One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 397,668 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 397,668 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Making things more complicated than needed I purchased the car insurance policy. A week or so later I got a message saying I urgently needed to give my license check code. The only way to do this was using live chat. Live chat was closed. I waited until the next day. I gave the check code and was told they needed license number. I then had to message back with both details. This whole process took hours of my time. Why can’t I put it in the portal? Why did the urgent email not say you need license number as well as check code. Stressful and awful experience”

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Posted 1 month ago

“Not at all happy, with 6 months left to run and no refund. No not happy.”

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Posted 1 month ago

“Not customer friendly, telephone conversation with operator painful!!!”

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Posted 1 month ago

“Tom Didcock provided me with 1st class service, I was delighted. Thank you very much”

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Posted 1 month ago

“Frustrated”

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Posted 1 month ago

“Policy is well priced when you are looking for a no frills policy, however if you have to cancel during the policy term look out for extortionate charges. I cancelled mine after 7 months as the car was sold, the cost was nearly 4 months premium. I have never had such high charges before when I have had to cancel before and I would now be very wary of using them again.”

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Posted 1 month ago

“It is virtually impossible to get in touch with one call. The portal is useless. Chat line no help either. What happened to phone calls and talking to humans.”

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Posted 1 month ago

“Very difficult to access”

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Posted 1 month ago

“AR6,,, After 90 minutes of waiting, which wasn’t AR6 fault, I finally got to chat to her, All I asked was for the change of vehicle owner ship, this has taken, 35 minutes, Other additions was asked about, but all I asked for was change of vehicle ownership,”

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Posted 1 month ago

“Spent over two hours on a live chat, spoke to 3 different people, all to add my daughter to my car insurance policy. Such a bad experience. Also thought this may be a slightly cheaper and easier way to insure. Didn’t mind the £105 it would cost me, but putting the mileage cost up by a half is ridiculous. She would probably only have driven it half a dozen times!!”

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Posted 1 month ago

“Tried for almost an hour to renew and finished up having to phone. I had to say no when asked if I wanted to renew just to be able to talk to an adviser, RM1, who was extremely helpful and thankfully sorted this out. This guy has the patience of a saint and was very understanding and patient, a good guy.”

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Posted 1 month ago

“unable to speak to an agent about my Pay As You Drive issue. hat to go through live chat which took over 2 hours”

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Posted 1 month ago

“Extremley difficult to contact and even to log into portla. Cannot talk to anyone. Will seriously think about changing when contract is up”

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Posted 1 month ago

“Tried to use the portal to update my insurance however prevented from completing due to the choice made for one question. Used chat which I was advised I’d be charged for, spent the best part of 30 mins on chat for something that could have taken 10minutes speaking to someone. Interestingly I was charged an additional premium for something that I’ve previously been refunded money for with a different company and the operator tried to sell me more and questioned my decision when I declined. Second time I’ve tried to contact this company and find them unhelpful. Will not recommend or use again.”

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Posted 1 month ago

“Charged me £42 for having to talk to them on the phone when their software was not capable of being transferred on to my new bike on the same day. Other than that the staff member I dealt with made a great effort to get me insured on my new bike. It was very much sorted at the last minute or I would have had to get a cab home and leave my new bike with the dealer.”

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Posted 1 month ago

“Responses seemed slow, then I lost all contact. So I do not know if my change went through or not”

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Posted 1 month ago

“A long wait to chat and then had to be transferred to another chat. All the information had to be repeated. I was advised to disconnect the inactive tracker, reconnect it, then go for a drive, which I did. When I returned the live chat had been terminated and I had to start all over again, joing another live chat queue of 13. The problem is still not resolved as I now have to wait 24 hours to see if it is working or not. What a frustrating experience all round.”

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Posted 1 month ago

“customer service not at all helpfull”

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Posted 2 months ago

“Was helped by BB5. Absolutely excellent customer service provided.”

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Posted 2 months ago

“I tried to arrange for an additional driver (my 20 yo daughter) to be put onto my current motor policy, only as a temporary situation. Doing this online via the portal did not look very promising, so I tried the chat option to get some human assistance. After yet again putting in the info asked for , and a longish wait in the virtual queue, I finally was able to ask the question. Answer: Sorry, we can't/don't do that. No explanation as to why. But given a link to a different insurer, who may be able to help. Turns out this is just a different part of One Call.... After yet another session of the same info input, I got to the point where a quote was going to be provided. Only to be informed that, on reflection, the duration of the cover needed (10 days) was not going to be acceptable, but that perhaps 3 days of cover could be possible. Well, that also couldn't, it turned out. Now was offered the option of a 1 day cover, which I tentatively accepted -just to see the price- , not because the offer was any good to me and my daughter... That price was the princely sum of £54... I logged out....”

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Posted 2 months ago

One Call Insurance is rated 4.6 based on 397,668 reviews