When I received my substantially increased quote I researched on a comparison website and found a lower quote. I spent ages hanging on the phone, being reminded periodically by a somewhat strident woman that agents were busy supporting other customers - although it was probably not intended the inference was that the other customers were much more important than me. I then tried live chat, which told me my position in the queue. When I was connected and outlined my query I very quickly received a quote that was only pennies more than the comparison quote. I accepted the revised quote and was asked for immediate payment although the renewal date is 3rd Sept and payment would normally be taken up to 5 days preceding that. I am not mentioning the agent as I am sure this is not their fault. Please reconsider your recorded message and make it clear that if a revised quote is offered that payment will be required immediately.