One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 408,987 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 408,987 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had a very helpful person, Tanya (TS7), on the customer 'Cancel & Replace' helpline. She was very patient despite her system being slow and the Customer Portal lacking the button for making changes. She talked me through the changes required and was a pleasure to interact with.”

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Posted 4 days ago

“Very fast”

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Posted 4 days ago

“Excellent service”

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Posted 4 days ago

“Excellent service”

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Posted 4 days ago

“One Call made it so easy to update my van insurance details at short notice and the cost difference was very competitive. The gentleman who took my call (CD3) was extremely professional and very polite, a real credit to the company. Thanks for making it a nice experience.”

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Posted 4 days ago

“fast, efficient, clear and spot on ! how refreshing. thankyou so much. m.simkins.”

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Posted 4 days ago

“Quickly processed a change of vehicle efficiently NK3”

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Posted 4 days ago

“It was promptly responded to by GS6. I am very satisfied with the excellent service.”

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Posted 4 days ago

“Ek2 a.great help to a problem caused by my bank precise clear lovely to deal with,top notch,quickly sorted problem”

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Posted 4 days ago

“aFTER STRUGGLING TO AMEND MY POLICY ON THE PORTAL SPOKE WITH SHAYLA SL4 THIS MORNING WHO SORTED EVERYTHING OUT FOR ME .MANY THANKS”

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Posted 4 days ago

“I’ve been with One Call Insurance for 5years, always renewed without issue, and have generally been happy with the prices and service until now. In December 2025 my Direct Debit failed because I’m currently unemployed and in financial hardship. Unfortunately I didn’t see the warning email in time and didn’t receive the letter or the phone calls One Call say they made. On 7 December my policy was automatically cancelled. When I discovered this on 8 December I immediately contacted live chat and begged for reinstatement as a one-off goodwill gesture, given my long history with them and the fact this was the first and only missed payment ever. Both the original agent and later a manager were polite and sympathetic. Went above and beyond by progressively waiving the entire £144 cancellation fee and a £40 broker fee, eventually leaving only the £48.62 of unpaid premium (which is now being collected on 31 Dec). That generosity is genuinely appreciated. However, despite all of that, they both repeatedly told me that One Call’s policy is “once cancelled for non-payment, it can never be reinstated under any circumstances” even for a long standing customer in hardship who contacted them literally one day after cancellation. I completely accept the missed payment was my mistake, but I do feel the blanket “no reinstatement” rule is overly harsh when a loyal customer is willing and able to bring the payments up to date immediately. In the end I will have to take out a brand-new policy and hope my no-claims bonus is fully protected. One Call did everything correctly by the letter of their terms, but they lost the opportunity to show real customer loyalty in a genuine hardship case. Date of experience: 09 December 2025. Letter arrived on 10 December 2025.”

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Posted 4 days ago

“Jh7 was helpful on the chat line. Cancelled my policy efficiently.”

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Posted 4 days ago

“Jh7 dealt with my query qjickly and efficiently Thanks”

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Posted 4 days ago

“AR5's service could have been quicker but we got there in the end.”

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Posted 4 days ago

“Quick and to the point”

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Posted 4 days ago

“ML2 Very helpful today with my renewal quote”

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Posted 4 days ago

“GS6 was very helpful and helped to sort my issue quickly. Thankyou”

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Posted 4 days ago

“Good service from ML2”

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Posted 4 days ago

“Had a good experience with One Call sorting out a renewal today everything went well. price was OK Leanne was very professional and friendly (LE6.Leanne Warren-le6 )”

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Posted 4 days ago

“Agent JL4 was very helpful to sort out my quieries, and resolved the issues in no time.”

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Posted 4 days ago

One Call Insurance is rated 4.6 based on 408,987 reviews