Having had your company recommended to me in 2023 I switched to you from Direct Line which has been fine until now. Having decided to change my car to a newer model, albeit a Vauxhall Corsa, I didnt envisage the complications that would arise. I was told that the present insurance would end on the 23 rd of this month and that I would have to get a quote from elsewhere, as the present company would not insure the new vehicle. Reason for that not given. In the meantime I have got a quote from amother company which comes in to affect on the 23rd of this month. Whilst I appreciate that I will pay a penalty clause for cancelling the present insurance policy I would expect some remuneration as I paid for the whole year which doen't expire until March 2025. As someone who has always paid up front I feel very disappointed with the treatment both my wife and I have had trying to sort this out. We were advised to ring another number which proved to be non productive as I was left on the line with music playing for 0ver 30 minutes. I hope you can understand both opur disppointment and frustration that we both feel. Havung said that, Hannah, who we chatted with, was very helpful. 1 very disappoinetd customer