One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 408,801 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 408,801 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very simple, easy to use and the agent was very quick and competent.”

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Posted 2 days ago

“Online chat very helpful”

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Posted 2 days ago

“Caitlin was very quick to answer questions and gave great customer service”

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Posted 2 days ago

“BH1 Ben was very helpful in assisting via the live chat as the online portal had issues, Ben was very thorough and clear”

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Posted 2 days ago

“JB6 (Jess) was incredibly attentive and helpful. Call was answered almost immediately- everything was clearly explained and a good renewal price achieved. She was also very empathetic to my current situation, having recently been made redundant. She is a credit to OneCall and has helped me greatly during this stressful period. Thank you Jess! (JB6)”

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Posted 2 days ago

“Patient with us. Co4 thank you”

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Posted 2 days ago

“MG9 answered all my questions quickly and efficiently thank you - no stress!”

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Posted 2 days ago

“very good conversation and easy deal make my car insurance policy renewal easy very happy with the result less hastle than changing policy with other insurance company ..... very good”

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Posted 2 days ago

“Quick and easy to understand customer service from EW2. Was able to extend my car insurance cover efficiently.”

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Posted 2 days ago

“Customer service was good. Unfortunately, the result of my enquiry led to me vowing never to use One Call again because of their outrageous cancellation charges.”

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Posted 2 days ago

“SS9 was very professional and helpful. Transferred my insurance to a new vehicle on personalised plates quickly and the new price was very competitive. Excellent service.”

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Posted 2 days ago

“My renewal was up and JF3 dealt with my questions and eventually managed to get me a good deal. Process was fairly quick, so overall I’m a happy chappy.”

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Posted 2 days ago

“LD7 was amazing with helping me sort the situation out on my policy. Thank you sooo much Lauren.”

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Posted 2 days ago

“Ti2 was very helpful in clearing up an error on my policy. Very informative and kept the communication open on live chat advising me she was looking into it”

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Posted 2 days ago

“Great service and help!!”

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Posted 2 days ago

“MB9 was a great help, efficient and supportive”

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Posted 2 days ago

“LD7 really helpful quick response overall great”

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Posted 2 days ago

“Good service from ek2”

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Posted 2 days ago

“The agent JH7 was very helpful. However, Live chat took ages to connect. the change of address was a bit costly. I didn't know that there would be no refund on my policy if I cancelled it, despite it still had seven months on it. So I had to pay the additional fees for a change of address.”

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Posted 2 days ago

“"KT7" was very patient and got me a really good quote. Thank you Kadie.”

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Posted 2 days ago

One Call Insurance is rated 4.6 based on 408,801 reviews