Slow. I tried last night to ask a question but the chat bot thing just takes ages. I was told, after a fifteen minute slow texting back and forth, to apply on the portal for what I wanted. I did that and the portal said I had to speak to someone. I tried again today and after a 20 minute chat text thing, you couldnt assist. I don't have any issue with the not being able to assist but a phone call would have taken 5 mins. I would definitely reconsider the merits, or lack of, of an online only insurer.
1 year ago
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