Price and free options were good but customer service less so. Unsure if "Graham" was a bot. I wanted to know how many no claims bonus years I had as I couldn't find it on renewal invite, I'm sure insurance people can all see this info but he wouldn't tell me. Later I got "Graham" again when I wanted to know if motorcycle punctures were covered as breakdown cover said "wheel changes" were not included in basic free cover. You have to remove motorcycle wheels to change tyres or plug punctures. Graham kept referring me to policy sheet links and then gave me an answer which referred to locking nuts (cars). Gen X here, I expect an advisor to know things and actually advise, not just regurgitate scripts and links.