One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,854 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Wasn't clear for me. I felt I was getting info I didnt ask for and wasn't getting the answers to the simple questions I was asking. The chat ended before I received the final response which I only read in the transcript. There should have been more time for me, the customer, to say I had the information I needed and that I was finished but this didn't happen. Chat was ended when I didn't expect it to but glad I got the transcript and could see that my message to leave my insurance in place was noted.”

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Posted 2 months ago

“I have not yet had to make a claim on my car insurance but I needed to change cars and also maintain temporary insurance on my old car for a few weeks. There was a bit of a wait to 'chat' to someone but he (Gabriel) was helpful in explaining what to do. However, the link provided to get tempoary insurance did not work.”

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Posted 2 months ago

“Gone up but ar5 was helpful”

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Posted 2 months ago

“KT7 dealt with my query quickly and easily. Well done!”

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Posted 2 months ago

“Actually spent a long time just trying to cancel a renewal”

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Posted 2 months ago

“Very good comunication, EC1 was polite and negotiated a better deal.”

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Posted 2 months ago

“Serviced by RM2 Raza today sorted my insurance policy within 15minutes I am happy with the service I got ty”

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Posted 2 months ago

“Hi Completed a live chat with handler ir2 today and she was patient , courteous and professionally completed my insurance re quote and happy to be staying with you for another year”

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Posted 2 months ago

“Had nightmare trying to cancel a policy”

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Posted 2 months ago

“Had to sort out payment issue got agent AT7 was most helpful thankyou.”

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Posted 2 months ago

“KB2 helpful and clarified my policy cancellation. 5 starts from her, unfortunately the ‘live chat’ facility is very clunky to use, long waiting time to connect. No possibility to speak on the phone or email in, and whilst warned about extra fees for cancelling by live chat I couldn’t find any other way to cancel and wasn’t offered any alternatives on live chat. 2 weeks insurance and 11 miles ridden for £100 insurance most expensive per mile ever, policy was good just unfortunate with my circumstances with this bike.”

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Posted 2 months ago

“Get a phone centre hate computers !”

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Posted 2 months ago

“It's ok. The web site is a pain as the links to contact anyone don't work if you are trying to can else the policy.”

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Posted 2 months ago

“**TD1** I was most impressed with the excellent service provided by LA4. Clear and supportive information was provided, resulting in an excellent outcome for house insurance.”

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Posted 2 months ago

“Alisha was very helpful - except there was no indication of completion of a cancellation and I had to go round again. Not happy with the size of the cancellation charge .. but she did her best, I'm sure.”

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Posted 2 months ago

“Price and free options were good but customer service less so. Unsure if "Graham" was a bot. I wanted to know how many no claims bonus years I had as I couldn't find it on renewal invite, I'm sure insurance people can all see this info but he wouldn't tell me. Later I got "Graham" again when I wanted to know if motorcycle punctures were covered as breakdown cover said "wheel changes" were not included in basic free cover. You have to remove motorcycle wheels to change tyres or plug punctures. Graham kept referring me to policy sheet links and then gave me an answer which referred to locking nuts (cars). Gen X here, I expect an advisor to know things and actually advise, not just regurgitate scripts and links.”

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Posted 2 months ago

“Had a very helpful and pleasant phone call today with Leanne Warren. LE6 is a kind and helpful person and a credit to one call insurance Thanks again and all the best.”

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Posted 2 months ago

“EC1 VERY HELPFUL REDUCTION IN MY CAR INSURANCE THANK YOU”

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Posted 2 months ago

“Started off well with the policy until I added an extra package. Got well overcharged and went round the houses to and from the same telephone numbers before finally sorting in the mess. Just need my overpayment back now!!!”

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Posted 2 months ago

“Clear questions”

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Posted 2 months ago

One Call Insurance is rated 4.6 based on 393,854 reviews