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One Call Insurance Reviews

4.6 Rating 332,702 Reviews

91 %

of reviewers recommend One Call Insurance

Company Reviews

4.6

Based on 332,702 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 4th April 2024

One Call Insurance 5 star review on 24th March 2024

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One Call Insurance 5 star review on 3rd March 2024

One Call Insurance 5 star review on 8th February 2024

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jd7 was very helpful and reduced my insurance very efficiently”

Posted 2 days ago

“Dealt with agent ch5. After initial long wait, the responses were super quick and helpful. good job!”

Posted 2 days ago

“Am4 very helpful and polite very quick to thanks for all your help”

Posted 2 days ago

“I contacted you via the chat line, and was connected to Harry[ HD2], I was very impressed with his attitude and the way the questions and conversation went, very clear and professional and made me feel at ease all the way through the chat, If all your call team are as good as HD2 you have a great team”

Posted 2 days ago

“was helpful and answered all my queries”

Posted 2 days ago

“Customer service”

Posted 2 days ago

“VH3 - was very quick, efficient and gave me options and results. Thank you very much for being helpful and supportive- really liked how easy it was.”

Posted 2 days ago

“Been using one call for some time ,always there to help and advise and trying to get a good price. Today Sian (sk3) did that and helped me through my renewal”

Posted 2 days ago

“Just spoken to JH2 about an issue I had with my first bank payment on my car renewal and she was absolutely brilliant and so helpful”

Posted 2 days ago

“I’m trying to resolve a problem you seem to have with my account But I’m getting absolutely frustrated with the complete inability to get your “ on-line virtual” staff to sort it ! They then just disappear WHY is it not possible to have a human on the end of a phone line? I’m very angry as in the letter I was sent it says quite threateningly respond within SEVEN DAYS to avoid possible cancellation of my policy!!!!”

Posted 2 days ago

“Good pleasant service but a bit slow.”

Posted 2 days ago

“On my renewal i called and received excellent service which prompted me to stay with One Call so that’s three years in a row that I’ve insured with them. I called today and used the call back system which was great. - leanne Warren-le6 was excellent with my renewal and very helpful and polite. Thank you Leanne.”

Posted 2 days ago

“Sorry at to leave you”

Posted 2 days ago

“Megan , MT4, was extremely helpful, polite and fast in answering all of my questions! Made everything easy . Thank you!”

Posted 2 days ago

“I had a Pay Monthly Policy with One Call. When I took out the policy I queried the monthly renewal but was assured that it was perfectly fine & there would be no issues. On May 2nd I was stopped by the Police for having no insurance and spent 20 minutes at the side of the road while they checked my documents. When I returned home I contacted One Call to ask about this problem. One Call - "The Insurance Database can take up to 72 hours to update. We advise customers to carry their documents" Me: "How will this prevent the Police from stopping me?" SILENCE Me: "So in effect you are saying that ALL One Call pay monthly policy holders must allow an extra 20 minutes for ANY journey undertaken in the first three days of any month?" SILENCE Are we to believe that a group of companies who only ever INCREASE their charges annually cannot afford to invest in an IT system that works in the same way banking does - i.e. instantly? BEWARE - IF YOU TAKE A MONTHLY POLICY WITH ONE CALL YOU ARE LIKELY TO BE STOPPED BY POLICE IN THE FIRST THREE DAYS OF EVERY MONTH!!!!!”

Posted 2 days ago

“AE9 looked after me today with excellent service”

Posted 2 days ago

“I have just been talking on line with Sian and I can honestly say that this person has been above and beyond in terms of the help provided. Every query I raised was answered. Fantastic 👏👏”

Posted 2 days ago

“HD2 dealt with my renewal promptly and efficiently. Many thanks for your help.”

Posted 2 days ago

“adam (AD7) was so helpful! fast service. solved my issue straight away.”

Posted 2 days ago

“user CH5 was extremely helpful in dealing with my renewal and reduced the quote considerably. Thanks.”

Posted 2 days ago

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One Call Insurance is rated 4.6 based on 332,702 reviews