One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,908 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Is1 was very helpful and had everything sorted with ease thank you”

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Posted 3 months ago

“the agent LW7 I spoke to was very nice and understanding. Answered any question I had quick and affirmatively. Good experience overall”

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Posted 3 months ago

“Quite a hefty price to cancel a policy!”

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Posted 3 months ago

“i found agent et3 to be very helpful and efficient i thank you for your time spent with me”

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Posted 3 months ago

“Sara was very good, but why was I 'cancelled' to start with?”

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Posted 3 months ago

“you should either have a phone number or chat, as i would rather speak to someone than chat”

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Posted 3 months ago

“**KT1** Very helpful, clear as to detail and direct in helping me to review my home Insurance cover.”

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Posted 4 months ago

“It did what was needed.”

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Posted 4 months ago

“The assistant (AE9) was able to handle all of my enquiries swiftly & efficiently. Champion service.”

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Posted 4 months ago

“Took two attempts to change one car cover to another, thought it would have been easier. Also had to challenge admin fee, thought it was excessive and as a long time customer I didn't expect I'd have to challenge.. customer service person was fine”

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Posted 4 months ago

“KT1 excellent service 👏”

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Posted 4 months ago

“Your insurance is good, just a shame it's so expensive to change vehicles, it enough for me to change to another company when my policy ends, your agent was fine on the live chat but in all it took, me 45 minutes plus to change vehicles which would normally take 5-10 min on the phone, so after all that time trying to sort things to get charged £45+ for the pleasure is terrible”

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Posted 4 months ago

“Easy insurance to set up but still had to pay the total premium plus cancellation fees when I cancelled as they were over £300 pound more expensive when changing vehicle, LW7 was very professional with her customer service and also Holly when I contacted the earlier in the week”

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Posted 4 months ago

“LE6.Leanne Warren-le6 spoke clearly and concisely during our call and was also empathetic to the 50% hikers in my premium which has not been explained by h.er colleagues or underwriters. Leanne Warren is a shining example of somebody devoting care and attention to detail in her work. I hope here employer reads this.”

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Posted 4 months ago

“It was okay but £40+ for add min is too much”

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Posted 4 months ago

“Can't comment at this precise time as am only in the process of purchasing my insurance.”

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Posted 4 months ago

“No you couldn't help me & im still trying to get through to someone”

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Posted 4 months ago

“AR5 very helpful and able to solve my problem quickly”

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Posted 4 months ago

“Spoke with JF3 today, she was really helpful and explained everything.”

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Posted 4 months ago

“The company itself is awful, and I would say avoid at all costs. But the agent KB2 was so efficient and helpful, unlike the others from this company I have had to deal with. She really is a gem and a ray of sunshine.”

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Posted 4 months ago

One Call Insurance is rated 4.6 based on 393,908 reviews