One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 391,487 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 391,487 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 16th July 2025

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I changed my car . My insurance went from £200 to £640 a year !!!! I thought I’d look on the internet £285 with Churchill for the same cover - WHY ???? I’ve also got a £79 bill to leave the company The help line was so slow texting . It took me 12 minutes to just get through basic security”

Helpful Report

Posted 2 months ago

“Leah and Engin K have been helpful and reassuring when in contact. However the processes of the company have caused me quite a lot of stress. I thought after Day 2 that the policy was completed. Then Day 2 I received a message that the policy was not completed . It then transpired that you didn’t have my car registration number. Not sure how this happened as initially I was messaged that the policy was completed. Today- day 4 I received a message that the policy was not completed with a link to contact you. I clicked on the link but it said page not found. This morning after live chat you have confirmed that the policy is up and running. Not sure what is happening with your company but this has all been very stressful”

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Posted 3 months ago

“Spoke to user name KT1 re home insurance quote. Very helpful and pleasant in renewing our insurance”

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Posted 3 months ago

“I was scammed on my bank account. The bank tried to set up a new account. She was unable to transfer my dd. Unknown to me 3 payments had gone through without my knowledge. 1 council bill sorted as soon as I knew. Water got paid but one call. No sympathy, charged me £15. Then while I was on-line (because you can't phone) they told me I wasn't covered for legal fees then I wasn't covered for burst pipes. Extra. Then they had the cheek to ask for good scores on this review. Won't be using them again. They don't value existing customers. And since when did everything become an add on.”

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Posted 3 months ago

“I have just cancelled my insurance (have sold my car) - the 'chat' process was laborious, took far too long and despite asking for (and being told I would get it) my no claims proof, I have not received anything. It seems impossible to contact One Call other than through the 'Chat line' where there is invariable a queue for an agent.”

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Posted 3 months ago

“Call handler was helpful but made an error that meant they tried to charge me an extra £260. Quickly revivified and did everything else to help me.”

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Posted 3 months ago

“EK4 did a good job. Your portal is rubbish and difficult to use although the online chat was helpful and quick. On the whole I would not recommend One Call I still want to talk to a person on the phone and receive paperwork in the post. Not everyone has the skills or wants to do everything online. I have happily paid more to go elsewhere.”

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Posted 3 months ago

“Very quick and helpful agent - who dealt with my questions swiftly”

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Posted 3 months ago

“Charges made on people's insurance changes not good”

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Posted 3 months ago

“KB2 Seemed more interested in asking me to leave positive feedback”

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Posted 3 months ago

“So frustrating, not possible to telephone to discuss whether I could obtain insurance/add driver for a temporary visitor. Online query was impossible as sent around in circles and spent too many hours before being told they did not provide this. Online is fine for non-complex queries but is not suitable for complex. Now looking for an insurer who has proper costomer service via telephone prior to renewing my policy in May.”

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Posted 3 months ago

“Customer servicer was good but overpriced. No loyalty to returning customers. Competitors much better.”

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Posted 3 months ago

“All conversations through a bot. Each response takes 1 minute, and they can’t deviate through their flow process, so you can’t even speed it up. Very frustating!”

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Posted 3 months ago

“Have asked for paper copy of documents on three occasions, told twice by live chat staff they were/ would shortly be, in the post. Not good enough, people in my age group do not trust in digital documents, prefer to have documents to hand, they do not break down, get stolen, or need charging.”

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Posted 3 months ago

“Need a quote for a new car wasnt available took out temporary one until you get in touch with me”

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Posted 3 months ago

“Cannot register due to password problem”

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Posted 3 months ago

“Very slow LW7 not quick at responding, cancelling or calculating the payments. Took 30 mins to cancel my policy”

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Posted 3 months ago

“Auto renew is a ripoff and you know it.”

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Posted 3 months ago

“Molly was very helpful and patient with this morning’s call. She researched the new car and steered me in the right direction throughout. Thank you Molly very much for your help in rearranging the insurance for the new car Gary Scott”

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Posted 3 months ago

“I've had 2 shots at trying to get a quote 1 via chat, the other via the portal. Both attempts have failed, hence my 2* rating of ur service. May renewal is May 14. Getting this quote, or not, could affect whether or not I renew. As ur portal wasn't able to handle the quote I expect to be able to get it done without incurring the £20+ extra fee. We shall see what happens when I receive the requested quotation.”

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Posted 3 months ago

One Call Insurance is rated 4.6 based on 391,487 reviews