Was going to cancel due to extra cost incurred. Went on portal to chat due to phone queue and became number 19 (short cut?). Whilst waiting got several quotes from other companies. Finally when my chat conversation I was then asked various other questions taking another 30 minutes by BB3 who eventually who gave me another quote £40 cheaper and similar to other companies. When I got this quote I then lost the connection on the cloud. Therefore I gave up. However BB3 telephoned me 15 minutes later and I agreed to renew at that price. Next year if the quote goes up exponentially I will not be responding in the same manner, I will go somewhere else and deleting my card details not spending 2 hours of my life dealing with you!