One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 391,841 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 391,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 16th July 2025

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really not happy took out car insurance payed in full and cancelled within 2 hours and had to pay £80 CANCELATION FEE”

Helpful Report

Posted 8 months ago

“I had to start a live chat online because they don’t have a customer service telephone number as an option. The first person ended the chat without answering my query, so I had to speak to another person instead, who dealt with it straight away.”

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Posted 8 months ago

“so far i have had no documents emailed or in portal to show im covered to drive after payment was made it 24 hours and nothing”

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Posted 8 months ago

“I’ve accidentally gone through the process twice because I had an email saying I had left the quote too soon, so went back and retrieved it Please could I have some advice how to proceed to get one payment back Many thanks”

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Posted 8 months ago

“Many agents are very proffessional, however on this occassion so very slow to responde.”

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Posted 8 months ago

“Excellent customer service from il2 on live chat. However, the auto-renewal quote was £120 higher than the quote I was able to get by simply reapplying without any change of vehicle details. It's annoying and unethical for companies to hike prices in this way. Of course, it's up to the customer to keep an eye on their profiteering but it's a scam nevertheless.”

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Posted 8 months ago

“One call Insurance have no telephone number to contact customer service. It’s done through messages on-line. They are presumably dealing with lots of customers at the same time as there are several minutes between each message. 25 minutes for one simple question. The final answer to which was “No, we don’t need to know”. A very long and tedious process. Not for me but maybe that’s because I remember the days of the work being done by the company and not the customer.”

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Posted 8 months ago

“Card details changed 3 mths ago still find it a poor service for payment as have to keep going on chat to deal with it 🥴”

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Posted 8 months ago

“Took forvere to cancel my policy- 45 mins in total. Other than that, went smoothly”

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Posted 8 months ago

“Inflated price cover and poor service and communication.”

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Posted 8 months ago

“Too slow. Very difficult company to deal with unless you’re buying insurance. Tried to cancel a policy and it took 45 mins.”

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Posted 8 months ago

“Very helpfull but lack of an agent to talk to is lowering your service unfortunately .regards a client”

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Posted 8 months ago

“You send a letter demanding £5 or policy cancelled (same day I receive letter) yet, do not include payment details? Please, up your game!”

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Posted 8 months ago

“Having had your company recommended to me in 2023 I switched to you from Direct Line which has been fine until now. Having decided to change my car to a newer model, albeit a Vauxhall Corsa, I didnt envisage the complications that would arise. I was told that the present insurance would end on the 23 rd of this month and that I would have to get a quote from elsewhere, as the present company would not insure the new vehicle. Reason for that not given. In the meantime I have got a quote from amother company which comes in to affect on the 23rd of this month. Whilst I appreciate that I will pay a penalty clause for cancelling the present insurance policy I would expect some remuneration as I paid for the whole year which doen't expire until March 2025. As someone who has always paid up front I feel very disappointed with the treatment both my wife and I have had trying to sort this out. We were advised to ring another number which proved to be non productive as I was left on the line with music playing for 0ver 30 minutes. I hope you can understand both opur disppointment and frustration that we both feel. Havung said that, Hannah, who we chatted with, was very helpful. 1 very disappoinetd customer”

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Posted 8 months ago

“I’m still unable to find my no claims bonus document which I was told would now be available. When I began to type to ask exactly where I could find it, the chat was ended.”

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Posted 9 months ago

“Most annoying process”

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Posted 9 months ago

“Online chat led me to the wrong department three times and then it was slow”

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Posted 9 months ago

“Your agent was concise and explained the renewal breakdown clearly. More competitive renewal price. Would recommend your agent DJ2 anytime.”

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Posted 9 months ago

“They are OK if you can talk to someone on the phone, but their chat line is useless and some of it is based on AI, so wait on the phone even if it takes and age as personal service is the best and you can relay the problem so much easier.”

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Posted 9 months ago

“Call handler talked too fast so I had to keep asking for her to repeat questions and information. She sounded very uninterested as if she didn’t really want to be there . Call handler was VH3”

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Posted 9 months ago

One Call Insurance is rated 4.6 based on 391,841 reviews