Making things more complicated than needed I purchased the car insurance policy. A week or so later I got a message saying I urgently needed to give my license check code. The only way to do this was using live chat. Live chat was closed. I waited until the next day. I gave the check code and was told they needed license number. I then had to message back with both details. This whole process took hours of my time. Why can’t I put it in the portal? Why did the urgent email not say you need license number as well as check code. Stressful and awful experience