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One Call Insurance Reviews

4.6 Rating 379,999 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 379,999 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
97%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous
Verified Buyer
“seamless efficient change of vehichle with AM4 pleasure to deal with”
Helpful Report
Posted 2 months ago
Jackie Buckle
Verified Buyer
“Very helpful chat but the changes on my insurance are not reflected on my certificate and I find the whole process exasperating”
Helpful Report
Posted 2 months ago
Trevor Bampton
Verified Buyer
“Tried to find out why monthly card payment failred. Could only tell me 'there was an issue'.”
Helpful Report
Posted 2 months ago
Anne Hughes
Verified Buyer
“Felt the live chat was mainly there to sell me further policies rather than dealing with my request to simply add a driver! The same questions were asked as those I’d already filled out on the online form . However this was difficult too as it took several attempts to get to the end . Furthermore adding a driver which was far from easy also turned out to be very expensive”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“for me is bad the system to atender customers and is very expencive insurance .”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“Trying for 2nd motor bike policy!! Would not take me on.πŸ˜™πŸ˜™PeterπŸ‘ŽπŸ‘Ž”
Helpful Report
Posted 3 months ago
Wendy Emery
Unverified Reviewer
“There is no phone number to speak to the company or any agent. I somehow managed to get on live chat 2 weeks ago to ask for my car policy documents to be printed out and sent to me, explaining why and was assured by the live chat agent that they would send them but to date I have received nothing so I am left feeling anxious and suspicious that my policy exists……. Can you help me?”
Helpful Report
Posted 3 months ago
Anita Arch
Verified Buyer
“I made 3 attempts to "talk" to One Call today. The first two attempts were closed by One Call before I even got to "speak" to someone, on both occasions I had started in the queue at about position 23/24 & the chat was closed when I got to position 3! On my third attempt I did manage to "speak" to someone. One word answers were provided by her. Why on earth do you insist on only this method of "communication" for existing policy holders?”
Helpful Report
Posted 3 months ago
Nigel Curtis
Verified Buyer
“Much too much Jargon it took me an Jr to swap my car policy to a truck ...social only ..the preambles done my head in ..I put the phone down!”
Helpful Report
Posted 3 months ago
Kiros
Unverified Reviewer
“Very frustrating, tried to call but no success. The no. For one call insurance is not taking me anywhere. πŸ˜””
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“KS8 I wanted to cancel my policy and it took way too long to do and the hoops I had to jump through with KS8 trying to talk me out of cancelling. It's put me off using One Call ever again”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“Tyler (TW9) While friendly it seems didn't actually fully do what was asked. He didn't add protected no claims and I only found out because I asked for the quote to be sent to me instead of pushing ahead and paying there and then! I don't think it was malicious however it was clearly an oversight.”
Helpful Report
Posted 3 months ago
Ken
Unverified Reviewer
“I’m incredibly grateful to Benito Gabriel and his team for their exceptional work in helping me recover my funds from a scam platform. Their expertise and commitment were evident throughout the entire process, and they handled everything with the utmost professionalism. Thanks to their efforts, I got back every penny I had lost. I highly recommend their services to anyone in need of assistance with financial recovery! π„π¦πšπ’π₯..ππžπ§π’π­π¨π πšπ›π«π’πžπ₯πŸ’πŸ’πŸ—@𝐠𝐦𝐚𝐒π₯.𝐜𝐨𝐦 π–π‘πšπ­π¬π€π©π© β€”- +𝟏 (πŸ“πŸŽπŸ“) πŸ’πŸŽπŸ-πŸŽπŸ•πŸπŸ’”
Helpful Report
Posted 3 months ago
Lindsay Bentley
Unverified Reviewer
“The customer service representative did help me with my enquiry- however was very patronising and made me feel intimidated and insisted I owed them money still (when I had proof that I didn’t) shame because before that I was happy!”
Helpful Report
Posted 3 months ago
David
Unverified Reviewer
“Outstanding Service Benito Gabriel and his team were truly lifesavers when it came to recovering my money from a scam platform. Their professionalism and dedication were clear from the start. They guided me through the entire process, keeping me informed at every step. Thanks to their expertise, I was able to get my funds back. Highly recommend their services! π„π¦πšπ’π₯ β€”ππžπ§π’π­π¨π πšπ›π«π’πžπ₯πŸ’πŸ’πŸ—@𝐠𝐦𝐚𝐒π₯.𝐜𝐨𝐦 π–π‘πšπ­π¬π€π©π© β€”- +𝟏 (πŸ“πŸŽπŸ“) πŸ’πŸŽπŸ-πŸŽπŸ•πŸπŸ’”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“Was initially advised I couldn't continue with my current policy as insurer wouldn't cover my new car. Ridiculous cost to cancel policy and was then able to cover new car with existing insurancer. Very confusing.”
Helpful Report
Posted 3 months ago
Annette Drake
Verified Buyer
“Couldn’t speak to anyone and trying to use customer portal kept going down”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“Yesterday spent over 3hours trying to connect with you phone number does not work,live chat cancelled twice.but today with help of β€œKB2” everything seems to have worked out so she deserves 4 stars”
Helpful Report
Posted 3 months ago
Susan Wood
Verified Buyer
“Said would be emailing a means of logging in. Nothing sent”
Helpful Report
Posted 3 months ago
Martin Spurling
Verified Buyer
“Also taken charges. I don't if I use them in the future.”
Helpful Report
Posted 3 months ago
One Call Insurance is rated 4.6 based on 379,999 reviews
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