One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,568 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,568 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Have been chatting to lovely JH7 my query was answered very promptly and politely by Joshua I think you have a superb employee my mind is at ease now my query has been answered”

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Posted 2 days ago

“MB1 is a great agent and helped me a lot Thank you so much”

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Posted 2 days ago

“Very helpful and professional service.”

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Posted 2 days ago

“I have chatted with DJ2 online She was very helpful and professional, went the extra mile to answer my concerns, very happy with the service”

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Posted 2 days ago

“0c3 Oliver was very understanding and solved my problem.”

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Posted 2 days ago

“Its called one call, but you can't call on a saturday. I wanted to add a driver and it took 2.5 hours on chat. First of all as the chat took so long to be answered, it kept throwing me off for inactivity. then i got through to someone who then said they had to put me through to renewals. so another wait. Eventually got through to AD1 who was very helpful but it still took another hour to answer all the questions and get the driver added. And these were questions i had already answered when the chat started.”

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Posted 2 days ago

“Quick and easy. Agent very helpful SK3”

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Posted 2 days ago

“Ref: LE6.Leanne Warren-le6 Courteous, helpful, accurate with detail, friendly, articulate, knowledgeable. A perfect agent.”

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Posted 2 days ago

“I spoke with an agent called Chloe (cr3), she was a pleasure to deal with and we got the issue sorted without a fuss and it was effortless, she was direct and pleasant at the same time. Thank you Chloe”

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Posted 2 days ago

“Had an a couple of detail errors (mileage & direct debit) that hadn’t been updated correctly when renewing my car insurance, ET1 was super friendly & extremely efficient in resolving my issue. Was a pleasure dealing with him👍🏻 Much to my partners dismay & not sure I should admit this but I’m a Sheffield Wednesday supporter😂”

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Posted 2 days ago

“EA6 - CUSTOMER CARE ADVISOR. ELLIE WAS EXTREMELY HELPFUL AND PATIENT WITH ME TAKING THE TIME TO QUITE HAPPILY EXPLAIN CLEARLY JUST WHAT ALL THE BUMF ACTUALLY MEANT IN A WAY THAT I FINALLY UNDERSTOOD WHAT WAS ON OFFER AND WHAT I HAD SIGNED UP FOR. I AM EXTREMELY GRATEFUL TO HER. I WISH I GOT THIS SERVICE FROM ALL OTHER CUSTOMER CARE ADVISERS. THANK YOU AGIAN ELLIE”

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Posted 2 days ago

“KT7 was very helpful with my renewal enquiry”

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Posted 2 days ago

“Although had difficulty with making change on the portal agent KB2 on chat feature was very helpful and efficient. Would recommend”

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Posted 2 days ago

“Easy to access chat line really helpful. Thankyou”

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Posted 2 days ago

“Many thanks OC3.”

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Posted 2 days ago

“Agent KB2 helped me on the chat very quickly and efficiently. Good service and happy to recommend.”

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Posted 2 days ago

“Great service today from MS2.”

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Posted 2 days ago

“Took out my car insurance this week. With additional breakdown. I am not good with on line documentation and requested hard copies. The young lady TJ2 was very helpful on the chat line. I would like to say a big thank you for understanding my situation.”

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Posted 2 days ago

“GF7 was extremely helpful and patient! Thanks so much”

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Posted 2 days ago

“Very helpful - dealt with by GF7”

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Posted 2 days ago

One Call Insurance is rated 4.6 based on 398,568 reviews