One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,060 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not very happy, so I think I might not continue with your insurance coverage. I'm feeling dissatisfied, so I'm considering not renewing it because you have charged me for some insurance that I did not ask for.”

Helpful Report

Posted 11 months ago

“£55 to change address that’s shocking plus mileage rate almost doubled I’m not a happy customer won’t be renewing my policy”

Helpful Report

Posted 11 months ago

“I am leaving One Call after a number of years after a very sad experience with their delegated breakdown service staff. I broke down on a busy coastal road between two tourist towns in Devon. Traffic consisting of buses tractors etc. was forced to one lane while I sought assistance on the phone. “ you could do this on line” she said. I was told to find a pick up vehicle and go back to them with the number so they could order it…….! ! ! I was shocked at this thinking that One Call could find this information easier than I could, elderly and alone in the car on a very, very busy road. An A. A. Driver going in the opposite direction told me to “sit tight” while he did a U turn, connected my car and TOWED my Honda Jazz to the next place of safety few miles further on. There I waited some 3/4 of an hour to be picked up and taken some miles to a garage. I will never forget the A A man who took it upon himself to help me and get the traffic moving. “You should have phoned One Call to let them order the pick up vehicle to get any recompense”. she said! I got nothing from my claim! ! ! A dangerous position and so stressfull! Yes I certainly am LEAVING ONE CALL!”

Helpful Report

Posted 11 months ago

“I received a call today to discuss the review below further and I explained how frustrated & angry I was at my experience. The man I spoke to was very understanding, listened to my issues and apologised for the shortcomings. He has arranged to refund me £50 which was a very nice surprise and takes the sting out of the problems a little, so I have changed the rating from 1 star to 2 star. However, unfortunately this still does not change/address how you are able to deal with the Company & for this reason I wouldn't increase the rating any further, as this is my main issue/frustration. I dread to think how long a 'live chat' would have taken today to discuss the issues raised. If you could deal with all changes over the telephone or face to face the rating would be much higher. Original review - 1 star Overall, a horrendous experience when dealing with this company as no telephone number or email address to contact anyone & having to go around in circles / waiting to do the live chat. I simply needed to speak to someone about changing my vehicle, the new quote for the change was extortionate so I cancelled to go elsewhere for half the price. I was then told the cancellation charge was £120.77 (bearing in mind it would only have cost me £180 to continue paying until the renewal 6 months later). Again waiting/going around in circles to obtain my proof of No Claims Bonus has taken me the best part of 4 hours in total to complete :-( Eventually, I managed to contact CW2 on live chat & she was amazing, so helpful & dealt with my request efficiently & quickly, she deserves a 5 star rating for all her help. It's such a pity that the company policy of hiding behind 'live chats' is the way they work as that has done nothing but cause frustration and upset, not to mention the time consuming nature of it all, that in reality could have been sorted out in a 10 minute telephone call”

Helpful Report

Posted 11 months ago

“As I have been asked to write a review here are my thoughts on the service I received. Firstly it took rather a long time for my call to be answered, when I did get to speak to someone I tried to explain why I was calling but was rather rudely told that if I just let her speak she would tell me what to do. Now this might have been true, however there is a certain way to speak to people without being rude. I'm not especially fragile or indeed easily offended, but my interaction with your staff on that day was unpleasant and that is why I have given such a poor review. Incidentally the number I was directed to didn't allow me to do what I wanted to, but another company was able to help, thankfully.”

Helpful Report

Posted 11 months ago

“Like all the others loading my insurance up to 30% why .. because I cancelled a possible claim! Should have carried it through and at least be paying for something.”

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Posted 11 months ago

“Despite being called "One Call", this company does not provide telephone support at all! The only way to contact them is via email.”

Helpful Report

Posted 11 months ago

“The process took approx 45mins”

Helpful Report

Posted 11 months ago

“Absolutely dismal in trying to contact one call, it should be called Noncall. Can't find a number to talk to a real person anywhere. After my bad reviews I was called by a very helpful young lady, who promptly sorted my problem. And told me it's because they just want people to use the website.”

Helpful Report

Posted 11 months ago

“It would have been much more beneficial if at the beginning of our chat I was told that a quote could not be saved and I would have to call back . This was only explained after an hour of being on phone Found it was a waste of my time and advisors time”

Helpful Report

Posted 11 months ago

“Received a call from KB2 who was very good and sorted the problem immediately, very happy now ! Can’t deal with no telephone access. Takes too long to get on live chat and too long to get responses once on there”

Helpful Report

Posted 11 months ago

“Live chat couldn’t sort a simple query. The phone number they gave me to call took 25 minutes to get through to an operator! Poor service”

Helpful Report

Posted 11 months ago

“I wasn’t allowed to change my policy on the customer portal. It referred me to live chat. I would prefer to speak to a person. Not a big fan of the whole live chat thing. First time waited half a hour to start live chat. Gave up. Lost will to live. Tried live chat again. Chat agent was really helpful when i eventually got through but couldn’t change my policy. I’ve now had to be referred to the main insurer. Pulling my hair out. 5* for the agent Ji1 1* for whole chat procedure. Bring back real people.”

Helpful Report

Posted 11 months ago

“Impossible to get hold of, chatbot doesn't work, there is no phone number which is strange for a company called One Call. They took money from my account even though I had paid in full, their reason was that their computer couldn't see my 16 years no claims and they wanted proof uploading. I was on a month's holiday so I uploaded the last years policy as I didn't have access to the renewal, I also uploaded a written message telling them I was in Thailand but would forward the proof directly on my return on the 29th February. Before I arrived took £105 as addition insurance cost as they couldn't verify my no claims or wait for my return plus £39.99 admin cost. I would understand if I was paying installments but I paid in full less than one month before they took more money. I received a letter from One Call after my bank managed to get the money returned to me,telling me I owed the money back to prevent cancellation of my policy, I managed to get on the live chat and was told I owed only the admin fee of £39 back not the £105 in the letter, to avoid any further problems I paid this immediately. Later on in the afternoon I was contacted regarding my review and asked about my problems, the person I spoke to listened to what had happened and agreed to refund the admin charge I had repaid earlier today, she was very helpful, just wish that I had had more options to contact them such as an email or that they had sent me an email I could respond to. I am happier than I was but not sure about using a company you cannot phone up and speak to a human when you need to.”

Helpful Report

Posted 11 months ago

“at7 was great but i like to speak to people on phone,my bad , should of checked first ,”

Helpful Report

Posted 11 months ago

“I've never made a claim, but nor have I had any mishap in 50 years of motoring/motorcycling. Now I know that to keep costs down it's all on-line and paperless but nothing works! The customer feed-back form attached to my renewal was off-line/void/unattainable (rather like useless e-gates at airports!) and I'm told that I asked for automatic renewal. Not true... it was 'automatically done' which I do not want. There may be some way to opt out but being digitally discriminated against by virtue of age (and no interest) and having had a life not spent playing CGI games all day, and faffing with selfies on TicTok, I can find it.”

Helpful Report

Posted 11 months ago

“The wait for as agent took to long had to stop call not good customer care”

Helpful Report

Posted 1 year ago

“Slow. I tried last night to ask a question but the chat bot thing just takes ages. I was told, after a fifteen minute slow texting back and forth, to apply on the portal for what I wanted. I did that and the portal said I had to speak to someone. I tried again today and after a 20 minute chat text thing, you couldnt assist. I don't have any issue with the not being able to assist but a phone call would have taken 5 mins. I would definitely reconsider the merits, or lack of, of an online only insurer.”

Helpful Report

Posted 1 year ago

“HI i am presently a One Call client and am trying to get in touch to talk to someone - this seems impossible?? Chat is not working, no email and no number - what am i supposed to do??”

Helpful Report

Posted 1 year ago

“Needed paper documents. But all One call was interested was in up selling more products on an already expensive policy.will not renew again .also no contact phone so can't talk to any person on the phone”

Helpful Report

Posted 1 year ago

One Call Insurance is rated 4.6 based on 380,060 reviews