When I eventually managed to get through to the right person (TM7) they sorted my query quickly and efficiently. However, I called initially last week and was told I needed to call a different number, this I did and asked for a call back. I never received one. Today I called and was told I needed to call a different number, this I did. After waiting on the phone for 45 minutes I asked for a call back which I received and was told I needed to call the premium line. This I did. I was also told that my call would be answered quickly and if it wasn’t answered within 4 minutes then I would be paid £1 per minute over that time. I waited over 6 minutes and then requested a call back which eventually came. Then my query was resolved.