One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,003 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,003 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“customer service not at all helpfull”

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Posted 2 months ago

“Was helped by BB5. Absolutely excellent customer service provided.”

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Posted 2 months ago

“I tried to arrange for an additional driver (my 20 yo daughter) to be put onto my current motor policy, only as a temporary situation. Doing this online via the portal did not look very promising, so I tried the chat option to get some human assistance. After yet again putting in the info asked for , and a longish wait in the virtual queue, I finally was able to ask the question. Answer: Sorry, we can't/don't do that. No explanation as to why. But given a link to a different insurer, who may be able to help. Turns out this is just a different part of One Call.... After yet another session of the same info input, I got to the point where a quote was going to be provided. Only to be informed that, on reflection, the duration of the cover needed (10 days) was not going to be acceptable, but that perhaps 3 days of cover could be possible. Well, that also couldn't, it turned out. Now was offered the option of a 1 day cover, which I tentatively accepted -just to see the price- , not because the offer was any good to me and my daughter... That price was the princely sum of £54... I logged out....”

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Posted 2 months ago

“You end my chat before I could make a decision on what I wanted to do now I've got to do all this again”

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Posted 2 months ago

“It wasn’t clear whether it best to cancel my insurance as I’ve sold my car or to keep it running until I purchase my new one and amend it . I also needed to know whether the car i possibly will purchase will be cost more to insure and the answer isn’t clear. Unfortunately at 5pm phone line close which wasn’t helpful.”

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Posted 2 months ago

“I asked for my policy to be posted to me as my printer wasn’t working .As yet I have not received this or my breakdown policy I would appreciate if you could arrange this .”

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Posted 2 months ago

“I had an extremely long renewal process to add a named driver and thinking this was an annual policy i am surprised to see that the certificate runs for 1 month, not one year. This would be understandable if i had been advised of this at the time, but i can see i will have to do this all over again next month.”

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Posted 2 months ago

“Refused to add named driver for a temporary period. Simply not acceptable. And you’ve sent me the wrong survey. It was car insurance and operative Tm1 did his best”

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Posted 2 months ago

“You weren’t able to help with my request .. very disappointing”

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Posted 2 months ago

“it over a week for you to complete my request with promises to ring me never happened on 4 occasions but the lady who finally carried out my request wasbrillant”

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Posted 2 months ago

“All went well with phone call, but after a week l am still awaiting my policy number,details and contact numbers should anything happen ?”

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Posted 2 months ago

“Wait too long. Response between text too slow”

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Posted 2 months ago

“Terrible and slow online chat, took over 30 minutes just go change my vehicle. The app wouldn't allow me then I was held for over 30 minutes to keep getting told their working on it clearly Sat watching tv wasting my time. It should have been a 2 minutes job not over 30 minutes”

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Posted 3 months ago

“The price is competitive. However, on switching to One Call I was unable to disable the automatic renewal option (which I hadn’t chosen). I have had to spend 30 minutes on a call with an agent trying to do this. They have made it very difficult to do. Because of this, I won’t be renewing with them, even if they’re competitively priced. Thank you”

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Posted 3 months ago

“Very slow to answer chat and costs a lot to make an amendment Didn't seem very helpful”

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Posted 3 months ago

“I think your Administration cost are exorbitant.”

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Posted 3 months ago

“found the lady very helpfull”

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Posted 3 months ago

“LD7 was a great adviser over the chat stream 10/10 other wise not a provider for me , pity This insurance provider does not have a dedicated telephone number. I for one am Willing to pay more for a good customer Telephone service so one call is not for me Even thought the advisor was very knowledgeable. Also be aware of any changes to your policy even a simple payment date change comes with A £55.00 Sting in the tall 😳😳😳”

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Posted 3 months ago

“Fab service”

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Posted 3 months ago

“Paige PB1 gave very good customer service. I got a quote I wasn’t expecting for my home insurance. Thanks Paige”

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Posted 3 months ago

One Call Insurance is rated 4.6 based on 398,003 reviews