I wasn’t allowed to change my policy on the customer portal. It referred me to live chat.
I would prefer to speak to a person. Not a big fan of the whole live chat thing. First time waited half a hour to start live chat. Gave up. Lost will to live.
Tried live chat again. Chat agent was really helpful when i eventually got through but couldn’t change my policy.
I’ve now had to be referred to the main insurer.
Pulling my hair out.
5* for the agent Ji1
1* for whole chat procedure.
Bring back real people.
11 months ago
One Call Insurance has a
4.6
average rating
from
380,124
reviews
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