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One Call Insurance Reviews

4.6 Rating 331,932 Reviews

91 %

of reviewers recommend One Call Insurance

Company Reviews

4.6

Based on 331,932 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 4th April 2024

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One Call Insurance 5 star review on 3rd March 2024

One Call Insurance 5 star review on 8th February 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my policy but poor renewal routine and really slow telephone and chat response very frustrating. Rescued by going through the chat service with Emily eb4. She was thorough, considerate, polite and I was in the end happy to renew. I totally disagree that documents are no longer sent out, and the system has nowhere to declare that you need paper documents- that should be changed. Emily has confirmed you will send paper documents Thank you”

Posted 1 month ago

“Been on hold for 35 minutes with no answer, what has happened to the world we no longer have a person to talk to !!!!”

Posted 1 month ago

“The only thing I have a problem with is not being able to talk to anyone on the phone. Things would be easier to explain and quicker over the phone. Yes I used the online chat in which all people were helpful and friendly but it’s a pain. I’m can’t solve my problem just to change my start date insurance for 1 day can’t see a problem. I have tried temporary insurance for a day but I’m certainly not paying £35 for a day, it only need for half a day. It’s just a money making trick. Other than that all good”

Posted 1 month ago

“Do I call, do I online chat? Just wanting to change my insurance midterm as I bought a new car, became a lengthy process where I was pushed between online chat and phone.”

Posted 1 month ago

“I waited a long in the queue for the Chat Room. SM2 was efficient (5*) but had to refer my query on, so no resolution yet!”

Posted 1 month ago

“My only criticism of One Call insurance is the inability to contact them by phone. I am disabled and unable to type quickly enough to stop the live chat being disconnected”

Posted 1 month ago

“Insurance certificate not showing and portal not easy to use. Need phone numbers for claims and breakdown not easy to find.”

Posted 1 month ago

“A score is always based on how personal expectations are met or missed, for me I find the “online chat” experience painful and unreliable, although it does at least point out how the session can be (so easily) disrupted. That said, they were able to provide a competitive quote and when you connect with a member of the team, they are generally very helpful - shout out to JW5! If you are looking for a competitive price, don’t want to insure anything too “interesting” and plus you’re happy with a solely online engagement, go for it.. not sure I will again.”

Posted 1 month ago

“PP1 made this a very smooth process of cancelling my policy. Thank you PP1”

Posted 1 month ago

“CL6 many thanks for your help.”

Posted 1 month ago

“Helpful staff… cancellation fee a bit too high”

Posted 1 month ago

“Yeah it we’re alright, helpful but couldn’t do more due to insurance set up”

Posted 1 month ago

“I have recently switched my current account to a new bank using the automated switching service. All other Direct Debits (I have many) have transferred painlessly, but One Call did not moved to my new account and I recieved an e-mail and a paper letter telling me that my montly payment had failed and I needed to take steps to keep my car insurance in place. I made a one-off payment to make sure my insurance continued, but I could not see a way to make a permanent update. A few days later I got a call from Riley who was very helpful. He explained that making a one-off payment from a different bank would cause future monthly payments to be taken from that account. It was good to know that I did not need to do anything else, although not intuitive that a "one-off" payment would switch my regular account on a recurring basis. Anyway, all sorted out now.”

Posted 1 month ago

“I was not happy with not being able to call the company. However I went on live chat and cb7 was the most helpful person at one call”

Posted 1 month ago

“Never made a claim so can’t rate the company but Bethany on online chat was the archetype professional and someone who sets a very good standard for customer service. Please thank her from me”

Posted 1 month ago

“No one to talk to if a problem or query ….”

Posted 1 month ago

“The advisor Perry did his very best help me. Unfortunately he could not fulfil my request and not to his own fault.. It would really help if when I try to phone One Call that I could talk to an actual human or be able to email at least. I am hoping for a call back tomorrow. The portal was not helpful at all in this case and once again it was not the phone advisors fault.”

Posted 1 month ago

“Would like to thank Abbey ar3 for making the change to my moter policy so easy.”

Posted 1 month ago

“No help whatsoever. Asked for caravan insurance he said you don’t do it, in other words he could not be bothered.”

Posted 1 month ago

“Price was good”

Posted 1 month ago

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One Call Insurance is rated 4.6 based on 331,932 reviews