One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 391,460 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 391,460 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 16th July 2025

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible and slow online chat, took over 30 minutes just go change my vehicle. The app wouldn't allow me then I was held for over 30 minutes to keep getting told their working on it clearly Sat watching tv wasting my time. It should have been a 2 minutes job not over 30 minutes”

Helpful Report

Posted 1 month ago

“The price is competitive. However, on switching to One Call I was unable to disable the automatic renewal option (which I hadn’t chosen). I have had to spend 30 minutes on a call with an agent trying to do this. They have made it very difficult to do. Because of this, I won’t be renewing with them, even if they’re competitively priced. Thank you”

Helpful Report

Posted 1 month ago

“Very slow to answer chat and costs a lot to make an amendment Didn't seem very helpful”

Helpful Report

Posted 1 month ago

“I think your Administration cost are exorbitant.”

Helpful Report

Posted 1 month ago

“found the lady very helpfull”

Helpful Report

Posted 1 month ago

“LD7 was a great adviser over the chat stream 10/10 other wise not a provider for me , pity This insurance provider does not have a dedicated telephone number. I for one am Willing to pay more for a good customer Telephone service so one call is not for me Even thought the advisor was very knowledgeable. Also be aware of any changes to your policy even a simple payment date change comes with A £55.00 Sting in the tall 😳😳😳”

Helpful Report

Posted 1 month ago

“Fab service”

Helpful Report

Posted 1 month ago

“Paige PB1 gave very good customer service. I got a quote I wasn’t expecting for my home insurance. Thanks Paige”

Helpful Report

Posted 1 month ago

“very difficult to speak with someone direct and always try to get you to use web chat”

Helpful Report

Posted 2 months ago

“Long online wait to cancel,the policy... Screen then froze so still unsure of cancelled properly In future would only use a company with telephone contact”

Helpful Report

Posted 2 months ago

“Several attempts to “chat”. Gave up as wait was too long. Eventually stuck it out and after approximately an hour between the wait and the “chat” came away with nearly £70 fees.i understand the upsell culture, but didn’t like feeling pressured. Thinking I will shop around when renewal comes.”

Helpful Report

Posted 2 months ago

“Nothing wrong with your car insurance but to cancel my car insurance policy was an absolute joke. Forty minutes of typing back&forth waiting for you to type back. I can now see on my portal that policy has been cancelled but i' m completely unaware if I'm entitled to a partial refund even though I typed this question twice.”

Helpful Report

Posted 2 months ago

“Reference KT 1 I spoke to Keira Tombs today. I originally phoned and requested a call back. This was received within 5 minutes from Keira. She was pleasant and helpful and carried out my request for a change to my cover and answered my questions in a clear and concise manner.”

Helpful Report

Posted 2 months ago

“VH3 was very helpful and efficient. Was not pushy and listened. Thanks”

Helpful Report

Posted 2 months ago

“The time to get to chat with MS2 was too long.”

Helpful Report

Posted 2 months ago

“They didn’t. Tried to get a renewal quote around 28 days before my insurance ran out. Online didn’t allow me to nor did it let me talking online Then sent me a renewal letter at zero cost Did chat online who said they will send me a quote but still waiting for it Of course their rules say can only do 21 days before it expires Needed to do it early as going abroad. So not very customer friendly Have had to go elsewhere to get my car insurance”

Helpful Report

Posted 2 months ago

“Poor - website won't allow me to select window screen - lax attitude on the phone call. Unimpressed”

Helpful Report

Posted 2 months ago

“The website wouldn’t work for my renewal and I had to call customer services. SR8 was very helpful with changing my bike insurance over, however the extortionate admin fees from one call have ensured I won’t be renewing my policy again with this company.”

Helpful Report

Posted 2 months ago

“Call was ok but came out more expensive”

Helpful Report

Posted 2 months ago

“Look i think you charging £15 for a missed direct debit is so wrong.people are going through a difficult times.i will be looking for different insurance companies in August when my insurance is up for renewal”

Helpful Report

Posted 2 months ago

One Call Insurance is rated 4.6 based on 391,460 reviews