One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 391,882 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 391,882 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 16th July 2025

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Despite being called "One Call", this company does not provide telephone support at all! The only way to contact them is via email.”

Helpful Report

Posted 1 year ago

“The process took approx 45mins”

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Posted 1 year ago

“Absolutely dismal in trying to contact one call, it should be called Noncall. Can't find a number to talk to a real person anywhere. After my bad reviews I was called by a very helpful young lady, who promptly sorted my problem. And told me it's because they just want people to use the website.”

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Posted 1 year ago

“It would have been much more beneficial if at the beginning of our chat I was told that a quote could not be saved and I would have to call back . This was only explained after an hour of being on phone Found it was a waste of my time and advisors time”

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Posted 1 year ago

“Received a call from KB2 who was very good and sorted the problem immediately, very happy now ! Can’t deal with no telephone access. Takes too long to get on live chat and too long to get responses once on there”

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Posted 1 year ago

“Live chat couldn’t sort a simple query. The phone number they gave me to call took 25 minutes to get through to an operator! Poor service”

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Posted 1 year ago

“I wasn’t allowed to change my policy on the customer portal. It referred me to live chat. I would prefer to speak to a person. Not a big fan of the whole live chat thing. First time waited half a hour to start live chat. Gave up. Lost will to live. Tried live chat again. Chat agent was really helpful when i eventually got through but couldn’t change my policy. I’ve now had to be referred to the main insurer. Pulling my hair out. 5* for the agent Ji1 1* for whole chat procedure. Bring back real people.”

Helpful Report

Posted 1 year ago

“Impossible to get hold of, chatbot doesn't work, there is no phone number which is strange for a company called One Call. They took money from my account even though I had paid in full, their reason was that their computer couldn't see my 16 years no claims and they wanted proof uploading. I was on a month's holiday so I uploaded the last years policy as I didn't have access to the renewal, I also uploaded a written message telling them I was in Thailand but would forward the proof directly on my return on the 29th February. Before I arrived took £105 as addition insurance cost as they couldn't verify my no claims or wait for my return plus £39.99 admin cost. I would understand if I was paying installments but I paid in full less than one month before they took more money. I received a letter from One Call after my bank managed to get the money returned to me,telling me I owed the money back to prevent cancellation of my policy, I managed to get on the live chat and was told I owed only the admin fee of £39 back not the £105 in the letter, to avoid any further problems I paid this immediately. Later on in the afternoon I was contacted regarding my review and asked about my problems, the person I spoke to listened to what had happened and agreed to refund the admin charge I had repaid earlier today, she was very helpful, just wish that I had had more options to contact them such as an email or that they had sent me an email I could respond to. I am happier than I was but not sure about using a company you cannot phone up and speak to a human when you need to.”

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Posted 1 year ago

“at7 was great but i like to speak to people on phone,my bad , should of checked first ,”

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Posted 1 year ago

“I've never made a claim, but nor have I had any mishap in 50 years of motoring/motorcycling. Now I know that to keep costs down it's all on-line and paperless but nothing works! The customer feed-back form attached to my renewal was off-line/void/unattainable (rather like useless e-gates at airports!) and I'm told that I asked for automatic renewal. Not true... it was 'automatically done' which I do not want. There may be some way to opt out but being digitally discriminated against by virtue of age (and no interest) and having had a life not spent playing CGI games all day, and faffing with selfies on TicTok, I can find it.”

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Posted 1 year ago

“The wait for as agent took to long had to stop call not good customer care”

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Posted 1 year ago

“Slow. I tried last night to ask a question but the chat bot thing just takes ages. I was told, after a fifteen minute slow texting back and forth, to apply on the portal for what I wanted. I did that and the portal said I had to speak to someone. I tried again today and after a 20 minute chat text thing, you couldnt assist. I don't have any issue with the not being able to assist but a phone call would have taken 5 mins. I would definitely reconsider the merits, or lack of, of an online only insurer.”

Helpful Report

Posted 1 year ago

“HI i am presently a One Call client and am trying to get in touch to talk to someone - this seems impossible?? Chat is not working, no email and no number - what am i supposed to do??”

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Posted 1 year ago

“Needed paper documents. But all One call was interested was in up selling more products on an already expensive policy.will not renew again .also no contact phone so can't talk to any person on the phone”

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Posted 1 year ago

“Originally i had problems with the portal trying to add an extra driver to policy. It was confusing. But after my original complaint, the representative explained and was very helpful in guiding me through.”

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Posted 1 year ago

“Just don’t like the chat would like to speak to a person, however jc3 was very helpful and made the awful experience feel better”

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Posted 1 year ago

“Was terrible trying to find proof of no claims when they renewed my policy”

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Posted 1 year ago

“I just wanted to get a quote to add a learner driver it has taken me over 1 hour !!”

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Posted 1 year ago

“Although change of vehicle was done via portal an admin charge of over 25 pounds was charged.”

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Posted 1 year ago

“Long wait for live chat response. Policy did not make clear that I would not receive a courtesy car for a non fault claim and had to pay extra for this.”

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Posted 1 year ago

One Call Insurance is rated 4.6 based on 391,882 reviews