One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 384,763 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 384,763 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpfull insurance Lady C16. Very polite and thorough. Would recommend One Call.”

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Posted 1 day ago

“Caitlin provided excellent service. Questions were answered fully, clearly and answered any questions I had. Caitlin C16”

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Posted 1 day ago

“Very helpful and was able to answer my questions, along with making the changes to my policy. Thank you.”

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Posted 1 day ago

“KT7 was very polite and helpful the conversation was quick and easy and professional”

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Posted 1 day ago

“AE1 sorted out a much cheaper rate than the one I was sent. Well done. Shame I had to resort to chat line to get it.”

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Posted 1 day ago

“TWP was excellent and very helpful. Areal credit to your company.”

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Posted 1 day ago

“SS9 Dealt with my query quickly.”

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Posted 1 day ago

“PB1 was extremely helpful when I wanted to cancel my renewal. She reduced the price by 70 pounds.”

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Posted 1 day ago

“SR8. Thank you. Very helpful, cheerful, got the job done. Excellent.”

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Posted 1 day ago

“Wanted to check the policy price if I changed my vehicle. The agent "Ek4" was excellent. Sorted me out within 5 mins.”

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Posted 1 day ago

“KT1 – Keira – kt1 provided what was wanted in a very pleasant manner - but it would be so much more pleasant if one was not fighting against the background chatter of so many other customer opewrators.”

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Posted 1 day ago

“The online chat I had was really helpful and answered the questions I had. Thank-you.”

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Posted 1 day ago

“IS1 was very helpful! Dealt with my online query and policy amendment very efficiently. Cheers.”

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Posted 1 day ago

“Unfortunately had to cancel my policy as I was changing my car and the quote to change was too high. Since obtaining another policy I contacted One Call to cancel my current policy and after communication with NK3 was informed that another policy could have been sourced at a more competitive price. I think this could have been sorted if customers were able to speak personally with staff to avoid any confusion, but I appreciate your working practice. 5 out of 5 for NK3 though”

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Posted 1 day ago

“Like a Netflix Subscription for Anxiety” KT7 Renewing my home insurance with One Insurance was smoother than my attempts at DIY—though that’s not saying much, given I once superglued a cupboard shut. The whole thing auto-renewed while I was innocently boiling the kettle, blissfully unaware my bank account was about to be mugged by “peace of mind.” Suddenly, I get an email saying, “Congratulations! You’re covered for another year!” — as if I’d just won the lottery rather than signed a binding contract I forgot I had. Still, I must admit, it was nice not having to wrestle with comparison sites again. No “what’s your roof made of” or “when did you last insult the structural integrity of your house?” Just me, One Insurance, and a quiet understanding: they’ll keep me insured, and I’ll pretend I meant to renew all along. Pros: ✅ No paperwork, no drama. ✅ The house is protected, even if the cat isn’t. ✅ The premium only went up by the price of a Pret sandwich (but the fancy kind with truffle oil). Cons: ❌ No one sent balloons or confetti. ❌ I still don’t understand what “Accidental Damage Cover” really means—is that for when I fall through the attic again? Would I recommend it? Sure. But if One Insurance could throw in a complimentary bottle of wine with each renewal, I’d bump this up to 5 stars and name my next plant after them.”

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Posted 1 day ago

“The person TM7 was very polite and was very helpful although the new quote is still more expensive that a can get elsewhere his customer service was the reason I stayed loyal to yourselves”

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Posted 1 day ago

“well first and formost, the young lady paige from begining to end so helpful did not rush me i stumbuled few times but kept saying take your time. and page user numbe PBi.. so helpfull so cherry as well plesant manner , i hope she kepps dealing with customer service no her job. made it so easey if only me the one phone call. thank you paige.”

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Posted 1 day ago

“EC1 was very professional and dealt with my query very quickly and efficiently. He was polite when speaking. Excellent customer service”

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Posted 1 day ago

“GF7 was incredibly helpful today, thanks so much for helping me out with my issue.”

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Posted 1 day ago

“SK3 was very efficient and helped me insure my new car quickly. She is an asset to the team at One Call”

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Posted 1 day ago

One Call Insurance is rated 4.6 based on 384,763 reviews