Impossible to get hold of, chatbot doesn't work, there is no phone number which is strange for a company called One Call. They took money from my account even though I had paid in full, their reason was that their computer couldn't see my 16 years no claims and they wanted proof uploading. I was on a month's holiday so I uploaded the last years policy as I didn't have access to the renewal, I also uploaded a written message telling them I was in Thailand but would forward the proof directly on my return on the 29th February. Before I arrived took £105 as addition insurance cost as they couldn't verify my no claims or wait for my return plus £39.99 admin cost. I would understand if I was paying installments but I paid in full less than one month before they took more money. I received a letter from One Call after my bank managed to get the money returned to me,telling me I owed the money back to prevent cancellation of my policy, I managed to get on the live chat and was told I owed only the admin fee of £39 back not the £105 in the letter, to avoid any further problems I paid this immediately. Later on in the afternoon I was contacted regarding my review and asked about my problems, the person I spoke to listened to what had happened and agreed to refund the admin charge I had repaid earlier today, she was very helpful, just wish that I had had more options to contact them such as an email or that they had sent me an email I could respond to. I am happier than I was but not sure about using a company you cannot phone up and speak to a human when you need to.