One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 384,247 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 384,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for your patience in helping me to deal with my problem over accidentally insuring the same place twice. You helped me to extricate myself from a problem which mystified me and was very upsetting. I really appreciate your knowledge and efficiency and your kindness too. I Iiked the way you spoke to me with respect and didn't leave me feeling like a stupid old woman. Anne Mc Collum”

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Posted 1 day ago

“Very happy with the service from ar3, efficient and informative”

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Posted 1 day ago

“Very helpful”

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Posted 1 day ago

“Great service which and fast support”

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Posted 1 day ago

“Very helpful. Not only got my premium down but also tried very hard to deal with a question not usually asked regarding a hot tub. Called me back a couple of times as the signal was bad. Would certainly recommend them if their service is as good with claims as it is with the onboarding. TD1 Thomas Didcock was extremely helpful and happy to help.”

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Posted 1 day ago

“Excellent service and a fairly short wait queue, agent EW2 was particularly polite and helpful on chat. Premium uplift for a change of car during the policy term was broadly as expected having obtained a quick quote elsewhere. Admin charges were not unreasonable and reduced given that I was unable to complete the transaction via the online system (car only very recently registered).”

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Posted 1 day ago

“Very helpful and didn't have to wait long. Very happy with the service. Thank you”

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Posted 1 day ago

“LS2 was very helpful, sorted everything out and called me back straightaway when the line was disconnected.”

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Posted 1 day ago

“Agent ref KT7 I contacted you intending not to renew as the quote received was too high. After submitting a few details a new quote was given which was very acceptable and I went ahead. This was all done in a very efficient and polite manner and I cannot thank the agent enough for the way she dealt with me.”

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Posted 1 day ago

“The lady I spoke to was really friendly and helpful nothing seemed too much trouble she helped me sort out the online portal and stayed on the phone and talked me through it and I was able ro set it up and also sorted out paper work as I wanted a hard copy posti g out to me of my policy, I have asked for these details and help on numerous phone calls and I have be left not feeling listen to. But thanks to this lady I feel listed to and my mind put at ease she is an asset to your company thank very much think name was ellie bird”

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Posted 1 day ago

“Advisor Ref. EC1 - I have just opted to renew again with One Call Insurance; I am more then happy with them. Having just had a small discrepancy with my renewal invite I chose to speak to an advisor on the phone & cannot fault the service I received from him (Username EC1) - he explained very clearly what had happened to produce the discrepancy & resolved it instantly. Job well done!”

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Posted 1 day ago

“LE6.Leanne Warren-le6 took the time to find the answer to my question. Thank you. I wanted to renew my car insurance quote on the phone and Leanne dealt with my renewal in a timely manner. I liked the way Leanne listened to me which was a much different experience using the ChatBot! I think it is tricky trying to explain yourself without talking to a human and Leanne was my perfect human today! Thank you and keep up the good work.”

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Posted 1 day ago

“Добра компания”

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Posted 1 day ago

“Lovely young lady. Clear and helpful. Caitlin CI6”

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Posted 1 day ago

“SP6 was very helpful and resolved my query. Thank you!”

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Posted 1 day ago

“Amazing chat lady very informative Very pleasant to talk to BG3”

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Posted 1 day ago

“Not straight forward. Would have gone elsewhere if money was not a problem”

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Posted 1 day ago

“SP6 Easy to access, chat was fantastic, super helpful and a great price agreed ! Thank you Shanice.”

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Posted 1 day ago

“EA6 rang to check I was happy with my new policy with One Call checked I had accessed my portal went through various optional upgrades to the policy very professional and polite”

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Posted 1 day ago

“TJ2 was helpful and efficient. Resolved a problem (of my own making) with a minimum of fuss”

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Posted 1 day ago

One Call Insurance is rated 4.6 based on 384,247 reviews