This is day one of my new motor policy which is starting at midnight. The web site advised I need to let them know about the quick start, via chat system. I didn't have to wait long, but they immediately went into "upsell" to try and get me to buy a load of extras. Do we have to copy America on everything? I hate upsell, so loses a star for that. Went to the document portal and checked the communication preferences and everything was pre-ticked as yes, which is unlawful under GDPR / PECR regulations. Knock off another two stars for not following the law. Not a good start. Not a good impression. Might still cancel under the 14 day cooling off period because this relationship feels trashy.