first of all on chatting with agent LB3 she was very helpful and would give her top marks for her service provided , the reason i have given a 2 star is due to the fact that I have been trying to change my car on my policy since 12pm today until 7pm tonight after 7 calls made today and 2 emails sent and promised call back by agent Esmond, i then chase this up at 17.20 to be told by agent Jasmin JM6 that sorry we cant help you as close at 5.30 and Esmond would call me in the morning , I advised that i could not leave this until the morning as this would mean my new car would be uninsured , still was told cant help go to portal , I explained that i was not confident in using this and was told nothing she could do after speaking to a manger , so not the best service provided in this instance . I look forward to your reply to the complaint I have logged with agent JM6