One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 424,728 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 424,728 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ew9 very helpful answered questions quickly & accurately”

Helpful Report

Posted 2 months ago

“Unable to follow simple instruction (to cancel renewal) without excessive time wasting.”

Helpful Report

Posted 2 months ago

“39 minutes spent on a portal to cancel a policy, waste of time, surely it can be done quicker”

Helpful Report

Posted 2 months ago

“Had an accident and One Call became a nightmare to deal with.”

Helpful Report

Posted 2 months ago

“My phone call with AR2 was very good polite and gelpful”

Helpful Report

Posted 2 months ago

“I advised the tracking device was causing problems as per the car dealership advice. Your agent advised the only option was for me to cancel my policy and take out a new policy which wasn't pay as you drive. I requested a price for the new policy and how much to swap over. The agent closed the chat with no price for the new policy and a non understandable cancellation fee of old policy. I also gave my email address so I could receive a copy of the chat but have received nothing”

Helpful Report

Posted 2 months ago

“Absolute waste of time, stay clear”

Helpful Report

Posted 2 months ago

“Renewal price £108, an increase of £40 on last year. Their fee of £40 is over the top. Gone with Devitt same cover £70. Suggest you get quotes from other companies.”

Helpful Report

Posted 2 months ago

“I dealt with NP3 and was very pleased with way that The question was answered. Although it was to cancel a Policy I would recommend One Call to my friends”

Helpful Report

Posted 2 months ago

“Great bc1 no faff just did what I asked fab”

Helpful Report

Posted 2 months ago

“EL3 was really helpful and polite when I renewed my house contents policy with One Call. Got a better quote for me Thanks Ella”

Helpful Report

Posted 3 months ago

“Helpful and prompt. KB2 very good.”

Helpful Report

Posted 3 months ago

“I spoke to BH1 and he was very blunt not very helpful and seemed to repeatedly ignore my question.”

Helpful Report

Posted 3 months ago

“Customer services (renewal notifications) are presuming and patronising. Ie ‘we know you haven’t claimed and the new premiums are higher than previous, you could take the opportunity to shop around for a better price’”

Helpful Report

Posted 3 months ago

“Very smooth experience, the team was professional and supportive throughout.”

Helpful Report

Posted 3 months ago

“Very smooth experience, the team was professional and supportive throughout.”

Helpful Report

Posted 3 months ago

“AT7 was most helpful with my query and sorted it for me. Thanks AT7 ...”

Helpful Report

Posted 3 months ago

“Customer portal not working , cant log in or even find the account. On chat and still not able to find documents .”

Helpful Report

Posted 3 months ago

““ET3” was efficient, polite and friendly and I would not hesitate to deal with her again.”