They seem to make it as difficult as possible to cancel a policy. My elderly mother cannot use the telephone as she is deaf. Consequently you can only cancel a policy between 5.30pm and 8pm using chat, although I gave up on that and wrote them a letter. Why do they need to speak to you if you want to cancel or not renew a policy (unless, of course, it's to try and change your mind, which smacks of sharp practice). One Call - put a simple cancel or do not renew button on your website please.
10 months ago
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