One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 391,916 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 391,916 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 16th July 2025

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“as I can not find my previous review to change from a one star, rating upgraded by one star as they refunded my setup fee as a goodwill gesture. I had the policy less than 7 days and was not active but they were going to charge my account that money. As explained above they have refunded that charge also along with the full premium but it did a one star review to get it to happen. warning read the really fine print VERY carefully.”

Helpful Report

Posted 1 year ago

“Was going to cancel due to extra cost incurred. Went on portal to chat due to phone queue and became number 19 (short cut?). Whilst waiting got several quotes from other companies. Finally when my chat conversation I was then asked various other questions taking another 30 minutes by BB3 who eventually who gave me another quote £40 cheaper and similar to other companies. When I got this quote I then lost the connection on the cloud. Therefore I gave up. However BB3 telephoned me 15 minutes later and I agreed to renew at that price. Next year if the quote goes up exponentially I will not be responding in the same manner, I will go somewhere else and deleting my card details not spending 2 hours of my life dealing with you!”

Helpful Report

Posted 1 year ago

“unfortunately the agent was unable to give any explanation of why my premium has gone up from £472 to £700 [50%] although nothing has changed.”

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Posted 1 year ago

“no, I was very happy with my live chat with CJ3, 5 out of 5. ( I pressed "difficult" in mistake)”

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Posted 1 year ago

“I wishto discuss my insurance but there is no phone number to do this on.”

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Posted 1 year ago

“Prices not always competitive. Web site/portal not easy to navigate. Verbal communication poor and gabbled”

Helpful Report

Posted 1 year ago

“I have been requested to upload NCB documents, this was uploaded one week ago but I didn't receive an acknowledgement e mail, document resent again without result. Document sent again yesterday without response and today I have received an e mail regarding need to forward NCB document. I am unable to speak to anyone and need to be advised of what action to take.”

Helpful Report

Posted 1 year ago

“Insuring my previous car last December with One Call was straightforward. Unfortunately I changed cars from a 2005 Jazz to a 2018 Jazz after 6 weeks and the extra charge seemed excessive. All I wanted to know was whether this was the premium for the new car plus mid-term adjustment fee, and confirmation that One Call did not offer a refund after a very short period of insurance on my previous car (as some insurers do). Online chat couldn't answer, suggested I register a complaint (by post) even if it was just a query about the current premium for a 2018 Jazz. Complaints said I had to ask Online chat. (Pointless). The answer to a second letter to Complaints told me again what the penalty for a MTA was, and that I shouldn't bother going to the Ombudsman (which I'd never suggested). I still don't have the simple information I asked for - whether One Call offered refunds or not, as this is not clear from the documentation.”

Helpful Report

Posted 1 year ago

“The renewal process is expensive, as unclear and I think that, trying to get hold of anyone to talk to is a nightmare. ONE CALL certainly isn't a one call, sorts it out, process. I'm going with a different company that has a dedicated call centre and customer network.”

Helpful Report

Posted 1 year ago

“It's not so much the operator, its the process. I'm quoted via renewal £143, after answering all the questions that you already know the answers to (it's a renewal after all with no changes) you suddenly offer a £42 discount. Was the original quote a rip off? Although you're now the cheapest, i'm not sure I want to continue with a company that uses these methods”

Helpful Report

Posted 1 year ago

“can not speak to anyone over the phone. the on line advisor gave me the wrong information re getting in tough with insurance company aeigis.”

Helpful Report

Posted 1 year ago

“Agent HMB was very good but I would not recommend One Call Insurance. Not only have their premiums increased by a huge amount in the last year. but it's now no longer possible to speak to anyone on the phone as the phone lines seem to have been closed. The live chat often doesn't work or has a long wait.”

Helpful Report

Posted 1 year ago

“I took out a policy with One Call but when the documents arrived there were a number of incorrect pieces of information on my statement of fact. I contacted the cusotmer services team who made ammendments to the policy for me. Sadly they did not get amend it correctly so i had to contact again the next day. The amendments then cost me another £23 as they stated they were changes!!! they were not changes they were incorrect. I do have One Call insurance on my wifes car but i will not use them again for either in the furture.”

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Posted 1 year ago

“Not helpful at all”

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Posted 1 year ago

“1 hour I was on phone it’s joke. All wanted was to talk to some one . To change my insurance over to a new car . Never again. I shall be looking elsewhere.”

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Posted 1 year ago

“It nearly an hour of my time to go through the process using the chat line . I feel everything could have been sorted out in far less time if I could talk to an operator.”

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Posted 1 year ago

“Shanice on Live Chat was very professional and helpful 👏 Although One Call as a company don’t allow phone calls to change vehicles , normal insurance matters??? So it’s just bad service, it has taken me 3 hours over 3 different days to change a vehicle on the policy, then charge me a large admin’ fee to do so! it’s about 10 minutes with other insurance company’s and doesn’t cost anything unless the new vehicle is more valuable than the last obviously.”

Helpful Report

Posted 1 year ago

“Not great customer services, it like there doing you a favour and I'm not sure if some of the info they give is true.”

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Posted 1 year ago

“the call today was okay, a tad slow to respond. But I am leaving One call because of the lack of Customer interface.... I prefer to pick up the phone and speak to people”

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Posted 1 year ago

“After failing me with my car insurance by auto renewing without authorisation Adam T was able to cancel auto renew for my bike insurance via the portal chat so saved the 0 star rating”

Helpful Report

Posted 1 year ago

One Call Insurance is rated 4.6 based on 391,916 reviews