Currently, there are no telephone services, and I could not cancel my car insurance policy through my own account on line. I was directed to use the chat function, but the "date of change in schedule" field just wouldn't work, despite me using the format they wanted. In the end after 45 mins and going through the generic chat line which didn't need a "date" putting in, I was told to use the website page and "motor insurance general enquiry" chat rather than the specific "other change" one on the portal. This worked. Once I got through the process was fine, but I think the if you are going to abandon all telephone services, then you should make sure that all your chat functions provided work. I won't be using them again.