One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 379,951 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 379,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast efficient service for both quotes from Becca and Isabelle (IS1). Very easy to deal with on both visits.”

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Posted 13 hours ago

“i rang to query/cancel my renewal as the price rise was quite high. i chatted with an agent named Kadie - KT7. i am assuming this was a female - whatever, the agent was very helpful, asked a couple of questions of me and then after a short wait came back to me with a much better price with less excess to pay if claim made. Really good service and better than hanging around at the end of a phone for hours before you are dealt with. Quite happy to continue using OneCall for another year.”

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Posted 13 hours ago

“KB2 understood my problem quickly and planned a resolution. She was also very empathetic.”

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Posted 13 hours ago

“MB1 helped me when I needed to find a suitable contents insurance to suit my budget, I had got a quote which was rather expensive but when I chatted with MB1 she instantly found me a quote that I was very happy with, she was both helpful and informative, and willing to send both email plus new insurance in post, Im so glad I spoke to her, she is an absolute assett to One Call”

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Posted 13 hours ago

“KT1 was really efficient and dealt with my query quickly. Thankyou Keira ☺️”

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Posted 13 hours ago

“MC2 was very helpful and clear, he answered all of my questions. 5 stars for him. I did however find contacting onecall insurance difficult, the phone service did not allow an option to discuss legal cover, but the 'chat' feature was actually preferable in the end.”

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Posted 14 hours ago

“ir2 worked hard to get me the best price possible and cover everything I needed. Thank you 🙏”

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Posted 14 hours ago

“JH conversation. I received the exact information I needed without fuss.”

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Posted 14 hours ago

“It was great dealing with OC3 today. He dealt with my policy change very smoothly and with a great sense of humour! Highly recommended!”

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Posted 14 hours ago

“Gave me a good price to keep my business. Well done Steve S. SS9”

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Posted 14 hours ago

“Today spoke to a lovely young lady. Who helped me go through my insurance in great detail. Very professional and knowledgeable . Thanks Charlotte. CM7”

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Posted 14 hours ago

“Ir2 Great service found me the best deal 👌 very helpful”

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Posted 14 hours ago

“Very easy to do what i wanted to do. VH3 was very polite and extremely helpful could not fault her in any way. I hope i get her again on a call”

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Posted 14 hours ago

“Elisha was very helpful to me when I was renewing my insurance. I had got other quotes but didn’t need them as she did her best to give me a good quote. I renewed with her!”

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Posted 14 hours ago

“ir2 was very helpful and requoted me a great price that included everything i needed im very happy with the service”

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Posted 14 hours ago

“Ei1 polite and very helpful”

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Posted 14 hours ago

“KT1 was very helpful when I contacted One Call with a query about renewing my insurance. She was very friendly and efficient and was able to answer my questions. I was also impressed with how easy it was to speak to someone. No horrendous hanging on the phone, the call back service is very good. A very satisfied customer. Thank you 😊”

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Posted 14 hours ago

“Live chat with KT7 who found me a great quote and explained everything clearly. Thank you!”

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Posted 14 hours ago

“Absolutely not happy. Most companies I have insured with send the documents by email and you log into your set up account to access them. Not One Call who constantly send activation emails when I have already activated my account. Live chat informs me that it’s because I haven’t logged in again but I haven’t needed to. I’d just about had enough and asked to cancel as I’ve only had the policy for 7 days but was told I’d need to pay £50 to do this. Chances of me renewing this after a year are zero”

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Posted 14 hours ago

“Contacted One Call as apparently my email and date of birth that I have had for many years were incorrect!. I required proof of NCD. I communicated with NN" who was polite, efficient and smiled throughout.”

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Posted 14 hours ago

One Call Insurance is rated 4.6 based on 379,951 reviews