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One Call Insurance Reviews

4.6 Rating 332,294 Reviews

91 %

of reviewers recommend One Call Insurance

Company Reviews

4.6

Based on 332,294 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 4th April 2024

One Call Insurance 5 star review on 24th March 2024

One Call Insurance 5 star review on 8th March 2024

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One Call Insurance 5 star review on 5th March 2024

One Call Insurance 5 star review on 3rd March 2024

One Call Insurance 5 star review on 8th February 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Agent HMB was very good but I would not recommend One Call Insurance. Not only have their premiums increased by a huge amount in the last year. but it's now no longer possible to speak to anyone on the phone as the phone lines seem to have been closed. The live chat often doesn't work or has a long wait.”

Posted 1 month ago

“I took out a policy with One Call but when the documents arrived there were a number of incorrect pieces of information on my statement of fact. I contacted the cusotmer services team who made ammendments to the policy for me. Sadly they did not get amend it correctly so i had to contact again the next day. The amendments then cost me another £23 as they stated they were changes!!! they were not changes they were incorrect. I do have One Call insurance on my wifes car but i will not use them again for either in the furture.”

Posted 1 month ago

“Not helpful at all”

Posted 1 month ago

“1 hour I was on phone it’s joke. All wanted was to talk to some one . To change my insurance over to a new car . Never again. I shall be looking elsewhere.”

Posted 1 month ago

“It nearly an hour of my time to go through the process using the chat line . I feel everything could have been sorted out in far less time if I could talk to an operator.”

Posted 1 month ago

“Shanice on Live Chat was very professional and helpful 👏 Although One Call as a company don’t allow phone calls to change vehicles , normal insurance matters??? So it’s just bad service, it has taken me 3 hours over 3 different days to change a vehicle on the policy, then charge me a large admin’ fee to do so! it’s about 10 minutes with other insurance company’s and doesn’t cost anything unless the new vehicle is more valuable than the last obviously.”

Posted 1 month ago

“Not great customer services, it like there doing you a favour and I'm not sure if some of the info they give is true.”

Posted 1 month ago

“the call today was okay, a tad slow to respond. But I am leaving One call because of the lack of Customer interface.... I prefer to pick up the phone and speak to people”

Posted 1 month ago

“After failing me with my car insurance by auto renewing without authorisation Adam T was able to cancel auto renew for my bike insurance via the portal chat so saved the 0 star rating”

Posted 1 month ago

“LD7 was very good but I would not recommend using One Call Insurance as an insurance provider. It is incredibly difficult to speak to someone who is able to help. My claim has been shifted to 3 different outsourced companies, my vehicle written off in a non fault accident - it took 3+ hours to recover from the scene, waiting in the ice cold, and it was then moved all over the country with little help in returning my personal effects. The only option to speak to an agent with One Call Insurance is to use a live chat function which can only accessed via an obscure link in the FAQs on the portal. The live chat is not accessible by phone, only by computer in my experience. I am so frustrated with dealing with One Call Insurance because they continue to URGENTLY request documents but give no information about what documents are required and threaten to cancel my insurance if I do not take action. It is not worth the so called “savings” if this is a cheaper option you are considering. In the end, it took 8 stressful weeks to settle a claim where another driver crashed into me. I am grateful for the cover, but I think the company should invest the money that the customers pay yearly in employing more people to help the customers who are paying for the service!!!”

Posted 1 month ago

“Would not give me quote on 2nd car.”

Posted 1 month ago

“It took 1 hour and 56 minutes to get to get my renewal quote due to be bounced departments 4 times and cut off by the first person. Asked to speak to senior staff to give feedback 3 times but staff didn’t seem interested in doing that.”

Posted 1 month ago

“Don't like doing things online prefer to speak to someone also trying to make payment but won't let me on the link that you sent”

Posted 1 month ago

“Not impressed with my chat today on 02/03/24. Very poor customer service from the operator. Platinum customer and never got an answer to my questions.”

Posted 1 month ago

“Could nt access my portal and took hours to speak on chat”

Posted 2 months ago

“Line long waiting hours on the phone”

Posted 2 months ago

“AT7 very helpful though why it costs £59.99 to cancel a policy I don't know?”

Posted 2 months ago

“Cancellation fees are a absolute rip off . Customer service is good that's about all I can say”

Posted 2 months ago

“Very pleased with live chat and everything was sorted with Joshua JH7, but I would much rather speak to somebody in person, as i'm sure it would be alot quicker. Live chat took approx 1.5 hours!! to get sorted.”

Posted 2 months ago

“I would prefer to speak to a person rather than a chat link. I called the number advertised and the line was closed. It was within the working hours stated.”

Posted 2 months ago

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One Call Insurance is rated 4.6 based on 332,294 reviews