One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,381 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,381 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not really a good easy experience. Firstly I was transferred to wrong department and had to wait, then the chat line dropped while I was still typing... After I reconnected, KH4, was very good in resolving my original question”

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Posted 8 months ago

“I prefer to speak to a person on the telephone.”

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Posted 8 months ago

“I have a good experience with your agent”

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Posted 8 months ago

“Very disappointed hour and a half trying to change my motorcycle insurance from one bike to another…. Started of being a 5 minute on line change and payment . Went on chat on line which took 45 minutes to sort and charge me double the administration fee , one call did concede on the double fee and reverted back to the standard fee. In my view very frustrating system and for the hassle and time taken to solve the issue should not have been charged a admin fee at all . Regards Richard”

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Posted 8 months ago

“Confusing ,complicated .All I needed was a short phone call but live chat didn't help.You need to allow customers to speak to someone.”

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Posted 8 months ago

“The digital chat was a slow process for me as an oap but we got there in the end.”

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Posted 8 months ago

“I was expecting an email confirming that my car insurance was cancelled and also a reason why I would not get any refund for the 6 month uninsured residual value paid for.To date 19 th December still no explanation!”

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Posted 8 months ago

“One Call Insurance are impossible to speak to which is sooooo frustrating when you have a 2 minute question and so force you down the "Live Chat" route. The Live Chat button is quite small and does not make locating it easy which just adds to the frustration. That said, the person that I spoke/chatted with was very knowledgeable, which ironically DID take 2 minutes to sort out and 15 minutes to get to the "Live Chat" agent.”

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Posted 8 months ago

“KB2 Merry Christmas was quick to respond, BUT didn't resolve my query. Referred me back to a section of the portal where she said I would find the answer - I looked (and looked and looked) but the exact thing I was needing was nowhere to be seen. Not particularly impressed, but, anyway, I'll be leaving OneCall as I've sold the car and had already arranged insurance elsewhere for its replacement.”

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Posted 8 months ago

“Very expensive and unhelpful”

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Posted 8 months ago

“Concerning situation where my motor insurance needs "validating" with Proof of NCD 3 days after it has been operative. Between us we've established that my policy is "Active with no issues" but neither I nor the call handler really understand why this wasn't raised/ sorted BEFORE the policy start date. My previous insurer (Saga) very helpful in trying to sort this out - I shall be going back to them next year.”

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Posted 8 months ago

“Good at providing low cost insurance, but trying to change the policy or add a driver and the price was off the Richter scale. Then trying to cancel took over an hour on an online chat and cost another fortune.”

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Posted 8 months ago

“Not happy that there is not a contact number to speak to someone about my policy. Not everything can be done by robots.”

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Posted 8 months ago

“Impersonal. Having no interaction with an operator is a negative to continuing insuring with One Call. The option to speak to an operator should be provided OR an option to complete a change via an on-line portal. Chat is poor. For brief conversation YES. For legal and contractual matters POOR.”

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Posted 8 months ago

“I’m so sorry but I truly couldn’t understand a lot of what KT1 said. I was constantly asking her to repeat and still I struggled. She speaks too fast.”

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Posted 8 months ago

“The web chat is terrible a 10 min phone call has taken one 1 hour 15 min From a customers point of view this does not work”

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Posted 8 months ago

“I spoke with CH5, he was very polite and helpful and efficient. he resolved my problem in moments”

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Posted 9 months ago

“Website needs upgrading, no options for cancellation of policy. Paid in full for a year, policy only in force for 5 months, only receiving less than £10 refund. £55.99 admin fee is rip off! Won't ever use one call again”

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Posted 9 months ago

“It took over half an hour to process a change of vehicle, which would have taken 5-10 minutes on the phone. The portal wouldn't allow me to process the change, as the date was 4 days in the future. So, I had to reiterate everything on the live chat, which took over half an hour. It is disappointing that customers can no longer speak verbally over the phone to a real person anymore. It feels like everything regarding my car insurance is unnecessarily laborious and in-personal.”

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Posted 9 months ago

“Very poor experience today on the chat to look at changing my insurance due to purchasing a new car. Customer service skills seriously lacking from this person. No "hi" or "hello" at the start of the conversations, just a very terse question. Waited 5 minutes at one time during the chat for a response and had to prompt her to respond. Wasn't interested in keeping my custom with your company, nor willing to try to match with other quotes that I had provided. Very disappointing experience which resulted in me cancelling my policy and moving to another insurance company who were far more customer-oriented. Some lessons to be learnt here. I give this 2 star as I haven't had any issues with my previous several year's insurance policies with this company but the missing 3 stars is because of this very poor experience. Think it might have been a different matter if I could have actually called to make the changes to my policy.”

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Posted 9 months ago

One Call Insurance is rated 4.6 based on 398,381 reviews