Not great customer service - responsive and easy to use chat function but operators can only quote rules and can’t advise or decide on any alternative action I do not feel like a customer but more like someone who’s been snared into using you and then all bases are covered to then present clear facts about cancellation charges of additional charges that are all a surprise to me - even if it is stated in terms somewhere, this is not clear and a customer should have the right to cancel at no cost to them. I also requested a transcript of an online conversation - twice I felt patronised by the advisors I have spoken with when asking fair questions Feels like one call profit maximisation department rather than customer service I’m afraid to say.