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One Call Insurance Reviews

4.6 Rating 331,932 Reviews

91 %

of reviewers recommend One Call Insurance

Company Reviews

4.6

Based on 331,932 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 4th April 2024

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One Call Insurance 5 star review on 3rd March 2024

One Call Insurance 5 star review on 8th February 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone wait time was quite long. Once connected though, advisor was knowledgeable and professional. Advisor said I would hear a message at the end which I had to listen to as it formed payment if the terms and conditions but no message played.”

Posted 3 weeks ago

“Hi vh3 thank you for your advice on my renewal of insurance cover.You were very polite and informative.. and no pressure I hope one call gives you a big bonus.”

Posted 3 weeks ago

“Thank you ji9 (Jake) for sorting my car ins,very clear and easy to talk to.”

Posted 3 weeks ago

“ET3 was really, really helpful after I had been misinformed and then completely aired by Umar T. I got great service from ET3 in the end but generally was really not impressed to get a significant increase on my renewal quote which was immediately discounted when I found a better deal elsewhere. This is not how to treat customers. I think One Call offer a great service and we love that it is from Donnie but I have spent hours this afternoon to sort out my renewal which is just not helpful. Got there in the end”

Posted 3 weeks ago

“I would give Sean C 5 out of 5 for his service but One Call itself 1 out of 5. How hard is it to do a simple thing like contact with a question that isn't on any list, I couldn't telephone, email or live chat as I was 20+ in a list whenever I went back on it. As a brand new customer I am not impressed.”

Posted 3 weeks ago

“Rather a long wait. Answered questions asked”

Posted 3 weeks ago

“Thank you for resolving the problem.”

Posted 3 weeks ago

“I was appalled at 60% increase in price and was asking to quantify that. It took c45 mins to get the price down with the person asking questions not required. I wanted same cover as last year without being made a fool of price-wise.”

Posted 4 weeks ago

“Not happy with renewal price, but happy once spoken to Callum on live chat. Shame One Call can’t send competitive quotes from the outset - would have saved me a lot of time and I would remain a loyal customer.”

Posted 1 month ago

“I had just a single text alerting me to my renewal, and they took the funds 5 days ahead of my renewal date. The premium was considerably more than I was quoted elsewhere, but by then their cancellation fees had already kicked in. I spent well over an hour waiting on the live chat. When I did get put through KR2 was excellent and got me a cheaper quote (by £35), which was only worth it once I took the cancellation fee into consideration. I doubt I will use them again.”

Posted 1 month ago

“Very difficult to talk on live chat. Price quote was very expensive.”

Posted 1 month ago

“25 minutes on the phone no answer. no 47 in the que for online chat..... However NO2 handled my request very well -and i did renew my policy. She gets 5 stars!!!! However One Call needs to get it customers dealt with quicker. I wont be so patient next time........”

Posted 1 month ago

“After 45 min wait on phone agent handled renewal reduction efficiently but still 22% increase on last year. 4 star for agent, 3 stars for telephone wait”

Posted 1 month ago

“I hate that you can’t just call and speak to someone it’s taken me 3 days to sort it outb”

Posted 1 month ago

“Quick and easy with quality information”

Posted 1 month ago

“SM2 was very helpful but it took over half an hour to actually commence the chat. I would much prefer to speak to someone”

Posted 1 month ago

“I contacted your Live Chat tonight with an issue regarding my car insurance. I was assisted by Karly, code KS8, who answered all the questions I had and put my mind at ease. Thank you again Karly and One Call Insurance Live Chat.”

Posted 1 month ago

“On line service rubbish but the person I spoke to, IT6, was very helpful”

Posted 1 month ago

“Efficient service. Disappointing decision to give no refund when cancelling my insurance.”

Posted 1 month ago

“rw2 - good service, stayed online and completed task efficiently once I finally got to converse with her (4 stars for rw 2). Not happy with the general process as I selected what I wanted to do and it took me to the wrong portal and then I got timed out even though I was waiting for the operator to get back to me. It took me over 3 hours to sort what I wanted (2 stars for general onecall chat process).”

Posted 1 month ago

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One Call Insurance is rated 4.6 based on 331,932 reviews