One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 381,505 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 381,505 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BC1 very helpful (5*), but it shouldn't have to be necessary to spend an hour on a chat to get a sensible renewal quote (chat reduced initial quote by £30 to match alternative quote obtained). Why cant you just provide the best quote when sending renewal notices?”

Helpful Report

Posted 3 weeks ago

“The products are straightforward and reasonably competitive. Getting to speak to somebody about vehicle mods was not well signposted. The website could have had some information about the process and phone number for this to make it easier. I had to queue for live chat to establish who I needed to contact, but having said that, the queuing was quick and although getting replies was a bit slow once in the chat, I got all the information needed and a phone number to sort it out. This was a general phone line and then I was back in a queue or call-back which I opted for. Once called back, Jordan was very efficient and we were able to quickly sort out a new policy and a refund on the old one.”

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Posted 3 weeks ago

“Can only contact them online but their portal does not work properly. Renewal quotes are sent through it but are not accessible, will not send by email either. Also same problem with changing address not working on their portal. No phone numbers. Hours to make. any changes through live chat but no other options.”

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Posted 3 weeks ago

“Sorted my issues but takes far too long betwin questions.”

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Posted 3 weeks ago

“AW1 was polite and effcient the only draw back was the cost of cancelling.”

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Posted 3 weeks ago

“TS3 staff member was very efficient and helpful in dealing with my contents renewal and negotiating a very good monthly premium.”

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Posted 4 weeks ago

“KS8 answered my quickly very promptly and efficiently, hopefully the dept she past my query to, will be as good!”

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Posted 4 weeks ago

“Leah your adviser was very helpful but I have found the process of buying car insurance from you very complicated”

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Posted 4 weeks ago

“Fairly quick and easy”

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Posted 4 weeks ago

“Bit long winded but then again aren't they all, with the basic breakdown cover and basic legal package added I'm not actually sure how much I ended up paying, hopefully it was all in on the original quote and not a hidden extra , Abit confused.com tbh.”

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Posted 1 month ago

“JF3 very helpful”

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Posted 1 month ago

“Helpful once I got through to an agent but it took 45 minutes to simply change my address on my policy because for some reason it wouldn’t let me do it online. Disappointing because I’ve always had good service in the past and these days I would expect to be able to carry out such a simple task via the website.”

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Posted 1 month ago

“I’d like to thank MB3 for excellent and informative customer service . Robin Bryan”

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Posted 1 month ago

“Agent EK4 Engin was very helpful.”

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Posted 1 month ago

“Good price and easy to review”

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Posted 1 month ago

“Lw7 although they were very polite and helpful , the insurance company itself know how to rip customers off with fees for everything 5 * for LW7 but not the company”

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Posted 1 month ago

“I would have given a higher rating but for the fact that you send lots of unnecessary automated emails”

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Posted 1 month ago

“Great customer service from VH3 today. D3alt with my query confidently and professionally. Many thanks”

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Posted 1 month ago

“You go onto the website fill out details then need to then speak to an advisor via chat. Who then asks the same questions and gets to sell you insurance when you clearly want to just cancel”

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Posted 1 month ago

“LN1 thanks for your time and patience. Will definitely use again.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 381,505 reviews