One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,000 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have asked for paper copy of documents on three occasions, told twice by live chat staff they were/ would shortly be, in the post. Not good enough, people in my age group do not trust in digital documents, prefer to have documents to hand, they do not break down, get stolen, or need charging.”

Helpful Report

Posted 1 month ago

“Need a quote for a new car wasnt available took out temporary one until you get in touch with me”

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Posted 1 month ago

“Cannot register due to password problem”

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Posted 1 month ago

“Very slow LW7 not quick at responding, cancelling or calculating the payments. Took 30 mins to cancel my policy”

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Posted 1 month ago

“Auto renew is a ripoff and you know it.”

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Posted 1 month ago

“Molly was very helpful and patient with this morning’s call. She researched the new car and steered me in the right direction throughout. Thank you Molly very much for your help in rearranging the insurance for the new car Gary Scott”

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Posted 1 month ago

“I've had 2 shots at trying to get a quote 1 via chat, the other via the portal. Both attempts have failed, hence my 2* rating of ur service. May renewal is May 14. Getting this quote, or not, could affect whether or not I renew. As ur portal wasn't able to handle the quote I expect to be able to get it done without incurring the £20+ extra fee. We shall see what happens when I receive the requested quotation.”

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Posted 1 month ago

“Don’t want to write a book but there are a few things I wasn’t happy with. Accessing the portal was a problem as it didn’t recognise my password and I had to change it which was not without problems. (Annoyed that you have to write not only yous email and password but they ask for your date of birth every time you log in, and it needs to be 00/00/0000.) The premium for last year was not that competitive but the renewal for this year was higher, even though I know that premiums are reducing,(according to Martin Lewis). On the good side, I didn’t have to wait in along queue when I called and got a nice young man called RM 2 tried his best to improve the renewal offer but was still way too high compared with comparable online quotes. Suffice to say I won’t miss them, and I saved £140 on the price they quoted me.”

Helpful Report

Posted 1 month ago

“Took out and paid for my new Motorcycle Insurance on Monday 17th March. Had some dificulty validating my account, but that could have been my fault. No documents had been attached to my account or emailed over by Thursday 20th. Went online for a web chat.I was asked had I paid? Gave them the payment reference details. Recived a message saying that the payment details had been sent to the validation team for checks, which could take 30 mins and not to use the vehicle until I had comformation that the policy was live! Good job I actually don't need the policy to be live until Saturday 22nd! Incredibly slow process. The main thing Gabriel GG1 really seemed most interested in was wining a competition for the best advisor. She may well be, and she did resolve the problem, but this was not a good start on behalf of One Call.”

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Posted 1 month ago

“RM2 very helpfully sorted out my query.”

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Posted 1 month ago

“Hi as a 61 year old the portal is very complicated So next time my insurance is do I’m going to insure with a local independent one. As I have been charged six weeks later for a Mistake what I can not remember doing at all, But it’s there ward against mine, they are cleaver Than me so there is no point trying to do anything about it. HG1 was very understanding and understanding Tried her best to help me.”

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Posted 1 month ago

“Your website quote page does not let you click down to complete entry - the reviews are in the way.... awful.”

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Posted 1 month ago

“Very Happy with the agent EK4 as he did try. But I got in contact before where I wanted to add my partner. They quoted me an exorbitant amount so I cancelled the policy. He did try but couldn't match the quote I had been given elsewhere”

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Posted 1 month ago

“The last agent I spoke to was so very helpful and couldn't help us any more than she did. Excellent service. The reason for the two stars was the last two (might have been three) agents were really not helpful at all and actually got very defensive when we were just trying to get to the bottom of the situation we were dealing with. We declined theit renewal quote as found other insurance at less than half their new HUGELY inflated quote.Much happier to be shot of them in short.”

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Posted 1 month ago

“To send a notice of cancellation when all you need are new bank details is unnecessarily aggressive.”

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Posted 2 months ago

“Just to let you know I had a lovely adviser today Natasha NK3 who helped me as my Direct Debit had been cancelled in error and she sorted this all for me today and also helped with cover on my excess to provide cover. Thanks again for the lovely service Natasha x😘”

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Posted 2 months ago

“Used the online chat service to confirm payment of final premium on policy. The agent I spoke to (Faye) seemed unenthusiastic to assist with my query, writing one word answers and words such as yeah instead of yes. Unprofessional, unhelpful and poor customer service.”

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Posted 2 months ago

“JW5 at One Call was a great help. They're OK as insurance companies go. However their Fat Cat bosses are raking it in and don't care about those of us struggling to cope in this financial situation.”

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Posted 2 months ago

“Could not sign in to my account the customer service was brilliant managed to sort out my problems in the quickest time the person who helped was OC3 Oliver c thankyou”

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Posted 2 months ago

“My husband and I are in our late 70’s and found it really stressful doing online chats, all together it took 2 hrs to finally transfer our current vehicle insurance to the one we are purchasing on Friday. During the first online chat I was suddenly told the chat was ending and we had to start again from beginning including queuing!! Very poor service!”

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Posted 2 months ago

One Call Insurance is rated 4.6 based on 380,000 reviews