One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 381,142 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 381,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked for a renewal price for my car. Couldn't supply me with one. Not good enough. Will be changing ins providers.”

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Posted 3 months ago

“Leanne Warren -le6 provided exceptional customer service and managed to reduce my premium substantially. A credit to your organisation.Thankyou.”

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Posted 3 months ago

“Great service and help from lc6”

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Posted 3 months ago

“The person that I spoke to was helpful but what she told me to do on my customer portal to get the result that I was asking for was not successful as it came back saying they were unable to give me any results and said I should speak on line to a representative . Didn’t have time to wait in the que again to speak to someone as I had already been trying for about 1 hour. So gave up would be much easier if you could speak on the phone to someone .”

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Posted 3 months ago

“Fp2 did her job”

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Posted 3 months ago

“JI9 Jake very helpful, not his fault the compulsory excess charge is a joke!”

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Posted 3 months ago

“Hi. HS1 has really helped with me problem today. She was very understanding and polite and very efficient.”

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Posted 3 months ago

“Trouble trying to talk to a human but the Web chat was helpful”

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Posted 3 months ago

“Sadly this isn’t a great review for one call, but it’s not all bad. My main issue is the portal. For me it hasn’t the answers or questions that are relevant to some needs. Biggest issue not be able to speak to someone personally, wasted to much time with stupid chat service. Have been insured for 2 years with one call, but unfortunately going to look elsewhere. Cheers to Esmond Takyi who call ME yesterday as my insurance was for renewal. Very helpful lad, and if guys like Esmond were available to call with issues then I would have probably stayed. Mark”

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Posted 3 months ago

“Great service from TW 9 via the live chat. Very quick and efficient.”

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Posted 3 months ago

“As someone who is uncomfortable with computers I found dealings with Word Chat difficult to handle. A simple phone call to your office could have made my life easier. Eventually I made contact with a very helpful operative and the changes to my insurance were arrange both smootly and efficiently”

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Posted 3 months ago

“While I was far from happy with my house insurance renewal quote, Paige Butler PB1 was most helpful and very polite. She tried her best to give me a better quote but unfortunately she was unable to match other "online" quotes. She was a very pleasant and helpful young lady!”

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Posted 3 months ago

“OC3 was very helpful. It took a long time to get the live chat and it would be much easier if I could have spoke to someone on the phone.”

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Posted 3 months ago

“very hard to get to a chat line, but got there in the end. not a very good way to commute with peoples you should have a phone line , that is your problem.”

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Posted 3 months ago

“FANTASTIC SERVICE VERY HELPFUL A PLEASURE TO USE THANKS”

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Posted 3 months ago

“The issue I have is that you have to use chat. I have poor Internet so the chat system kept dropping off and I didn't know if I was still in the queue. Mackensie realised the issue and called me back after chat messages from me asking if we were still connected. Very poor of a company to rely solely on chat, expecting good Internet connections everywhere. I tried to connect on a Friday and took my business elsewhere because my connection kept dropping while I was in the queue.”

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Posted 3 months ago

“Hi Dealt with Holly HK9 and a lovely and pleasant person”

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Posted 3 months ago

“Thank you for your help”

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Posted 3 months ago

“I have just live chatted with Tia TD2 and she was very helpful and pleasure to chat with. My query was dealt with quickly and I would definitely recommend One Call Insurance for great service”

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Posted 3 months ago

“I am actually disappointed with one call because I didn't renew my car insurance but continued to be charged for VIP breakdown service for over 2 years.”

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Posted 3 months ago

One Call Insurance is rated 4.6 based on 381,142 reviews