The products are straightforward and reasonably competitive. Getting to speak to somebody about vehicle mods was not well signposted. The website could have had some information about the process and phone number for this to make it easier. I had to queue for live chat to establish who I needed to contact, but having said that, the queuing was quick and although getting replies was a bit slow once in the chat, I got all the information needed and a phone number to sort it out. This was a general phone line and then I was back in a queue or call-back which I opted for. Once called back, Jordan was very efficient and we were able to quickly sort out a new policy and a refund on the old one.