One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,762 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,762 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“JC1 was extremely helpful and efficient and the scoring does not reflect on her. However as a company One Call are inflexible and made moving a policy from one property to another punitive and financially non viable. I would not use them again.”

Helpful Report

Posted 1 year ago

“I have no problem with the person helping but with the difficulty I had accessing relevant information on my own. If would be helpful if much more contact information was readily available.”

Helpful Report

Posted 1 year ago

“Overchargedaccording to renewal price. Told it was a mistake and my card has been credited the excess. Still waiting fot that to be implemented so reserving judgement.”

Helpful Report

Posted 1 year ago

“Policy reference 450210178176 Nothing really wrong but I seem unable to print off full insurance entitlements and do not know if I have breakdown at home cover . Anthony Collett”

Helpful Report

Posted 1 year ago

“Because two of your operators could not find my new car's registration I had to take my business elsewhere.”

Helpful Report

Posted 1 year ago

“SM2 Helpful and resolved the issue. I personally do not prefer online interactions, which always seem difficult to locate and still have long waiting times. The reassurance of human contact would be far superior and while I am sure would incur an extra cost, would offer more comfort for a growing demographic of less computer literate customers.”

Helpful Report

Posted 1 year ago

“Sick of going on live chat to change payment date”

Helpful Report

Posted 1 year ago

“You can’t speak to somebody unless it’s a claim. Live chat this isn’t good enough! My insurance went up by a silly amount of money. Overall it looks good but it isn’t.”

Helpful Report

Posted 1 year ago

“JW5 - very frustrating and long winded chat process. Long wait for chat to connect. The advisor did not appear to know what he was doing. Repeatedly asked me to to upload Licence check code even though I had already done this, as well as requesting a screen shot of the code - why should this be necessary??! I wanted to access the policy documents in advance of the inception date to check that all was in order and was told I couldn't do this until the policy started. When disputing this, I was told that I would be able to view the policy doc and schedule within the next 12 hours - let's hope this works! On the plus side, he was polite! I would suggest that further training is needed.”

Helpful Report

Posted 1 year ago

“Took ages to answer on line chat call was unable to access on line facility very poor access to anything”

Helpful Report

Posted 1 year ago

“I was happy with the new renewal price that Carl CV7 gave me, but the wait time on the phone was a joke, i managed to have a bath a shave and cut the grass, SO NOT BEST PLEASED.”

Helpful Report

Posted 1 year ago

“The call handler was very helpful. However, the time it took to answer the call was atrocious. I tried calling yesterday but had to give up after being on hold 50 mins. I was on hold for another 50mins today before call was answered.”

Helpful Report

Posted 1 year ago

“The policy itself is fine, but the company tried to charge me an extra £27.99 as a 'recurrant transaction' which was not authorised by me! I saw the extra charge, contacted them and cancelled the unauthorised 'legal cover' and as I did so within the 14 day 'cooling off period' this was cancelled without charge. BEWARE!!”

Helpful Report

Posted 1 year ago

“as I can not find my previous review to change from a one star, rating upgraded by one star as they refunded my setup fee as a goodwill gesture. I had the policy less than 7 days and was not active but they were going to charge my account that money. As explained above they have refunded that charge also along with the full premium but it did a one star review to get it to happen. warning read the really fine print VERY carefully.”

Helpful Report

Posted 1 year ago

“Was going to cancel due to extra cost incurred. Went on portal to chat due to phone queue and became number 19 (short cut?). Whilst waiting got several quotes from other companies. Finally when my chat conversation I was then asked various other questions taking another 30 minutes by BB3 who eventually who gave me another quote £40 cheaper and similar to other companies. When I got this quote I then lost the connection on the cloud. Therefore I gave up. However BB3 telephoned me 15 minutes later and I agreed to renew at that price. Next year if the quote goes up exponentially I will not be responding in the same manner, I will go somewhere else and deleting my card details not spending 2 hours of my life dealing with you!”

Helpful Report

Posted 1 year ago

“unfortunately the agent was unable to give any explanation of why my premium has gone up from £472 to £700 [50%] although nothing has changed.”

Helpful Report

Posted 1 year ago

“no, I was very happy with my live chat with CJ3, 5 out of 5. ( I pressed "difficult" in mistake)”

Helpful Report

Posted 1 year ago

“I wishto discuss my insurance but there is no phone number to do this on.”

Helpful Report

Posted 1 year ago

“Prices not always competitive. Web site/portal not easy to navigate. Verbal communication poor and gabbled”

Helpful Report

Posted 1 year ago

“I have been requested to upload NCB documents, this was uploaded one week ago but I didn't receive an acknowledgement e mail, document resent again without result. Document sent again yesterday without response and today I have received an e mail regarding need to forward NCB document. I am unable to speak to anyone and need to be advised of what action to take.”

Helpful Report

Posted 1 year ago

One Call Insurance is rated 4.6 based on 398,762 reviews