One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,057 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,057 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To transfer a NCD to another policy, both of which were with yourselves, took over an hour on the live chat. Whilst the assistants were helpful (I was transferred 3 times) it was too long and was laborious. A phone call would have sorted it much quicker. I tried at first to phone but could not get through!”

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Posted 8 months ago

“Your site would not accept our numberplate. Got disconnected on the phone and had to call claims to get a tel no. They eventually returned my call but couldn't give me a quote. Not impressed at all. Most of my morning wasted!!”

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Posted 8 months ago

“Human error caused my credit card to be charged unnecessarily and without any prior notice. A contents claim was cancelled and my account was not updated. JC3 was very helpful in explaining what I needed to do to get back a refund.”

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Posted 8 months ago

“Waste of time, I can't up date my number plate on the portal, can't ring to do it either, had to speak to a human on the portal,waste of time that was, have to do another quote which will probably be for a year and I only wanted to put the original plate back on, such hard work just for a number change”

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Posted 8 months ago

“Getting through to the chat took ages. I tried to cancel my policy, and they offered me a derisory refund on my policy, after only 2 months into the contract. Not impressed”

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Posted 8 months ago

“If i had realised just convoluted the communications process is i would have stayed with my previous insurer”

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Posted 8 months ago

“Good insurance but impossible to actually talk to someone”

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Posted 8 months ago

“I was unable to change my vehicle insurance the portal as the new car was not going to be registered until I picked it up. The portal advised me to contact one call, I could find no phone number to do this instead I was offered live txt. When I applied for live txt I was number 34 in the queue!! When I did get through it took an hour back and forth to complete. Very frustrating.”

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Posted 8 months ago

“being on-line is not a good start> good customer services shoulkd mean that customer can talk to company direct. In my case the proper documents were not loaded and the procedure is not really explained. Very confusing.”

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Posted 8 months ago

“While I'm happy with the quote and the cover listed on the quote, I found it incredibly annoying to have to select yes or no to questions about cover, AFTER I had accepted the policy. Now I don't know if I'm covered or not for items I had already selected ! The process is not clear. You need to sort that out and make it consumer friendly.”

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Posted 8 months ago

“poor that i could not change policy cover 3 days previous”

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Posted 8 months ago

“Nightmare from start to finish.”

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Posted 8 months ago

“Absolutely rubbish, never dealt with a useless company when trying to setting up a policy. Follow their instructions but still said it wasn't right. Never had to go through the process with any other insurance company ever”

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Posted 8 months ago

“Alisha (AR6) was helpful but the process was extremely painful. To amend my cover you don't have a phone service and all replies were very slow whilst I was connected so I've been online trying to amend my cover for over 2 hours now which is pretty preposterous.”

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Posted 8 months ago

“This is day one of my new motor policy which is starting at midnight. The web site advised I need to let them know about the quick start, via chat system. I didn't have to wait long, but they immediately went into "upsell" to try and get me to buy a load of extras. Do we have to copy America on everything? I hate upsell, so loses a star for that. Went to the document portal and checked the communication preferences and everything was pre-ticked as yes, which is unlawful under GDPR / PECR regulations. Knock off another two stars for not following the law. Not a good start. Not a good impression. Might still cancel under the 14 day cooling off period because this relationship feels trashy.”

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Posted 8 months ago

“37th in queue to live chat,had to wait ages and website was continually wanting to close as took so long.JA7,jack was really helpful though.Ihate that you set up auto renew and then you have to wait ages to stop this on live chat ,no way to cancel online”

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Posted 8 months ago

“Good price,but the issuing of documents with incorrect details on them and the hard work to get them altered so i could drive was difficult”

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Posted 8 months ago

“Took WAAAAYYYY too long to get a quote sorted (tried 7 times with the online portal - which is a nightmare!!!). Once I got chatting with Lucy (LR1) I eventually got what I needed - albeit after some significant up selling of more products and services! I am not under the illusion that LR1 is human but it all just goes to show that moving everything to chat bots andAI is not the answer - we still need humans to sort out problems that vary from the script...”

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Posted 8 months ago

“Nobody wanted to talk to me about my problem, rang three different people fobbed me off,went on the portal explained problem said it would be sorted, and it wasn't, went again on portal explained again problem said it would be sorted in 24hours keeping my fingers crossed, if not sorted don't know what I'm going to do.”

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Posted 8 months ago

“There is a great deal I wanted to say but there is no room. Leanne le6 was very good. One Call not so. No advice given on no liability incident I reported before payment. Huge increase on charge without explanation. Further increase in policy for the incident I reported even though I wasn't using my policy and without explanation. Why was I honest about it? The whole situation stinks of an exploitation because of the legal responsibility to have an insurance. My only redress because an apology is nice but of no effect, is to go elsewhere next time around. This I will do for all a company of your magnitude will care.”

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Posted 8 months ago

One Call Insurance is rated 4.6 based on 380,057 reviews