One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 403,851 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 403,851 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Liam was able to help resolve my query quickly and in a positive manner.”

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Posted 20 hours ago

“Quick service via chat”

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Posted 20 hours ago

“Adam was very helpful to this old lady. Much appreciated.”

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Posted 20 hours ago

“JA1 has been such a great help today with my breakdown cover much appreciated thank you”

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Posted 20 hours ago

“Yes all very helpful thanks it just takes so long on the portal which if you are speaking to a real person it gets solved much quicker. I have missed my class today because of all the time taken”

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Posted 20 hours ago

“Fast, no issues advice and help from Sarah - SF7. Many thanks!”

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Posted 20 hours ago

“I used the chat service today and chatted with Jordan , JE3. The wait time before the chat went live was acceptable and I found Jordan very pleasant to chat with. He was able to sort my problem and also helped on a subsequent chat.”

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Posted 20 hours ago

“Great and fast service provided by Tom”

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Posted 20 hours ago

“RW2 ONLINE CHAT I was very happy with the agent today I hate having to sort out my renewal but she made it painless for me . Thankyou .”

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Posted 20 hours ago

“Used their chat option to get in touch. Had a 10 minute or so wait before agent CH5 dealt with my query. Resolved quickly with clear explanations and a reduced renewal.”

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Posted 20 hours ago

“Have just renewed my car insurance with One Call insurance. Holly was very helpful and able to offer me a competitive quote.”

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Posted 20 hours ago

“EL3, this young lady was excellent, so polite and very helpful indeed, it was a pleasure dealing with her. 10 out of 10”

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Posted 20 hours ago

“Great customer service, good price”

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Posted 20 hours ago

“LH6 was very helpful today, avoided me having to go on another chat to sort an issue out and answered all of my questions. Thank you”

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Posted 20 hours ago

“Lauren (LD7) was very helpful and responsive with out online chat”

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Posted 20 hours ago

“Fantastic customer service, great service, very clear and concise information and communication. Great price too.”

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Posted 21 hours ago

“Live chat service provided by agent TS4 was shocking. I contacted to simply pay a change of policy fee. Took 40 mins for her to send me the payment link. Asked me the same questions 3 times, which I answered every time. What should have taken 5-10 mins max took 45 mins in total. One Call get better Live Chat staff!”

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Posted 21 hours ago

“I needed to make a change which was not possible on the portal. EW2 was really helpful and sorted it all out for me, much appreciated.”

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Posted 21 hours ago

“Quick response on chat and sorted my queries MG9 was the agent”

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Posted 21 hours ago

“Spoke to KT7, she was so friendly, helpful and knowledgeable, thank you!”

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Posted 21 hours ago

One Call Insurance is rated 4.6 based on 403,851 reviews