It took over half an hour to process a change of vehicle, which would have taken 5-10 minutes on the phone. The portal wouldn't allow me to process the change, as the date was 4 days in the future. So, I had to reiterate everything on the live chat, which took over half an hour. It is disappointing that customers can no longer speak verbally over the phone to a real person anymore. It feels like everything regarding my car insurance is unnecessarily laborious and in-personal.
7 months ago
One Call Insurance has a
4.6
average rating
from
391,782
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