One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 404,020 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 404,020 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“MB1 has been vert efficient and has helped”

Helpful Report

Posted 9 months ago

“First of all, I had an hours nightmare trying to contact you. I couldn't get into the portal, would accept my email. Or password, which I tried to change numerous times, had no joy. I just wanted to talk to someone to cancel my policy. In the end I managed to chat to Mackenzie, who helped me cancel the policy. Which was fantastic.”

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Posted 9 months ago

“Not sympathetic just take much as they can wouldn't use or recommend”

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Posted 9 months ago

“Spoke with Tia. Was quite blunt with me when I was asking questions. I asked for a quote on how much my car insurance would be after transferring and she never actually gave me one? But then stated she did. She just gave me some random figures. Feel more confused than I did before now. Not sure why I can’t just ring someone”

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Posted 9 months ago

“Very poor communication. They tried to tell me my no claims bonus wasn't valid and tried to charge me more for my insurance even though I provided proof of my 13 years No Claims Bonus. There is no one to physically talk to, only an online chat. I had to wait 30 minutes to get to 'speak' to someone. When they did finally respond to me, they couldn't even write a sentence correctly. Very poor and unprofessional. I would not recommend this insurance company to anyone.”

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Posted 9 months ago

“I changed my car last month and I was charged £94 just to change my insurance over to my new car.seems very expensive to me. I have now opted out of the automatic renewal. This is one driver who won’t be using this insurance site again.”

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Posted 9 months ago

“Actual insurance quotes etc and renewals letters etc were very good.BUT on cancelling my insurance with only 3 payments to go approx £108 I was charged £55 and half of my final payment even though I cancelled on Jan 2nd ....they took £17 of my Jan 6th instalment even like I said I cancelled on the 2nd so £72 in total when I've been a loyal customer without a claim in 5-6 years.not sure I will use again just because of this ridiculous charge just because my car packed up.this is how all insurance companies make their profit.nothing for being loyal.”

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Posted 9 months ago

“Document was uploaded already but still being asked to contact back and being asked again to upload it on live chat. I’m not keen as can not phone to speak directly.”

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Posted 9 months ago

“Used the live chat. AW1 dealt with my car insurance cancellation. It went through smoothly but although the policy still had 5 months to run I was surprised to learn that i wouldnt be receiving a refund.”

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Posted 9 months ago

“Thanks to Leanne Warren LE6 for helping me renew my mum's policy. Great service”

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Posted 9 months ago

“Seems to have resolved issue which is good. Mistake on part of OneCall so would have been nice if the operator had simply apologised for the inconvenience caused. She was pretty surly to be honest.”

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Posted 9 months ago

“Stopped by the police to tell me my insurance wasn't valid so i contacted one call to be told its takes up to 72 hours for insurance policies to update online so the police can make their checks. Ridiculous amount of time in my opinion.”

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Posted 9 months ago

“Expensive and no loyalty to existing clients.”

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Posted 9 months ago

“Not really a good easy experience. Firstly I was transferred to wrong department and had to wait, then the chat line dropped while I was still typing... After I reconnected, KH4, was very good in resolving my original question”

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Posted 9 months ago

“I prefer to speak to a person on the telephone.”

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Posted 10 months ago

“I have a good experience with your agent”

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Posted 10 months ago

“Very disappointed hour and a half trying to change my motorcycle insurance from one bike to another…. Started of being a 5 minute on line change and payment . Went on chat on line which took 45 minutes to sort and charge me double the administration fee , one call did concede on the double fee and reverted back to the standard fee. In my view very frustrating system and for the hassle and time taken to solve the issue should not have been charged a admin fee at all . Regards Richard”

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Posted 10 months ago

“Confusing ,complicated .All I needed was a short phone call but live chat didn't help.You need to allow customers to speak to someone.”

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Posted 10 months ago

“The digital chat was a slow process for me as an oap but we got there in the end.”

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Posted 10 months ago

“I was expecting an email confirming that my car insurance was cancelled and also a reason why I would not get any refund for the 6 month uninsured residual value paid for.To date 19 th December still no explanation!”

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Posted 10 months ago

One Call Insurance is rated 4.6 based on 404,020 reviews