One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 385,465 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 385,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service operator EC1 Ethan Excellent service this afternoon from Ethan as he helped me renewing my home insurance policy. He was knowledgeable, helpful and efficient. Many thanks.”

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Posted 2 days ago

“they met all my needs”

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Posted 2 days ago

“Ethan helped by explaining cost of renewal insurance and my options I was then happy to renew my policy.”

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Posted 2 days ago

“PB1 was extremely helpful, they helped with my query in an efficient, polite and effective manner.”

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Posted 2 days ago

“Little bit of a wait but that's why I use chat. Bethany kept me up to date with what she was doing and came back with the answer. Perfect”

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Posted 2 days ago

“SF7 helped me today to change insurance to another vehicle. She guided me through the process very easily. She was very helpful and competent”

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Posted 2 days ago

“Very helpful - AR5”

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Posted 2 days ago

“ML2 was very helpful top marks another happy customer.”

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Posted 2 days ago

“MS2 took my chat, very efficient and dealt with my enquiry promptly, credit to the company. However, surprised to be charged £42 to make a simply change of car on the policy which the portal wouldn’t allow me to do.”

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Posted 2 days ago

“KT 1 was a delight to deal with: polite, helpful understanding and informative - an excellent representative for your company!”

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Posted 2 days ago

“Ch5 helped get a better renewal for me”

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Posted 2 days ago

“I have spoken to PB1 today to try and get a better deal than came on the renewal, She was very helpful and sorted me out a better price, I am very happy thank you PB1. Jon.”

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Posted 2 days ago

“I had a chat with operator MB1 I wanted to cancel an AUTO RENEW quote which was far too high for a non claiming customer of several years with good no claims bonus, MB1 was helpful and seem to understand, however they requoted the renewal and have given me a much better price by altering just one thing, I still have to read fully the new quote but I am happy to do that now it is a lower price for my consideration - that chat with MB1 was most productive in my opinion”

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Posted 2 days ago

“LD7 was quick and efficient and very friendly. Provided the service I wanted with no hassle. Thank you”

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Posted 2 days ago

“Referring to my phone call I spoke with LS2 and she was very helpful and polite”

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Posted 2 days ago

“Cant login into the protal - it says my email address is not appropriate even though it's the same one that One Call uses to contact me. There is no One Call email address I can use to sort this out and I'm not prepared to spend a load of time waiting on a helpline.”

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Posted 2 days ago

“ML2 on the chat service was very helpful and reduced my renewal by £49.99 so very happy. I like One Call Insurance overall and have a few policies with them. Highly recommend.”

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Posted 2 days ago

“KT7 was very helpful on the online chat. Renewal completed.”

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Posted 2 days ago

“After waiting 1 hr for a reply I finally got answered by a very helpful person who dealt with my problem .”

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Posted 2 days ago

“JI9 is amazing and has made the changeover from my old car insurance to my new car so easy, thank you so much , you were amazing.”

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Posted 2 days ago

One Call Insurance is rated 4.6 based on 385,465 reviews