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One Call Insurance Reviews

4.6 Rating 333,731 Reviews

91 %

of reviewers recommend One Call Insurance

Company Reviews

4.6

Based on 333,731 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 4th April 2024

One Call Insurance 5 star review on 24th March 2024

One Call Insurance 5 star review on 8th March 2024

One Call Insurance 5 star review on 5th March 2024

One Call Insurance 5 star review on 5th March 2024

One Call Insurance 5 star review on 3rd March 2024

One Call Insurance 5 star review on 8th February 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No help whatsoever. Asked for caravan insurance he said you don’t do it, in other words he could not be bothered.”

Posted 2 months ago

“Price was good”

Posted 2 months ago

“Quick response”

Posted 2 months ago

“i CAN ONLY WRITE A REVIEW WHEN I HAVE MADE A CLAIM UNTIL THEN THER IS NO POINT”

Posted 2 months ago

“After spending 3 hours trying to cancel my insurance policy on the app I was beginning to give up hope I was given the run around so I tried again today and got though to a lovely person who did it right away”

Posted 2 months ago

“I received a renewal price with was just far too high. HS1 reduced the costs for me. Shame One Call just send out renewals with price increases that are not necessary in the hope that the customers will not challenge the price!”

Posted 2 months ago

“Still waiting for Schedule of Insurance!”

Posted 2 months ago

“The guy I dealt with in the online chat was very good. However, I had a complicated question and it was a pain not being able to speak with one call on the telephone. Please set up a phone number as not all questions are easy to deal with using online chat.”

Posted 2 months ago

“awkward to get information, would like to speak to a human being.”

Posted 2 months ago

“I went on the portal to make changes on my policy and after I filled all the info I had to then speak to advisor and repeat the process all over again. The prtal is a waste of time but the advisor YD2 was very good.”

Posted 2 months ago

“Had to wait quite some time before I got my answer to a simple query”

Posted 2 months ago

“Said wile I was bying the insurance it wasn't essential for my driving licence number but letter in the post in 5 days saying their going to cancel my insurance without licence number couldn't get through so had to use the chat format still took over 30 minutes just to check my licence number then wanted more and more details lost over 2 hours of work not happy”

Posted 2 months ago

“JC1 One was efficient answering my query but was pushing for me to upgrade for more money! If I had wanted this Would have asked!”

Posted 2 months ago

“Very helpful”

Posted 2 months ago

“Frustrating that you can't talk to anyone, only live chat. Took me over 1 hr to change my address.”

Posted 2 months ago

“It seems the process of providing quote for car buying projects doesn’t exist. It’s not straightforward at all to get a quote. The employee on the chat seems to try their best, but uses much too many ‘copied/pasted’ questions and answers. Doesn’t feel personalised. I even feared on several occasions that my questions were not understood. To finish with: the quotes provided for a change a vehicle for a similar range are totally unreasonable. It feels like a ransom process, to be honest!”

Posted 2 months ago

“Not easy to get in contact.”

Posted 2 months ago

“Called by JL2. Had a pleasant conversation. Covered any issues that arose. Really good to talk to someone rather than chat lines. For myself at my age contact outweighs chat. JL2 did a really professional job and was most considerate and helpful. Thank you for the backup call. Arnold Siswick.”

Posted 2 months ago

“MS2 was very efficient and helpful but she was not helped by the fact that we had to go through all of the processes again having done this earlier in the week with her colleague who had not updated any notes on the record.”

Posted 2 months ago

“To start with, I really cannot understand why you are called one call insurance, customers can not call you as you now have no phone number for customer services. The £24 admin fee to change vehicle is some what excessive. The agent on live chat eventually solved my issue, however, seemed to go missing between exchanges for a long time. I would suggest, you get the phones back in, I will be looking at insurance companies that speak to customers next time.”

Posted 2 months ago

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One Call Insurance is rated 4.6 based on 333,731 reviews