It's actually impossible to actually talk to someone direct to ask questions so it took me a LOT longer to do what I needed to do. I tried to self serve via the portal , but could not progress with a policy change as I had questions about it .I couldn't find a Tel no as my policy wasn't up for renewal. Typing with one finger on a mobile to explain issues on the online chat takes ages. When I eventually got thing sorted after 45 mins of online chat the card payment froze and I got thrown out of the chat, and then I had to start again - no 26 in the queue! I eventually got through again and redid the whole lot. This time the operator got things done quite quickly, and instead of sending a link for payment used the card on file for PayPal so I would not get cut off again which was very helpful . Her name was Faye ( F?2 )A couple of phone lines to speak to someone when the proforma doesn't fit would be nice! This was the most stressful start to my day.