One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 446,850 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 446,850 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Operator RW2 assisted with an added family member to my policy. Information was clear and services of your company were explained.”

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Posted 20 hours ago

“Thank you for your help today you were very polite and helpful and sorted my problem out very quickly thanks again username EES”

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Posted 20 hours ago

“S99 was fantastic customer service”

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Posted 20 hours ago

“Had a chat with Lauren LG3 today. She was really helpful and knowledgeable and pointed me in exactly the right direction to resolve the issue. Many thanks for brilliant service.”

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Posted 20 hours ago

“JH7 was really helpful on the online chat when I needed help with my policy. Great service, thank you”

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Posted 20 hours ago

“EF3 very helpful thank you.”

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Posted 20 hours ago

“Contacted Onecall as there was a mix up between NCD on new motor insurance policy. Agent SM2 was very helpful and resolved the issue there and then through the online chat. Very efficient and quickly took ownership of the issue. Very satisfied.”

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Posted 20 hours ago

“Really straightforward and hassle-free experience organising my multi-car policy via online chat. The process was quick, clear and easy from start to finish. A big thank you to agent SS9 for making everything so simple and providing great service. Highly recommend!”

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Posted 20 hours ago

“Jp3 was extremely helpful. Got me to exactly where I was happy”

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Posted 20 hours ago

“Quick to present best value options, all clearly and simply explained”

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Posted 20 hours ago

“RE1 Robyn was very helpful and adressed my query swiftly and efficiently, thank you.”

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Posted 21 hours ago

“RE1 was very helpful and was able to respond quickly and informatively to my various queries. She made the whole process painless. Thank you.”

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Posted 21 hours ago

“Very helpful, I requested my policy to be sent by post as I’m not very good with computers. I was all sorted for me”

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Posted 21 hours ago

“IS1 from the chat team was really helpful. Quick easy process to change vehicle, very informative and answered any questions I had quickly and efficiently. Thank you”

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Posted 21 hours ago

“They were good despite not being able to resolve my problem and I have had to go elsewhere AA5 (Adam) was polite, informative and helpful, shame to have to go elsewhere tho :)”

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Posted 21 hours ago

“TS4 was really helpful and patient.”

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Posted 21 hours ago

“AP08 Anais was excellent. Clear information provided and follow up call to check all was ok. Brilliant.”

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Posted 21 hours ago

“i bought a new van, and my advisor SK3 swapped my van on my policy quickly and hassle free using the agent chat. Thank you.”

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Posted 21 hours ago

“Well done One Call yet another year with no problems raised when I couldn't take the renewal call, LE6.Leanne Warren-le6 immediately offered to phone me back at a time that would suit. When she did ring back she was polite and patient, her customer service training has been very good as she provided an excellent service.”

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Posted 21 hours ago

“Did an online chat with NP3 about renewing my home insurance policy. The price had gone up considerably but the agent got me a better price which I was happy to continue with”

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Posted 21 hours ago

One Call Insurance is rated 4.7 based on 446,850 reviews