One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,060 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Originally i had problems with the portal trying to add an extra driver to policy. It was confusing. But after my original complaint, the representative explained and was very helpful in guiding me through.”

Helpful Report

Posted 1 year ago

“Just don’t like the chat would like to speak to a person, however jc3 was very helpful and made the awful experience feel better”

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Posted 1 year ago

“Was terrible trying to find proof of no claims when they renewed my policy”

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Posted 1 year ago

“I just wanted to get a quote to add a learner driver it has taken me over 1 hour !!”

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Posted 1 year ago

“Although change of vehicle was done via portal an admin charge of over 25 pounds was charged.”

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Posted 1 year ago

“Long wait for live chat response. Policy did not make clear that I would not receive a courtesy car for a non fault claim and had to pay extra for this.”

Helpful Report

Posted 1 year ago

“One Call make it as hard as possible to contact the renewal team to discuss the massive increase in price (well over double). Phone numbers almost impossible to find, no answer via chat on website, auto renewed before I could get any response. Very poor service and felt deliberately sneaky.”

Helpful Report

Posted 1 year ago

“Unable to go through portal as it didn’t respond to e mail address, passwords and didn’t respond to changes in password. Couldn’t contact anyone on advised telephone numbers. Internet contact simply put me back into customer portal and the frustrations of my contact details not being accepted. Only needed brief contact in order to adjust policy requirements but was unable to due to portal not being fit for purpose over the whole week. I. Did, in actual fact manage to have contact with the chat line on Monday 1st April but, the chat getting close to 4pm when the office closed and something other than me terminated the call which caused further annoyance because the call was in the process of saving me about £60.00 (final figure to be confirmed if I could have finished the call).”

Helpful Report

Posted 1 year ago

“td2 was very helpfull and sorted out my query”

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Posted 1 year ago

“Your portal us very hard to follow and does not work I had to talk to someone online Ive seen paint dry faster Only wanted to change my number plate and cos nearly £29 admin (rip off)”

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Posted 1 year ago

“Took forever to get thru but the man was helpful”

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Posted 1 year ago

“I did not receive a renewal. The first I knew of it was money taken from my bank. Even now I can not find my insurance company my policy renewal is £87 but one call added a brokers fee of £30 on top.”

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Posted 1 year ago

“JC1 was extremely helpful and efficient and the scoring does not reflect on her. However as a company One Call are inflexible and made moving a policy from one property to another punitive and financially non viable. I would not use them again.”

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Posted 1 year ago

“I have no problem with the person helping but with the difficulty I had accessing relevant information on my own. If would be helpful if much more contact information was readily available.”

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Posted 1 year ago

“Overchargedaccording to renewal price. Told it was a mistake and my card has been credited the excess. Still waiting fot that to be implemented so reserving judgement.”

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Posted 1 year ago

“Policy reference 450210178176 Nothing really wrong but I seem unable to print off full insurance entitlements and do not know if I have breakdown at home cover . Anthony Collett”

Helpful Report

Posted 1 year ago

“Because two of your operators could not find my new car's registration I had to take my business elsewhere.”

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Posted 1 year ago

“SM2 Helpful and resolved the issue. I personally do not prefer online interactions, which always seem difficult to locate and still have long waiting times. The reassurance of human contact would be far superior and while I am sure would incur an extra cost, would offer more comfort for a growing demographic of less computer literate customers.”

Helpful Report

Posted 1 year ago

“Sick of going on live chat to change payment date”

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Posted 1 year ago

“You can’t speak to somebody unless it’s a claim. Live chat this isn’t good enough! My insurance went up by a silly amount of money. Overall it looks good but it isn’t.”

Helpful Report

Posted 1 year ago

One Call Insurance is rated 4.6 based on 380,060 reviews