have time to get things sorted and difficult in the week to get anything done as they always have to go talk to the provider. I changed my car and had 6 weeks left on my policy, i couldn't change the car details on the portal so i got charge nearly £70 to do this and then increased my monthly mileage rate from 8.5p to 12.5p. Absolute con will never use again.”

Helpful Report

Posted 11 months ago

“When chatting online, you cannot tell whether the person is there.”

Helpful Report

Posted 11 months ago

One Call Insurance is rated 4.6 based on 380,060 reviews